I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
No offense, but I looked at your post history, and you seem to be an ultra-analytic person. Facts, only facts, no abstraction at all. I respect this as it seems to be your character, but please, if you're trying to argue, at least accept the whole meaning of "debate" : debating, or arguing, doesn't consist in constantly pouring different versions of A = B.
Debating is listening to a person's point (A, B, C, E, H ...), then thinking about it, and bringing your opinion on this very subject, not falling back to A = B. Being this close minded is only leading to conflicts and clashes. You know it.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
If that is true, then his report to the BBB will have no effect, so why is it so bad that he reported there? If the BBB is using certain #complains threshold, that check ought to be automated and extremely efficient, which means that his report didn't waste BBB any time.
I didn't say anything about the BBB's time, I just view it as a rather rash reaction.
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
It wouldn't be if he's denied what's in the deal, but that has not come to fruitation at present.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
I give you an example from early on in this thread:
"Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
If that is true, then his report to the BBB will have no effect, so why is it so bad that he reported there? If the BBB is using certain #complains threshold, that check ought to be automated and extremely efficient, which means that his report didn't waste BBB any time.
I didn't say anything about the BBB's time, I just view it as a rather rash reaction.
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
you're assuming arena net wont have in house customer support for guild wars 2... they didnt have forums for guild wars 1 but they will for guild wars 2, i'm willing to bet they have their own CS team and probably GM's in game aswell as CSRs for the forums when the game goes live, at this point i dont see a canned response in 8 hours or whatever it was is unreasonable especially when you also have the option of messaging them on facebook or twitter for an often faster reply... the GW crew is so intertwined with it's community it's almost impossible not to find answers if you at least have a look not take a kneejerk reaction and pull out your pitchfork, this is my point.. you have so many avenues you can take it's ignorant to think that email is your only recourse because you work business hours... you basically have 24 hour twitter support because when the US team logs off EU team members log in... like really, at least know the facts of where you can find info and support for GW2 before advocating someones over the top reaction.
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
It wouldn't be if he's denied what's in the deal, but that has not come to fruitation at present.
Does any deal include "good customer service"? I very much doubt that, but that doesn't mean that it isn't a valid reason to complain about a company.
I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
I give you an example from early on in this thread:
"Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
- "Jimmy, Billy hasn't come home yet ..."
"
I highlighted a variable for your while (argument) loop to have some break;
Also, as you're really stuck in that loop, you didn't even grabbed the metaphor in what you quoted, missing the whole point.
Billy hasn't come home yet.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
I'm truly amazed about some of the responses here and the whining of the OP about a product he claims that "doesn't work" or he "can't use" even he payed for it, after he clearly posted this:
Downloaded the client and when it installed and you log in you get a nice message saying servers are not up but you are set up for beta for the next beta weekend event. I on the other hand can not log into the forums as it says I need a GW2 account to log into the forums
With other words, he has the client and is ready to play at friday, his problem is that he can't enter the beta forums for now which in my case I couldn't even pass the login screen to even download the client till I got it from a other site.
Before you ask, yes I had the right username and password and still the site only blinked for a second when I typed it and nothing happened afterwards.
I even tested it with a wrong password to see the difference and it indeed gave me a error that it is the wrong one, showing me that my previous attempts were ok.
So I couldn't enter the beta forums for now either. So what?
Is this THAT horrible? Does that prevent anyone to play?
The beta didn't even started yet and the site says on the top right "work in progress" already.
If you would had problems with the client itself I would totally understand you but making such a fuzz because you can't enter the beta forums of a beta that didn't even started yet? Sorry but no!
I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
I give you an example from early on in this thread:
"Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
- "Jimmy, Billy hasn't come home yet ..."
"
I'll give you that, it's harsh yes, that's less demonizing though and more a mockery.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
If that is true, then his report to the BBB will have no effect, so why is it so bad that he reported there? If the BBB is using certain #complains threshold, that check ought to be automated and extremely efficient, which means that his report didn't waste BBB any time.
I didn't say anything about the BBB's time, I just view it as a rather rash reaction.
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
you're assuming arena net wont have in house customer support for guild wars 2... they didnt have forums for guild wars 1 but they will for guild wars 2, i'm willing to bet they have their own CS team and probably GM's in game aswell as CSRs for the forums when the game goes live, at this point i dont see a canned response in 8 hours or whatever it was is unreasonable especially when you also have the option of messaging them on facebook or twitter for an often faster reply... the GW crew is so intertwined with it's community it's almost impossible not to find answers if you at least have a look not take a kneejerk reaction and pull out your pitchfork, this is my point.. you have so many avenues you can take it's ignorant to think that email is your only recourse because you work business hours... you basically have 24 hour twitter support because when the US team logs off EU team members log in... like really, at least know the facts of where you can find info and support for GW2 before advocating someones over the top reaction.
The critique is not against what other departments in Arenanet do, it is against the customer service that the topic starter received.
If there is 24 hours twitter support, then the support that the topic starter received should have directly told him that he could try using it. From what the topic starter wrote, it doesn't appear like that information was given to him, which would be yet another customer service flaw.
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
It wouldn't be if he's denied what's in the deal, but that has not come to fruitation at present.
Does any deal include "good customer service"? I very much doubt that, but that doesn't mean that it isn't a valid reason to complain about a company.
THis is getting far too circular for me, you win...
I am arguing, because several posters are demonizing the topic starter with posts like "This is what wrong with the new generations", "Impatient", "entitled", when I think his actions were perfectly reasonable for what a dissatisfied customer can do.
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
I give you an example from early on in this thread:
"Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
- "Jimmy, Billy hasn't come home yet ..."
"
I'll give you that, it's harsh yes, that's less demonizing though and more a mockery.
Yes, it is indeed mockery, but mockery can be used to demonize a person, which I thought he did. Being portrayed as an impatient child is akin to being portrayed in a very unfavorable manner, which is a form of demonizing.
If there is 24 hours twitter support, then the support that the topic starter received should have directly told him that he could try using it. From what the topic starter wrote, it doesn't appear like that information was given to him, which would be yet another customer service flaw.
so we just take the topic starters word as fact - when the response he got was a canned automated response and indeed could have pointed him towards twitter... the fact that he hasnt come back doesnt ring any alarm bells that even he probably realises he over reacted and infact has his issue corrected?
actually just checked my email.. here is the actual canned response you get from support when you submit an email ticket
Auto-Response
04/10/2012 09:41 PM
The Answers below were automatically selected for you by SmartAssistant. If no solutions are listed or the solutions are not helpful, select "I still need support."
Please review the following:
The following answers might help you immediately. (Answers open in a separate window.)
If there is 24 hours twitter support, then the support that the topic starter received should have directly told him that he could try using it. From what the topic starter wrote, it doesn't appear like that information was given to him, which would be yet another customer service flaw.
so we just take the topic starters word as fact - when the response he got was a canned automated response and indeed could have pointed him towards twitter... the fact that he hasnt come back doesnt ring any alarm bells that even he probably realises he over reacted and infact has his issue corrected?
The fact that he hasn't come back yet simply means that he is just busy doing something else, nothing less nothing more.
I am assuming that if the automated response pointed him towards twitter, he would have mentioned it and tested it. Unless, he is lying or leaving out essential details, but if he is doing that, we don't really know what is true and what isn't and the whole thread becomes pointless.
If there is 24 hours twitter support, then the support that the topic starter received should have directly told him that he could try using it. From what the topic starter wrote, it doesn't appear like that information was given to him, which would be yet another customer service flaw.
so we just take the topic starters word as fact - when the response he got was a canned automated response and indeed could have pointed him towards twitter... the fact that he hasnt come back doesnt ring any alarm bells that even he probably realises he over reacted and infact has his issue corrected?
The fact that he hasn't come back yet simply means that he is just busy doing something else, nothing less nothing more.
I am assuming that if the automated response pointed him towards twitter, he would have mentioned it and tested it. Unless, he is lying or leaving out essential details, but if he is doing that, we don't really know what is true and what isn't and the whole thread becomes pointless.
it was pointless from the start considering the time frame he gave customer support to come up with a response to his enquiry... has it sunk in yet?
actually just checked my email.. here is the actual canned response you get from support when you submit an email ticket
Auto-Response
04/10/2012 09:41 PM
The Answers below were automatically selected for you by SmartAssistant. If no solutions are listed or the solutions are not helpful, select "I still need support."
Please review the following:
The following answers might help you immediately. (Answers open in a separate window.)
actually just checked my email.. here is the actual canned response you get from support when you submit an email ticket
Auto-Response
04/10/2012 09:41 PM
The Answers below were automatically selected for you by SmartAssistant. If no solutions are listed or the solutions are not helpful, select "I still need support."
Please review the following:
The following answers might help you immediately. (Answers open in a separate window.)
i'd just like to point out this email you get within half an hour of sending it in.... seems reasonable enough to me
That one doesn't seem to have any Twitter link, or have I missed it?
twitter is irrelevant... your missing the point, the automated response is exactly that and points him to several troubleshooting steps designed to help his problem... ANYONE who has been actually following the game or even at least reading the weekly dev blogs would know that guild wars 2 boasts like a small child who just won a bike race about how important community is to them and how tight knit they are through facebook, twitter and other social media partners... anyone who doesnt know that has jumped on the hype wagon in the last 2 weeks from beta footage and should do a little more research.. again my opinion (about doing research)
I have the exact same problem as the OP. The only difference is that I have had it since day 1 when pre-purchasing went live. I opened a ticket on Day 2 and have since had 4 'form letters'.
I know how tech support works so I outlined everything that had been tried in the 1st ticket posting, in a simple bulleted list so that a tech could see that I had tried all the standard 1-2-3 steps to test (different browsers, password reset (like the OP) etc.)
I replied to each 'form response' that each suggestion had been tried and tried again after the 'updated' form letter came in.
I thought the letter they sent yesterday was getting somewhere as it stated' If problems are continuing ( I am paraphrasing) please reply with your serial code and account name (email) pasted here'. Presumably (on my part) this was after the issue had been elevated and would be addressed on a singular basis. A bit ago before I came here I was less than overjoyed to discover yet another form letter suggesting trying that and that, mostly with 'check your caps locks key when typing' answers
Nothing for me.
While I would like to play the beta, it's not the end of the world that I will not (apparently) be able to.
That said, while I am not going to rant on about this, after two weeks something as simple as an account login/on should have been fixed. Disappointed.
I have the exact same problem as the OP. The only difference is that I have had it since day 1 when pre-purchasing went live. I opened a ticket on Day 2 and have since had 4 'form letters'.
I know how tech support works so I outlined everything that had been tried in the 1st ticket posting, in a simple bulleted list so that a tech could see that I had tried all the standard 1-2-3 steps to test (different browsers, password reset (like the OP) etc.)
I replied to each 'form response' that each suggestion had been tried and tried again after the 'updated' form letter came in.
I thought the letter they sent yesterday was getting somewhere as it stated' If problems are continuing ( I am paraphrasing) please reply with your serial code and account name (email) pasted here'. Presumably (on my part) this was after the issue had been elevated and would be addressed on a singular basis. A bit ago before I came here I was less than overjoyed to discover yet another form letter suggesting trying that and that, mostly with 'check your caps locks key when typing' answers
Nothing for me.
While I would like to play the beta, it's not the end of the world that I will not (apparently) be able to.
That said, while I am not going to rant on about this, after two weeks something as simple as an account login/on should have been fixed. Disappointed.
i'll ask you the same thing as was bought up with the OP - did you link a guild wars 1 account?
Comments
Yes and I don't agree with you, is your mission to change my mind or something? Who demonized the OP? I surely didn't, and mbrodie's statements you keep bringing up were toward someone raging at the rest of us not the OP.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
No offense, but I looked at your post history, and you seem to be an ultra-analytic person. Facts, only facts, no abstraction at all. I respect this as it seems to be your character, but please, if you're trying to argue, at least accept the whole meaning of "debate" : debating, or arguing, doesn't consist in constantly pouring different versions of A = B.
Debating is listening to a person's point (A, B, C, E, H ...), then thinking about it, and bringing your opinion on this very subject, not falling back to A = B. Being this close minded is only leading to conflicts and clashes. You know it.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
That's correct, you didn't say anything about BBB's time, but I am explaining why I don't think that was a such bad action. Since it didn't waste BBB's time (at least it shouldn't) and at worst it would just make Arenanet "forced" to implement better customer service systems, then why would it be a bad choice to report them to the BBB?
It wouldn't be if he's denied what's in the deal, but that has not come to fruitation at present.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
You guys bought a game still in beta, still under NDA and still without a release date and you complainning?
lol..
I give you an example from early on in this thread:
"Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
- "Jimmy, Billy hasn't come home yet ..."
"
you're assuming arena net wont have in house customer support for guild wars 2... they didnt have forums for guild wars 1 but they will for guild wars 2, i'm willing to bet they have their own CS team and probably GM's in game aswell as CSRs for the forums when the game goes live, at this point i dont see a canned response in 8 hours or whatever it was is unreasonable especially when you also have the option of messaging them on facebook or twitter for an often faster reply... the GW crew is so intertwined with it's community it's almost impossible not to find answers if you at least have a look not take a kneejerk reaction and pull out your pitchfork, this is my point.. you have so many avenues you can take it's ignorant to think that email is your only recourse because you work business hours... you basically have 24 hour twitter support because when the US team logs off EU team members log in... like really, at least know the facts of where you can find info and support for GW2 before advocating someones over the top reaction.
Does any deal include "good customer service"? I very much doubt that, but that doesn't mean that it isn't a valid reason to complain about a company.
I highlighted a variable for your while (argument) loop to have some break;
Also, as you're really stuck in that loop, you didn't even grabbed the metaphor in what you quoted, missing the whole point.
Billy hasn't come home yet.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
I'm truly amazed about some of the responses here and the whining of the OP about a product he claims that "doesn't work" or he "can't use" even he payed for it, after he clearly posted this:
Downloaded the client and when it installed and you log in you get a nice message saying servers are not up but you are set up for beta for the next beta weekend event. I on the other hand can not log into the forums as it says I need a GW2 account to log into the forums
With other words, he has the client and is ready to play at friday, his problem is that he can't enter the beta forums for now which in my case I couldn't even pass the login screen to even download the client till I got it from a other site.
Before you ask, yes I had the right username and password and still the site only blinked for a second when I typed it and nothing happened afterwards.
I even tested it with a wrong password to see the difference and it indeed gave me a error that it is the wrong one, showing me that my previous attempts were ok.
So I couldn't enter the beta forums for now either. So what?
Is this THAT horrible? Does that prevent anyone to play?
The beta didn't even started yet and the site says on the top right "work in progress" already.
If you would had problems with the client itself I would totally understand you but making such a fuzz because you can't enter the beta forums of a beta that didn't even started yet? Sorry but no!
I'll give you that, it's harsh yes, that's less demonizing though and more a mockery.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
The critique is not against what other departments in Arenanet do, it is against the customer service that the topic starter received.
If there is 24 hours twitter support, then the support that the topic starter received should have directly told him that he could try using it. From what the topic starter wrote, it doesn't appear like that information was given to him, which would be yet another customer service flaw.
A = B.
Again.
lol.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
THis is getting far too circular for me, you win...
Here's your victory song :P
http://www.youtube.com/watch?v=itYf8qAE4Gs
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Yes, it is indeed mockery, but mockery can be used to demonize a person, which I thought he did. Being portrayed as an impatient child is akin to being portrayed in a very unfavorable manner, which is a form of demonizing.
so we just take the topic starters word as fact - when the response he got was a canned automated response and indeed could have pointed him towards twitter... the fact that he hasnt come back doesnt ring any alarm bells that even he probably realises he over reacted and infact has his issue corrected?
actually just checked my email.. here is the actual canned response you get from support when you submit an email ticket
Auto-Response
04/10/2012 09:41 PM
The Answers below were automatically selected for you by SmartAssistant. If no solutions are listed or the solutions are not helpful, select "I still need support."
Please review the following:
The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: Guild Wars Box Contents
Answer Link: Contacting Support
Answer Link: Guild Wars Access Keys
Answer Link: Guild Wars Character FAQ
Answer Link: Guild Wars Error Codes
i'd just like to point out this email you get within half an hour of sending it in.... seems reasonable enough to me
The fact that he hasn't come back yet simply means that he is just busy doing something else, nothing less nothing more.
I am assuming that if the automated response pointed him towards twitter, he would have mentioned it and tested it. Unless, he is lying or leaving out essential details, but if he is doing that, we don't really know what is true and what isn't and the whole thread becomes pointless.
it was pointless from the start considering the time frame he gave customer support to come up with a response to his enquiry... has it sunk in yet?
rofl +1
That one doesn't seem to have any Twitter link, or have I missed it?
twitter is irrelevant... your missing the point, the automated response is exactly that and points him to several troubleshooting steps designed to help his problem... ANYONE who has been actually following the game or even at least reading the weekly dev blogs would know that guild wars 2 boasts like a small child who just won a bike race about how important community is to them and how tight knit they are through facebook, twitter and other social media partners... anyone who doesnt know that has jumped on the hype wagon in the last 2 weeks from beta footage and should do a little more research.. again my opinion (about doing research)
I have the exact same problem as the OP. The only difference is that I have had it since day 1 when pre-purchasing went live. I opened a ticket on Day 2 and have since had 4 'form letters'.
I know how tech support works so I outlined everything that had been tried in the 1st ticket posting, in a simple bulleted list so that a tech could see that I had tried all the standard 1-2-3 steps to test (different browsers, password reset (like the OP) etc.)
I replied to each 'form response' that each suggestion had been tried and tried again after the 'updated' form letter came in.
I thought the letter they sent yesterday was getting somewhere as it stated' If problems are continuing ( I am paraphrasing) please reply with your serial code and account name (email) pasted here'. Presumably (on my part) this was after the issue had been elevated and would be addressed on a singular basis. A bit ago before I came here I was less than overjoyed to discover yet another form letter suggesting trying that and that, mostly with 'check your caps locks key when typing' answers
Nothing for me.
While I would like to play the beta, it's not the end of the world that I will not (apparently) be able to.
That said, while I am not going to rant on about this, after two weeks something as simple as an account login/on should have been fixed. Disappointed.
All this over a thread that the OP hasn't even posted in since he made it...
/yawn
[EDIT]
For anyone having problems logging in try logging into accounts.guildwars2.com with your guild wars 1 email address and password.
i'll ask you the same thing as was bought up with the OP - did you link a guild wars 1 account?