You've got yourself all worked up over a post about a guy, that you don't know, about an issue he has. that you can't solve, from a guy who replied, to a post from someone else, that you decided to jump in on, and now you're standing here with your ears and cheeks all red and puffy, face all smashed up against the window because your looking in from the outside.
Now if you come on in and slow down just a bit, I'm sure we can work out what ever is bothering you. If not, then stop trying to hijack this thread with all this nonsense.
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
Yeah, and it all started with this mantra : "I'm doing it because I can" ...
Or how to convince oneself that 50 years of honor valors building wasn't worth the crap after all. Critical thinking is really dead I guess.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
It's not fanboish in the least bit. It's a different standard is all, one I totally agree with, if anyone needs to read my sig it's folks like you were replying to. You gain nothing by getting angry over issues like this, it won't change anything, all it does is put you and those you encounter in a bad mood, and for what? A resolvable issue.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
It's not fanboish in the least bit. It's a different standard is all, one I totally agree with, if anyone needs to read my sig it's folks like you were replying to. You gain nothing by getting angry over issues like this, it won't change anything, all it does is put you and those you encounter in a bad mood, and for what? A resolvable issue.
indeed even the slightest bit of rationality needs to be had when on the interwebs.. not this.. other attitude people seem to have.. i just dont get it, these people are going to have a very hard time in the real world, when throwing a tantrum wont get you what you want and probably end up getting you fired from the job you secure
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
It's not fanboish in the least bit. It's a different standard is all, one I totally agree with, if anyone needs to read my sig it's folks like you were replying to. You gain nothing by getting angry over issues like this, it won't change anything, all it does is put you and those you encounter in a bad mood, and for what? A resolvable issue.
indeed even the slightest bit of rationality needs to be had when on the interwebs.. not this.. other attitude people seem to have.. i just dont get it, these people are going to have a very hard time in the real world, when throwing a tantrum wont get you what you want and probably end up getting you fired from the job you secure
Exactly
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Initially when I downloaded the game it was on my C: drive. I moved my game folder to m F: but the shortcut on my desktop was from the original location on the C: drive. I created a new shortcut from the new folder on my F: drive problem was fixed.
AMD Phenum II x4 3.6Ghz 975 black edition 8 gig Ram Nvidia GeForce GTX 760
Oh man. This thread is pure gold. I actually laughed.
The overdose of entitlement in the OP and the posters subsequent posts is at truly hilarious levels.
Good game OP. Well played.
MMO's played: Ragnarok Online (For years), WoW (for a few weeks only), Guild Wars, Lineage 2, Eve, Allods, Shattered Galaxy, 9 Dragons, City of Heroes, City of Villains, Star Trek Online (Got someone ELSE to pay for it), Champions Online (Someone else paid), Dofus, Dragonica, LOTRO, DDO and more... A LOT more. I've played good AND bad. The bad didn't last long. :P
When it's really a case of the impatient vs the patient. That's all this really boils down to in the end.
No.
If in 24 hours you can not AT LEAST get a person soothing you by telling they will look into your matter "sooner or later" (1 min of work tops, or even a properly set up automated response) - than they already failed at the first step. Why? They have unsatisfied customer. As a salesman you want all costumers to be happy!
There is no such thing as impatient cusoumer. You're just proving my previous observation about some of you, was correct.
This is what this all really boils down to, quoting my previous:
Originally posted by StarI
Hence the thread / title. They should "learn" costumer service asap. Else they can expect a shitstorm on their necks very soon.
And once angry costumers start flooding forums you fans won't be happy either.
And how I see your response to my quote above?
Since you didn't have anything tangible to add, you crutched on the one word that is not directly relevant to the title and derailed thread with the help of some other affected beez storming in after.
But just to make it fair. You are right to an extent. People are patient/imaptient. It's just that customers aren't.
When it's really a case of the impatient vs the patient. That's all this really boils down to in the end.
No.
If in 24 hours you can not AT LEAST get a person soothing you by telling they will look into your matter "sooner or later" (1 min of work tops, or even a properly set up automated response) - than they already failed at the first step. Why? They have unsatisfied costumer. As a salesman you want all costumers to be happy!
There is no such thing as impatient cusoumer. You're just proving my previous observation about some of you, was correct.
This is what this all really boils down to, quoting my previous:
Originally posted by StarI
Hence the thread / title. They should "learn" costumer service asap. Else they can expect a shitstorm on their necks very soon.
And once angry costumers start flooding forums you fans won't be happy either.
And how I see your response to my quote above?
Since you didn't have anything tangible to add, you crutched on the one word that is not directly relevant to the title and derailed thread with the help of some other affected beez storming in after.
But just to make it fair. You are right to an extent. People are patient/imaptient. It's just that customers aren't.
First he didn't give them 24 hours, he gave them 15 if memory serves. It's customary when it comes to E-mailed support to allow at least 24 hours for a response, that time can fluctuate extensively during opening of services, a period seeing mass problems, and of course not to mention testing of those services.
What is there to say to that? Of course they need to do better, but before we can say they're not doing okay, the normal amount of time for CS emailed support should be given at the very least.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
When it's really a case of the impatient vs the patient. That's all this really boils down to in the end.
No.
If in 24 hours you can not AT LEAST get a person soothing you by telling they will look into your matter "sooner or later" (1 min of work tops, or even a properly set up automated response) - than they already failed at the first step. Why? They have unsatisfied costumer. As a salesman you want all costumers to be happy!
There is no such thing as impatient cusoumer. You're just proving my previous observation about some of you, was correct.
This is what this all really boils down to, quoting my previous:
Originally posted by StarI
Hence the thread / title. They should "learn" costumer service asap. Else they can expect a shitstorm on their necks very soon.
And once angry costumers start flooding forums you fans won't be happy either.
And how I see your response to my quote above?
Since you didn't have anything tangible to add, you crutched on the one word that is not directly relevant to the title and derailed thread with the help of some other affected beez storming in after.
But just to make it fair. You are right to an extent. People are patient/imaptient. It's just that customers aren't.
First he didn't give them 24 hours, he gave them 15 if memory serves. It's customary when it comes to E-mailed support to allow at least 24 hours for a response, that time can fluctuate extensively during opening of services, a period seeing mass problems, and of course not to mention testing of those services.
What is there to say to that? Of course they need to do better, but before we can say they're not doing okay, the normal amount of time for CS emailed support should be given at the very least.
just to reinforce that.. most companies especially in the gaming industry tell you to wait between 24 to 48 hours as there is usually a backlog
OP, you want bad customer support? Try Gameforge. It took them 2 weeks to identify my problem. I did not get any confirmation on my ticket not my second ticket either. Both tickets were closed without them answering and the one I reopened got closed again with a standard bullshit reply. So after 2 weeks of non support I finally got an answer that my account didn't exist. The fact that the game did recognize my account didn't seem to matter, it just didn't let me log in.
Somehow they had unmigrated my Aion account which I had migrated on the first day it was possible and had been in Beta with it.
people who are telling the OP to suck it up are hypocrites plain and simple. as much as i love arenanet, all these login/password problems are absolutely not OK. if you were waiting for 4 yrs to play this game and then were suddenly not able to play it because of a login problem of all things, of course you would be pissed. if you are asking customers to pay for your game up front even before you set a release date, at the very least make sure they can at least get past the login screen. Yes, its a beta and yes there will be bugs, but the truth the matter is that when they made their game public and removed their NDA, they better have a product that is at least somewhat polished and playable, or else they will get terrible press and gw2 will fail even before it gets out of the warehouse.
in my opinion.. and mind that i stated my opinion, this is whats currently wrong and where the pressure comes from, posts like this... the self entitlement is strong in this one, i did have login issues... i didnt nerdrage my pc into a wall, i approached it calmly and took my own steps to resolve it, i didnt google anything, i didnt contact anyone.... i used logic and troubleshot my own problem. I'm no hypocrite, i'm reasonable and logical, i've been waiting just as long as the next guy and for all i knew i was going to miss the beta if i couldnt get it working and i miss tyria, i know what im missing and it's good...
web server issues do not reflect on the state of the game at all and should nor should anyone base a viable opinion of the game off a beta test because it's exactly that and arena net puts in a lot of work between betas having an old version of the client before upgrading and being able to see how many patches they roll out some days.
the fact of the matter is, solutions have been offered and i'm pretty sure the OP has retreated with his tail between his legs realising that his outrage was unfounded and if he did a slight bit of research instead of spewing out that arena net is the worst company in the world.. nay if he even bothered some basic trouble shooting steps he probably would have figured it out like he did, pretty sure if he can work out how to play an MMO he can work out how todo some basic troubleshooting...
ALSO this uhh this egotistical, entitled attitude serves no real purpose.. it doesnt help anyone, it doesnt get results. It just pisses off the patient and logical posters because you decided to rant an opinion which is unjust and overly subjective.
Well said +1
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
people who are telling the OP to suck it up are hypocrites plain and simple. as much as i love arenanet, all these login/password problems are absolutely not OK. if you were waiting for 4 yrs to play this game and then were suddenly not able to play it because of a login problem of all things, of course you would be pissed. if you are asking customers to pay for your game up front even before you set a release date, at the very least make sure they can at least get past the login screen. Yes, its a beta and yes there will be bugs, but the truth the matter is that when they made their game public and removed their NDA, they better have a product that is at least somewhat polished and playable, or else they will get terrible press and gw2 will fail even before it gets out of the warehouse.
in my opinion.. and mind that i stated my opinion, this is whats currently wrong and where the pressure comes from, posts like this... the self entitlement is strong in this one, i did have login issues... i didnt nerdrage my pc into a wall, i approached it calmly and took my own steps to resolve it, i didnt google anything, i didnt contact anyone.... i used logic and troubleshot my own problem. I'm no hypocrite, i'm reasonable and logical, i've been waiting just as long as the next guy and for all i knew i was going to miss the beta if i couldnt get it working and i miss tyria, i know what im missing and it's good...
web server issues do not reflect on the state of the game at all and should nor should anyone base a viable opinion of the game off a beta test because it's exactly that and arena net puts in a lot of work between betas having an old version of the client before upgrading and being able to see how many patches they roll out some days.
the fact of the matter is, solutions have been offered and i'm pretty sure the OP has retreated with his tail between his legs realising that his outrage was unfounded and if he did a slight bit of research instead of spewing out that arena net is the worst company in the world.. nay if he even bothered some basic trouble shooting steps he probably would have figured it out like he did, pretty sure if he can work out how to play an MMO he can work out how todo some basic troubleshooting...
ALSO this uhh this egotistical, entitled attitude serves no real purpose.. it doesnt help anyone, it doesnt get results. It just pisses off the patient and logical posters because you decided to rant an opinion which is unjust and overly subjective.
Well said +1
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
Wrong. According to him, and a lot of people, it's unreasonable not to show a bit of nuance in one's judgement before taking the decision to contact the BBB. Please read the thread, we've already explained that , how, and why, 10 times at least.
Nuance, people, nuance ... (and perspective)
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
Everyone's opinion has been pretty much thoroughly explained at this point.
The key factor here is the amount of time given, you speak as if you know the OP still has an issue, with no word from him we don't know that. For all we know his problem solver could have arrived while he was writing that post.
Of course companies have an obligation to support those who need it in regard to their product. At the same time customers could put patience to good use in situations like this and at least understand SOP. Not to mention acknowledge and understand the state of the product and service at this time.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
people who are telling the OP to suck it up are hypocrites plain and simple. as much as i love arenanet, all these login/password problems are absolutely not OK. if you were waiting for 4 yrs to play this game and then were suddenly not able to play it because of a login problem of all things, of course you would be pissed. if you are asking customers to pay for your game up front even before you set a release date, at the very least make sure they can at least get past the login screen. Yes, its a beta and yes there will be bugs, but the truth the matter is that when they made their game public and removed their NDA, they better have a product that is at least somewhat polished and playable, or else they will get terrible press and gw2 will fail even before it gets out of the warehouse.
in my opinion.. and mind that i stated my opinion, this is whats currently wrong and where the pressure comes from, posts like this... the self entitlement is strong in this one, i did have login issues... i didnt nerdrage my pc into a wall, i approached it calmly and took my own steps to resolve it, i didnt google anything, i didnt contact anyone.... i used logic and troubleshot my own problem. I'm no hypocrite, i'm reasonable and logical, i've been waiting just as long as the next guy and for all i knew i was going to miss the beta if i couldnt get it working and i miss tyria, i know what im missing and it's good...
web server issues do not reflect on the state of the game at all and should nor should anyone base a viable opinion of the game off a beta test because it's exactly that and arena net puts in a lot of work between betas having an old version of the client before upgrading and being able to see how many patches they roll out some days.
the fact of the matter is, solutions have been offered and i'm pretty sure the OP has retreated with his tail between his legs realising that his outrage was unfounded and if he did a slight bit of research instead of spewing out that arena net is the worst company in the world.. nay if he even bothered some basic trouble shooting steps he probably would have figured it out like he did, pretty sure if he can work out how to play an MMO he can work out how todo some basic troubleshooting...
ALSO this uhh this egotistical, entitled attitude serves no real purpose.. it doesnt help anyone, it doesnt get results. It just pisses off the patient and logical posters because you decided to rant an opinion which is unjust and overly subjective.
Well said +1
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
So, according to you. It's OK to phrase the question in a manner that would make his opinion seem unreasonable and yours not? A setup is still a setup.
people who are telling the OP to suck it up are hypocrites plain and simple. as much as i love arenanet, all these login/password problems are absolutely not OK. if you were waiting for 4 yrs to play this game and then were suddenly not able to play it because of a login problem of all things, of course you would be pissed. if you are asking customers to pay for your game up front even before you set a release date, at the very least make sure they can at least get past the login screen. Yes, its a beta and yes there will be bugs, but the truth the matter is that when they made their game public and removed their NDA, they better have a product that is at least somewhat polished and playable, or else they will get terrible press and gw2 will fail even before it gets out of the warehouse.
in my opinion.. and mind that i stated my opinion, this is whats currently wrong and where the pressure comes from, posts like this... the self entitlement is strong in this one, i did have login issues... i didnt nerdrage my pc into a wall, i approached it calmly and took my own steps to resolve it, i didnt google anything, i didnt contact anyone.... i used logic and troubleshot my own problem. I'm no hypocrite, i'm reasonable and logical, i've been waiting just as long as the next guy and for all i knew i was going to miss the beta if i couldnt get it working and i miss tyria, i know what im missing and it's good...
web server issues do not reflect on the state of the game at all and should nor should anyone base a viable opinion of the game off a beta test because it's exactly that and arena net puts in a lot of work between betas having an old version of the client before upgrading and being able to see how many patches they roll out some days.
the fact of the matter is, solutions have been offered and i'm pretty sure the OP has retreated with his tail between his legs realising that his outrage was unfounded and if he did a slight bit of research instead of spewing out that arena net is the worst company in the world.. nay if he even bothered some basic trouble shooting steps he probably would have figured it out like he did, pretty sure if he can work out how to play an MMO he can work out how todo some basic troubleshooting...
ALSO this uhh this egotistical, entitled attitude serves no real purpose.. it doesnt help anyone, it doesnt get results. It just pisses off the patient and logical posters because you decided to rant an opinion which is unjust and overly subjective.
Well said +1
i'm just sick of it man, call me a fanboi i dont care anymore, this generation of self entitled brats who clearly have no real world experience is disgusting and they are the future... well shit, i feel bad for my son that he is going to have these people leading countries...
i want it and i want it now and if it's not working and 100% perfect to my unreasonable standards then i'm gonna flame the hell out of everyone till i get my own way... it's so rediculous and sickening
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
also according to me, it's unreasonable to get up in arms about a product that is currently in testing, which includes the game and online services without a small amount of prior rationale...
also in regards to my argument, it isnt arena net's support team.. it's NCSoft you should be pissed off at, they're the ones handling it at this point in time aaaaaaand general support rules usually state that you give the people 24 to 48 hours, regardless of a canned reply from probably an automatic service that could potentially link you responses generated on your topic listed (i know they do this i have my own here) aaaaaand beta hasnt started yet, he aint missing anything there is still day and 10 hours to go or so, after beta starts.. sure rage hard until then try and keep a level head
OP, you want bad customer support? Try Gameforge. It took them 2 weeks to identify my problem. I did not get any confirmation on my ticket not my second ticket either. Both tickets were closed without them answering and the one I reopened got closed again with a standard bullshit reply. So after 2 weeks of non support I finally got an answer that my account didn't exist. The fact that the game did recognize my account didn't seem to matter, it just didn't let me log in.
Somehow they had unmigrated my Aion account which I had migrated on the first day it was possible and had been in Beta with it.
That's bad support.
Definitely. But comparising and making standards by looking at worse companies is not the way to go.
I'm not going to disclose any rl info (before someone asks for it) but in my company if we wait 24 hours (or 15) we loose a customer. The only thing why game companies "can afford" longer response times is due to gamers alone and somewhat skewed mentality many possess. Mmorpg.com quite nicely shows a selection of finest specimen.
If you "bump" your ticket, by adding more info, it just resets it in the queue and it takes longer for someone to answer you. I'm going to make a wild guess that the troubleshooting mini-FAQ is automatic and every time he updated the ticket to say he couldn't get it to work, it just spit out the mini-FAQ again and sent his ticket back down the queue.
Now, obviously, that set up doesn't make much sense and hopefully they will change it, but it is still beta and one of the things they need to iron out is Customer Support.
The OP has yet to post a follow up. There's a good shot, given what he described, that he may have linked his GW1 account and that has caused the issue. I wonder if that, or something similar, presents a simple solution, if he will come here and admit it.
I've had support for other games take as long as a week. Usually I have figured the issue out in the mean time by asking other players or via google. I've never even thought about making a stink and calling the BBB after a week, so I can't even fathom doing so after one day!
OP, you want bad customer support? Try Gameforge. It took them 2 weeks to identify my problem. I did not get any confirmation on my ticket not my second ticket either. Both tickets were closed without them answering and the one I reopened got closed again with a standard bullshit reply. So after 2 weeks of non support I finally got an answer that my account didn't exist. The fact that the game did recognize my account didn't seem to matter, it just didn't let me log in.
Somehow they had unmigrated my Aion account which I had migrated on the first day it was possible and had been in Beta with it.
That's bad support.
Definitely. But comparising and making standards by looking at worse companies is not the way to go.
I'm not going to disclose any rl info (before someone asks for it) but in my company if we wait 24 hours (or 15) we loose a customer. The only thing why game companies "can afford" longer response times is due to gamers alone and somewhat skewed mentality many possess. Mmorpg.com quite nicely shows a selection of finest specimen.
reasonable and mature mentality that the problem will get solved in the quickest possible and a timely manner?
Now, maybe I'm missing the obvious, but are people still complaining over something the OP obviously doesn't care about anymore? Some of these posts almost look like people are trying to argue for / against a person who isn't even following the thread anymore.
I'm willing to bet he either:
a) already solved his problem
or
b) got the auto-reply you get from their CS stating they will look into it. It usually emails you within 10-15mins of creating a support ticket.
Definitely. But comparising and making standards by looking at worse companies is not the way to go.
I'm not going to disclose any rl info (before someone asks for it) but in my company if we wait 24 hours (or 15) we loose a customer. The only thing why game companies "can afford" longer response times is due to gamers alone and somewhat skewed mentality many possess. Mmorpg.com quite nicely shows a selection of finest specimen.
Yeah go on, encourage people to be more jerks than they are used to be
This is exactly this call for self-entitlement, which was generated by medias and ads during 90's-00's to attract more audience by making them believe they are special snowflakes, that killed any sense of respect towards each other in the current state of society.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
Everyone's opinion has been pretty much thoroughly explained at this point.
The key factor here is the amount of time given, you speak as if you know the OP still has an issue, with no word from him we don't know that. For all we know his problem solver could have arrived while he was writing that post.
Of course companies have an obligation to support those who need it in regard to their product. At the same time customers could put patience to good use in situations like this and at least understand SOP. Not to mention acknowledge and understand the state of the product and service at this time.
Whether or not he has an issue is only one of several aspects. Even if his problem is solved through 3rd party means, it doesn't justify having bad customer service systems in place. One big such is only having live support available during regular business hours for a service used mostly during leisure hours. It is a systematic flaw; they should have live support available for when regular people actually are able to call them.
Furthermore, in the automated letters, they should clearly write an estimation of how much time the customer can expect waiting until they receive a proper non-automated response.
The customer service that was portrayed in the opening post, has clear flaws and the topic starter has every right to feel dissastisfied with the service he has received.
Comments
HAHAHAA! I stopped reading right there.
Yeah, and it all started with this mantra : "I'm doing it because I can" ...
Or how to convince oneself that 50 years of honor valors building wasn't worth the crap after all. Critical thinking is really dead I guess.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
It's not fanboish in the least bit. It's a different standard is all, one I totally agree with, if anyone needs to read my sig it's folks like you were replying to. You gain nothing by getting angry over issues like this, it won't change anything, all it does is put you and those you encounter in a bad mood, and for what? A resolvable issue.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
indeed even the slightest bit of rationality needs to be had when on the interwebs.. not this.. other attitude people seem to have.. i just dont get it, these people are going to have a very hard time in the real world, when throwing a tantrum wont get you what you want and probably end up getting you fired from the job you secure
Exactly
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Initially when I downloaded the game it was on my C: drive. I moved my game folder to m F: but the shortcut on my desktop was from the original location on the C: drive. I created a new shortcut from the new folder on my F: drive problem was fixed.
AMD Phenum II x4 3.6Ghz 975 black edition
8 gig Ram
Nvidia GeForce GTX 760
Oh man. This thread is pure gold. I actually laughed.
The overdose of entitlement in the OP and the posters subsequent posts is at truly hilarious levels.
Good game OP. Well played.
MMO's played: Ragnarok Online (For years), WoW (for a few weeks only), Guild Wars, Lineage 2, Eve, Allods, Shattered Galaxy, 9 Dragons, City of Heroes, City of Villains, Star Trek Online (Got someone ELSE to pay for it), Champions Online (Someone else paid), Dofus, Dragonica, LOTRO, DDO and more... A LOT more. I've played good AND bad. The bad didn't last long. :P
No.
If in 24 hours you can not AT LEAST get a person soothing you by telling they will look into your matter "sooner or later" (1 min of work tops, or even a properly set up automated response) - than they already failed at the first step. Why? They have unsatisfied customer. As a salesman you want all costumers to be happy!
There is no such thing as impatient cusoumer. You're just proving my previous observation about some of you, was correct.
This is what this all really boils down to, quoting my previous:
And how I see your response to my quote above?
Since you didn't have anything tangible to add, you crutched on the one word that is not directly relevant to the title and derailed thread with the help of some other affected beez storming in after.
But just to make it fair. You are right to an extent. People are patient/imaptient. It's just that customers aren't.
First he didn't give them 24 hours, he gave them 15 if memory serves. It's customary when it comes to E-mailed support to allow at least 24 hours for a response, that time can fluctuate extensively during opening of services, a period seeing mass problems, and of course not to mention testing of those services.
@point two
What is there to say to that? Of course they need to do better, but before we can say they're not doing okay, the normal amount of time for CS emailed support should be given at the very least.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
just to reinforce that.. most companies especially in the gaming industry tell you to wait between 24 to 48 hours as there is usually a backlog
OP, you want bad customer support? Try Gameforge. It took them 2 weeks to identify my problem. I did not get any confirmation on my ticket not my second ticket either. Both tickets were closed without them answering and the one I reopened got closed again with a standard bullshit reply. So after 2 weeks of non support I finally got an answer that my account didn't exist. The fact that the game did recognize my account didn't seem to matter, it just didn't let me log in.
Somehow they had unmigrated my Aion account which I had migrated on the first day it was possible and had been in Beta with it.
That's bad support.
So, according to you, it is unreasonable to expect a company to provide adequate costumer service after purchasing their product? A prepurchase is still a purchase.
Wrong. According to him, and a lot of people, it's unreasonable not to show a bit of nuance in one's judgement before taking the decision to contact the BBB. Please read the thread, we've already explained that , how, and why, 10 times at least.
Nuance, people, nuance ... (and perspective)
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
Everyone's opinion has been pretty much thoroughly explained at this point.
The key factor here is the amount of time given, you speak as if you know the OP still has an issue, with no word from him we don't know that. For all we know his problem solver could have arrived while he was writing that post.
Of course companies have an obligation to support those who need it in regard to their product. At the same time customers could put patience to good use in situations like this and at least understand SOP. Not to mention acknowledge and understand the state of the product and service at this time.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
So, according to you. It's OK to phrase the question in a manner that would make his opinion seem unreasonable and yours not? A setup is still a setup.
also according to me, it's unreasonable to get up in arms about a product that is currently in testing, which includes the game and online services without a small amount of prior rationale...
Best customer service I ever had 'cos.... I never had to use customer service! BAHAHAHAHAHAHAHAHAHAA
!!!!!!!
This is not a game.
also in regards to my argument, it isnt arena net's support team.. it's NCSoft you should be pissed off at, they're the ones handling it at this point in time aaaaaaand general support rules usually state that you give the people 24 to 48 hours, regardless of a canned reply from probably an automatic service that could potentially link you responses generated on your topic listed (i know they do this i have my own here) aaaaaand beta hasnt started yet, he aint missing anything there is still day and 10 hours to go or so, after beta starts.. sure rage hard until then try and keep a level head
Definitely. But comparising and making standards by looking at worse companies is not the way to go.
I'm not going to disclose any rl info (before someone asks for it) but in my company if we wait 24 hours (or 15) we loose a customer. The only thing why game companies "can afford" longer response times is due to gamers alone and somewhat skewed mentality many possess. Mmorpg.com quite nicely shows a selection of finest specimen.
This is beta
Anything bad can happen. Because beta means, the game is not ready yet. This includes everything related to the game, customer support, etc.
It may even happen, that when everybody wants to login this weekend, the servers crash. And nobody is able to play beta for hours.
It is beta. You do not pay for beta. You prepurchase the game with certain bonuses. One bonus is to participate in the beta.
Beta is for testing and not for playing.
If you cannot accept reality, just wait till release next time.
Advertising has us chasing cars and clothes, working jobs we hate so we can buy shit we don't need.
If you "bump" your ticket, by adding more info, it just resets it in the queue and it takes longer for someone to answer you. I'm going to make a wild guess that the troubleshooting mini-FAQ is automatic and every time he updated the ticket to say he couldn't get it to work, it just spit out the mini-FAQ again and sent his ticket back down the queue.
Now, obviously, that set up doesn't make much sense and hopefully they will change it, but it is still beta and one of the things they need to iron out is Customer Support.
The OP has yet to post a follow up. There's a good shot, given what he described, that he may have linked his GW1 account and that has caused the issue. I wonder if that, or something similar, presents a simple solution, if he will come here and admit it.
I've had support for other games take as long as a week. Usually I have figured the issue out in the mean time by asking other players or via google. I've never even thought about making a stink and calling the BBB after a week, so I can't even fathom doing so after one day!
Want to know more about GW2 and why there is so much buzz? Start here: Guild Wars 2 Mass Info for the Uninitiated
reasonable and mature mentality that the problem will get solved in the quickest possible and a timely manner?
see what i did there?
Now, maybe I'm missing the obvious, but are people still complaining over something the OP obviously doesn't care about anymore? Some of these posts almost look like people are trying to argue for / against a person who isn't even following the thread anymore.
I'm willing to bet he either:
a) already solved his problem
or
b) got the auto-reply you get from their CS stating they will look into it. It usually emails you within 10-15mins of creating a support ticket.
Yeah go on, encourage people to be more jerks than they are used to be
This is exactly this call for self-entitlement, which was generated by medias and ads during 90's-00's to attract more audience by making them believe they are special snowflakes, that killed any sense of respect towards each other in the current state of society.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
Whether or not he has an issue is only one of several aspects. Even if his problem is solved through 3rd party means, it doesn't justify having bad customer service systems in place. One big such is only having live support available during regular business hours for a service used mostly during leisure hours. It is a systematic flaw; they should have live support available for when regular people actually are able to call them.
Furthermore, in the automated letters, they should clearly write an estimation of how much time the customer can expect waiting until they receive a proper non-automated response.
The customer service that was portrayed in the opening post, has clear flaws and the topic starter has every right to feel dissastisfied with the service he has received.