I'd love to see any of you handle a million + requests on your servers/databases in a matter of hours without having a single error.
Let's say you are really good and have a 1% error rate.
1% of 1,500,000 is 15,000.
Let's say you have 100 customer support reps/techs and it takes 15 minutes per issue to resolve.
4 per hour x 100 techs = 400 per hour
8 hour work day = 3,200 per day.
15,000 / 3,200 per day = 4.6~ days
Now let's be realistic and say that sometimes they take longer than 15 minutes to solve, there are not 100 techs right now (as it's still in beta and not fully staffed) and by God at some point employees are allowed to take breaks.
You people need to have more realistic expectations and f#cking RELAX.
Ok, this may apply to the guy that has this issue since one day ago, but what about the other one that has the same problem for 2 weeks? Is it not realistic to hope for it to be resolved in that time? Also, it hasn't happend yet ofcourse, since BWE didn't start, but the mail everyone got says, if you prepurchase you are guaranteed to get in the beta. Can he be upset if it doesn't get fixed untill that point?
Part of a BETA is putting up with bugs and reporting those bugs so they can fix them.
This is a bug. You and many others have reported that bug (on unofficial forums). They will likely have a more official way to report them soon. Hopefully they will fix it once they have a better understanding of the problem.
You are doing your part for BETA.
I think that's the fundamental misunderstanding that people have. This is a bug in the system during BETA. They are likely going to try and fix it as fast as they can.
This is correct. Beta means nothing once they are receiving the full price of the game.
Sorry Beta means..'sh!t might be broken.' We were not promised a demo, but a chance to help fix things that are broken within the game and its surrounding environment. Things get fixed based on priorities, and you can argue that customer service SHOULD be a very high one...however, with 'hundreds of thousands' of players coming in to play in less than 72 hours from release of the client, priorities MIGHT be skewed in a different direction. So, a complaint to the BBB about a game that is currently 'vaporware', with no promises of quality or playability, is more than a little off in left field.
Actually you are promised that you will be able to play in the BWE if you prepurchase, if it's not an issue of servers being down or some other thing that affects everyone.
I'd love to see any of you handle a million + requests on your servers/databases in a matter of hours without having a single error.
Let's say you are really good and have a 1% error rate.
1% of 1,500,000 is 15,000.
Let's say you have 100 customer support reps/techs and it takes 15 minutes per issue to resolve.
4 per hour x 100 techs = 400 per hour
8 hour work day = 3,200 per day.
15,000 / 3,200 per day = 4.6~ days
Now let's be realistic and say that sometimes they take longer than 15 minutes to solve, there are not 100 techs right now (as it's still in beta and not fully staffed) and by God at some point employees are allowed to take breaks.
You people need to have more realistic expectations and f#cking RELAX.
This would make so much more sense if it was even remotely close to being fifteen mintues or even fifteen hours and he brought this issue up. So sure you would be relaxed if it was you.
So you're back to this eh? Going to defend these types of things until it happens to you? Like you did with SWTOR belittling people's concerns until you got to the same areas, problems or events as them and lo and behold...it magically became viable and legitimate concerns! Eureka!
Have to wonder if you folks are even aware you do this. Time after time...
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
I'd love to see any of you handle a million + requests on your servers/databases in a matter of hours without having a single error.
Let's say you are really good and have a 1% error rate.
1% of 1,500,000 is 15,000.
Let's say you have 100 customer support reps/techs and it takes 15 minutes per issue to resolve.
4 per hour x 100 techs = 400 per hour
8 hour work day = 3,200 per day.
15,000 / 3,200 per day = 4.6~ days
Now let's be realistic and say that sometimes they take longer than 15 minutes to solve, there are not 100 techs right now (as it's still in beta and not fully staffed) and by God at some point employees are allowed to take breaks.
You people need to have more realistic expectations and f#cking RELAX.
I have the exact same problem as the OP. The only difference is that I have had it since day 1 when pre-purchasing went live. I opened a ticket on Day 2 and have since had 4 'form letters'.
I know how tech support works so I outlined everything that had been tried in the 1st ticket posting, in a simple bulleted list so that a tech could see that I had tried all the standard 1-2-3 steps to test (different browsers, password reset (like the OP) etc.)
I replied to each 'form response' that each suggestion had been tried and tried again after the 'updated' form letter came in.
I thought the letter they sent yesterday was getting somewhere as it stated' If problems are continuing ( I am paraphrasing) please reply with your serial code and account name (email) pasted here'. Presumably (on my part) this was after the issue had been elevated and would be addressed on a singular basis. A bit ago before I came here I was less than overjoyed to discover yet another form letter suggesting trying that and that, mostly with 'check your caps locks key when typing' answers
Nothing for me.
While I would like to play the beta, it's not the end of the world that I will not (apparently) be able to.
That said, while I am not going to rant on about this, after two weeks something as simple as an account login/on should have been fixed. Disappointed.
I'm a GW2 fan but some pre-purchasers like Digna have been trying to get this resolved for the last 2 weeks
w correspondence back and forth since pre-purchase was allowed on April 10th
You do realize that GW2 is in beta right? It hasn't been released yet.
That's the exact response people gave on the forums for Bioware's crappy Customer Service. People giving them a pass because it was in beta or a new game...That's no excuse for crappy customer service.
I think the OP has a legitimate right to be a bit upset, and I'm glad they came to tell us about their experience.
ArenaNet are selling a product that isn't out yet, yes.. They are also asking you to trust in thier product and their ability to deliver you the product in the description, and also asking that you pay them up front for said product with weekend betas/headstart included.
The OP should have gotten a response by a real person by now. I do think the OP is being a bit stubborn though with the daytime live chat...most anyone these days can take 10 mins out of their lunch hour and chat with live help to see if they can fix the problem, but that still doesn't excuse the fact that he got so many cut and paste responses and no help at all basically.
The cut and paste responses is all you get from Bioware too. ArenaNet need to step it up with responses to legitimate problems customers would have. I'm looking forward to the game but if people are not getting the proper help with problems already that's a bit concerning to me.
Yep
These guys are simply hypocrites anyways. They may handle it differently but they would be just as frustrated if they were having this issue. Classic case of it isn't affecting me so it isn't a concern. Gamers are infamous for suffering from this. Can't see outside their own bubble.
Aye, I don't get how "It's still in beta" "It's a new game, give it time" responses negate the fact that you paid for a game and get crappy customer service..Just don't understand that logic.
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
Everytime I have had an issues with a Ncsoft game they have always helped me in the right way. No complaints here.
Their support for Aion was awful. However it was great with CoH. So...meh...I have mixed feelings about their customer service.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
I've played GW1 since 2005 and found ANet's customer service to be very good, but it is hard to imagine any company wouldn't be swamped at this point.
I've always found ANet's customer service to be mediocre at best. It was common for them to take several days to give a worthwhile response to an issue (not just a form letter), which was a lot slower than the customer service I've received with other companies.
I'd love to see any of you handle a million + requests on your servers/databases in a matter of hours without having a single error.
Let's say you are really good and have a 1% error rate.
1% of 1,500,000 is 15,000.
Let's say you have 100 customer support reps/techs and it takes 15 minutes per issue to resolve.
4 per hour x 100 techs = 400 per hour
8 hour work day = 3,200 per day.
15,000 / 3,200 per day = 4.6~ days
Now let's be realistic and say that sometimes they take longer than 15 minutes to solve, there are not 100 techs right now (as it's still in beta and not fully staffed) and by God at some point employees are allowed to take breaks.
You people need to have more realistic expectations and f#cking RELAX.
FYI 1% data error rate REALLY REALLY BAD.
Perhaps in a release game. But in a BETA I'd say it's awesome.
This is correct. Beta means nothing once they are receiving the full price of the game.
Sorry Beta means..'sh!t might be broken.' We were not promised a demo, but a chance to help fix things that are broken within the game and its surrounding environment. Things get fixed based on priorities, and you can argue that customer service SHOULD be a very high one...however, with 'hundreds of thousands' of players coming in to play in less than 72 hours from release of the client, priorities MIGHT be skewed in a different direction. So, a complaint to the BBB about a game that is currently 'vaporware', with no promises of quality or playability, is more than a little off in left field.
Actually you are promised that you will be able to play in the BWE if you prepurchase, if it's not an issue of servers being down or some other thing that affects everyone.
No..you are promised to 'participate'. The OP is doing that. He found a bug, he either can a) Report it and wait for it to be fixed in a 'timely' manner OR see if there is a workaround to get past the bug and get closer to playing the game. Welcome to the world of beta testing. Honestly, I had the same issue. Was just as frustrated, but understood the difference between beta and a free demo.
I had the exact same problem. I bought 2 at the same time, my wifes registered perfectly and I thought mine did as well, though i didnt get a registration email. I didnt know i didnt register until tuesday.
They need to add someone to their team whose good at technical writing. The instructions for this whole process aren't clear and some nice screenshots wouldl have been helpful. I'm stuck in chicago and my wife tells me she's still having problems with my computer downloading the beta client, despite the fact that she's gone through all the steps.
BTW this was posted yesterday....full instructions on what to do. As well as permission for those that were expecting an e-mail and did not recieve one to feel free to download the client.
I also suggest plugging into Reddit and Twitter to get up to the minute information throughout the beta events. Social networking for the win!
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
I'm being generous with wording when I say you're naive. So would be people in charge of GW2, if they think they can ignore a few thousand paying customers with problems, and get through without a shit storm.
For GW2s' good sake I hope they offer a better support and it can't get there too soon. In fact a proper worded automated message would already do a world of good.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes.
I agree with you. Its a Beta and there are supposed to be bugs, that you can take for granted.
But son, the problem here is that, they CHARGED you for this beta and to some people they arent living up to the promise they made for granting you Beta Access for preordering. This goes for nearly any game out there, ie. as long as you dont fuck with a customer's money you can get away with pull any amount of BS over their eyes, but once its a matter of money then that is when shit hits the fan.
Like others have pointed out, I seriously dont get this attitude of, "Its cool as long as its not me" that some GW2 fans are demonstrating. And trust me, you wouldnt have been just upset, you would have be be LIVID and RAGING if this game you were waiting on for years, which you even preordered without getting a fixed release date on blind faith alone, and defended the game from any and all "haters" everywhere dint let you play during a small window of timed access for which you canceled prior commitments (for the weekend). Some fans are just annoying base hypocrits, hopefully its only the vocal lot on mmorpg.com and not most of the ingame population, that would seriously hamper my enjoyment of GW2 regardless of however good the game might be. OP & all others with this problem, I hope you get it fixed and get some game time when it happens, if not then chargeback for GW2 and wait until they have fixed your problem or until the game releases. Vote with your wallet and dont award MMO douchebaggery.
This is correct. Beta means nothing once they are receiving the full price of the game.
Sorry Beta means..'sh!t might be broken.' We were not promised a demo, but a chance to help fix things that are broken within the game and its surrounding environment. Things get fixed based on priorities, and you can argue that customer service SHOULD be a very high one...however, with 'hundreds of thousands' of players coming in to play in less than 72 hours from release of the client, priorities MIGHT be skewed in a different direction. So, a complaint to the BBB about a game that is currently 'vaporware', with no promises of quality or playability, is more than a little off in left field.
Actually you are promised that you will be able to play in the BWE if you prepurchase, if it's not an issue of servers being down or some other thing that affects everyone.
No..you are promised to 'participate'. The OP is doing that. He found a bug, he either can a) Report it and wait for it to be fixed in a 'timely' manner OR see if there is a workaround to get past the bug and get closer to playing the game. Welcome to the world of beta testing. Honestly, I had the same issue. Was just as frustrated, but understood the difference between beta and a free demo.
Did you contact the BBB? That made me laugh. The BBB isn't used for a quick fix before Friday. Part of the beta is customer service however and this is what will be addressed on fixes. I do understand the OPs irritation, I would be frustrated myself, but this isn't a BBB matter, it is a grown up be patient matter.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
You guys kill me. You're acting like this is some mundane complaint. Like he found a node he can't mine or is bitching about login queues. Is the OP going a tad overboard considering the time? Yes..
But those that have been having this problem for a week or longer? Get real...
So it is perfectly acceptable for them to offer prepurchases and other items without having the proper customer service infrastructure in place? Really? Good to know how understanding you guys are about these things. I'm sure you would be just as understanding if it was happening to you for weeks.
/cue eye roll
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
GW2 before 10th april: Prepurchase GW2 and get access to all beta weekends, 3 days head start and a ring with +2 to all stats
GW2 after 10th april:We sadly cant offer you access to beta weekends couse we found a bug, cant offer you 3 days headstart couse we might overload the servers but you might get a ring.
I am sorry for this, this is not going for arenanet but going for the ppl that support that this is a BETA and your only right is to report bugs (included the bug that cant let you play".
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
I'm being generous with wording when I say you're naive. So would be people in charge of GW2, if they think they can ignore a few thousand paying customers with problems, and get through without a shit storm.
For GW2s' good sake I hope they offer a better support and it can't get there too soon. In fact a proper worded automated message would already do a world of good.
No, you are not being generous with your wording. I believe this is the area where you are naive.
THEY ARE TRYING TO HELP PEOPLE THROUGH MULTIPLE SOCIAL MEDIA OUTLETS AND ARE COMMENTING ON TRYING TO FIX THE PROBLEM.
They are trying to handle the situation. You act like they are ignoring people. It is a bug in BETA and they are trying to get a workaround and giving advice on how to fix the issue.
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
You guys kill me. You're acting like this is some mundane complaint. Like he found a node he can't mine or is bitching about login queues. Is the OP going a tad overboard considering the time? Yes..
But those that have been having this problem for a week or longer? Get real...
So it is perfectly acceptable for them to offer prepurchases and other items without having the proper customer service infrastructure in place? Really? Good to know how understanding you guys are about these things. I'm sure you would be just as understanding if it was happening to you for weeks.
/cue eye roll
If you read the post, you will see that yes, I would indeed be upset. But I would report it, look for a workaround and hope it was fixed by the time the BETA started.
Participation in a BETA is what you paid for. He is participating in the BETA and is part of a small group of people who have encountered a similar bug. Hopefully they get it fixed by tomorrow. Roybe pretty much says it all.
Originally posted by Roybe
No..you are promised to 'participate'. The OP is doing that. He found a bug, he either can a) Report it and wait for it to be fixed in a 'timely' manner OR see if there is a workaround to get past the bug and get closer to playing the game. Welcome to the world of beta testing. Honestly, I had the same issue. Was just as frustrated, but understood the difference between beta and a free demo.
Comments
I dont either. I will not give time to any game. We are not at 2004.
As you can see from my posts i support GW2 so far, but i guess this is the time to see who is a fanboy and who is a customer.
I ll support the good things but not the bad.
Lets see if i finally prepurchase, i am already losing a beta weekend waiting a response.
Ok, this may apply to the guy that has this issue since one day ago, but what about the other one that has the same problem for 2 weeks? Is it not realistic to hope for it to be resolved in that time? Also, it hasn't happend yet ofcourse, since BWE didn't start, but the mail everyone got says, if you prepurchase you are guaranteed to get in the beta. Can he be upset if it doesn't get fixed untill that point?
Part of a BETA is putting up with bugs and reporting those bugs so they can fix them.
This is a bug. You and many others have reported that bug (on unofficial forums). They will likely have a more official way to report them soon. Hopefully they will fix it once they have a better understanding of the problem.
You are doing your part for BETA.
I think that's the fundamental misunderstanding that people have. This is a bug in the system during BETA. They are likely going to try and fix it as fast as they can.
Actually you are promised that you will be able to play in the BWE if you prepurchase, if it's not an issue of servers being down or some other thing that affects everyone.
This would make so much more sense if it was even remotely close to being fifteen mintues or even fifteen hours and he brought this issue up. So sure you would be relaxed if it was you.
So you're back to this eh? Going to defend these types of things until it happens to you? Like you did with SWTOR belittling people's concerns until you got to the same areas, problems or events as them and lo and behold...it magically became viable and legitimate concerns! Eureka!
Have to wonder if you folks are even aware you do this. Time after time...
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
FYI 1% data error rate REALLY REALLY BAD.
I'm a GW2 fan but some pre-purchasers like Digna have been trying to get this resolved for the last 2 weeks
w correspondence back and forth since pre-purchase was allowed on April 10th
EQ2 fan sites
Everytime I have had issues with a Ncsoft game they have always helped me in the right way. No complaints here.
Grim Dawn, the next great action rpg!
http://www.grimdawn.com/
And it's difficult for me to understand how someone can scream "horrible customer service!" during a BETA of a game where they don't have the customer service representatives to handle the volume yet. The game does not even have a release date.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes. Are they likely going to try and fix this as soon as they can? Probably. But to say they have horrible customer service in BETA, a time when bug reporting is supposed to be happening, not game support, is crazy to me.
Their support for Aion was awful. However it was great with CoH. So...meh...I have mixed feelings about their customer service.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
I've always found ANet's customer service to be mediocre at best. It was common for them to take several days to give a worthwhile response to an issue (not just a form letter), which was a lot slower than the customer service I've received with other companies.
Hell hath no fury like an MMORPG player scorned.
Perhaps in a release game. But in a BETA I'd say it's awesome.
Not that the number is true either way.
No..you are promised to 'participate'. The OP is doing that. He found a bug, he either can a) Report it and wait for it to be fixed in a 'timely' manner OR see if there is a workaround to get past the bug and get closer to playing the game. Welcome to the world of beta testing. Honestly, I had the same issue. Was just as frustrated, but understood the difference between beta and a free demo.
I had the exact same problem. I bought 2 at the same time, my wifes registered perfectly and I thought mine did as well, though i didnt get a registration email. I didnt know i didnt register until tuesday.
They need to add someone to their team whose good at technical writing. The instructions for this whole process aren't clear and some nice screenshots wouldl have been helpful. I'm stuck in chicago and my wife tells me she's still having problems with my computer downloading the beta client, despite the fact that she's gone through all the steps.
https://www.facebook.com/GuildWars2
BTW this was posted yesterday....full instructions on what to do. As well as permission for those that were expecting an e-mail and did not recieve one to feel free to download the client.
I also suggest plugging into Reddit and Twitter to get up to the minute information throughout the beta events. Social networking for the win!
I'm being generous with wording when I say you're naive. So would be people in charge of GW2, if they think they can ignore a few thousand paying customers with problems, and get through without a shit storm.
For GW2s' good sake I hope they offer a better support and it can't get there too soon. In fact a proper worded automated message would already do a world of good.
I agree with you. Its a Beta and there are supposed to be bugs, that you can take for granted.
But son, the problem here is that, they CHARGED you for this beta and to some people they arent living up to the promise they made for granting you Beta Access for preordering. This goes for nearly any game out there, ie. as long as you dont fuck with a customer's money you can get away with pull any amount of BS over their eyes, but once its a matter of money then that is when shit hits the fan.
Like others have pointed out, I seriously dont get this attitude of, "Its cool as long as its not me" that some GW2 fans are demonstrating. And trust me, you wouldnt have been just upset, you would have be be LIVID and RAGING if this game you were waiting on for years, which you even preordered without getting a fixed release date on blind faith alone, and defended the game from any and all "haters" everywhere dint let you play during a small window of timed access for which you canceled prior commitments (for the weekend). Some fans are just annoying base hypocrits, hopefully its only the vocal lot on mmorpg.com and not most of the ingame population, that would seriously hamper my enjoyment of GW2 regardless of however good the game might be. OP & all others with this problem, I hope you get it fixed and get some game time when it happens, if not then chargeback for GW2 and wait until they have fixed your problem or until the game releases. Vote with your wallet and dont award MMO douchebaggery.
Did you contact the BBB? That made me laugh. The BBB isn't used for a quick fix before Friday. Part of the beta is customer service however and this is what will be addressed on fixes. I do understand the OPs irritation, I would be frustrated myself, but this isn't a BBB matter, it is a grown up be patient matter.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
You guys kill me. You're acting like this is some mundane complaint. Like he found a node he can't mine or is bitching about login queues. Is the OP going a tad overboard considering the time? Yes..
But those that have been having this problem for a week or longer? Get real...
So it is perfectly acceptable for them to offer prepurchases and other items without having the proper customer service infrastructure in place? Really? Good to know how understanding you guys are about these things. I'm sure you would be just as understanding if it was happening to you for weeks.
/cue eye roll
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
GW2 before 10th april: Prepurchase GW2 and get access to all beta weekends, 3 days head start and a ring with +2 to all stats
GW2 after 10th april:We sadly cant offer you access to beta weekends couse we found a bug, cant offer you 3 days headstart couse we might overload the servers but you might get a ring.
I am sorry for this, this is not going for arenanet but going for the ppl that support that this is a BETA and your only right is to report bugs (included the bug that cant let you play".
No, you are not being generous with your wording. I believe this is the area where you are naive.
THEY ARE TRYING TO HELP PEOPLE THROUGH MULTIPLE SOCIAL MEDIA OUTLETS AND ARE COMMENTING ON TRYING TO FIX THE PROBLEM.
They are trying to handle the situation. You act like they are ignoring people. It is a bug in BETA and they are trying to get a workaround and giving advice on how to fix the issue.
Has the BBB responded? If the BBB doesn't respond with a solution then who will you report them to?
If you read the post, you will see that yes, I would indeed be upset. But I would report it, look for a workaround and hope it was fixed by the time the BETA started.
Participation in a BETA is what you paid for. He is participating in the BETA and is part of a small group of people who have encountered a similar bug. Hopefully they get it fixed by tomorrow. Roybe pretty much says it all.
Oh I almost spit my coffee out.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
Digna has had this problem for over 2 weeks since the prepurchase started of not being able to log into gw2 account
he's correponded with ANET though this period w weak support
I think its very reasonable that you should be able to log into your acct after a Pre-Purchase is marketed to the public
for Digna, this isnt even about beta -- this is about getting acct access for a prepurchase
EQ2 fan sites