Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
Proper communication with costumers who have major problems (not being able to use product you paid for is a major problem) should always be on top of priority for any salesman who wants to build good reputation for his company.
Pre-paid for, PRE. The service is not even available yet, only in limited testing. I'm sorry these are the risks you take if you want to be an early adopter. Right now the priority is making a working product, not pleasing impatient fans.
Hence the thread / title. They should "learn" costumer service asap. Else they can expect a shitstorm on their necks very soon.
And once angry costumers start flooding forums you fans won't be happy either.
i doubt many would consider me a fan around here.
If you say something positive, you're a fanboi. If you say something negative, you're a troll.
Apparently there is no middle ground on MMORPG.com or the internet, for that matter.
amen brother, seems like a voice of reason just isnt enough these days, no matter how logically or unbiased you try to make your argument, you get put into a category... i'm admit i'm incredibly biased towards this game and i have my own reasons which shall not be discussed why.. but needless to say, i also see some bad points i dont like about it... i must be a fanboi troll...
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
he paid to get in the beta i agree.. sadly this just happens to be what the beta looks like for him.
the promise of the beta isn't a fully functioning game. they made no guarantee of service beyond what he is experiencing anywhere that i saw.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
Problem is he hasn't even given them 24 hours, when anyone at this point should know the many web related problems they've been having.
Has the old adage Rome wasn't built in a day been lost over time?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
how am i being a scumbag, i offered an explanation of what could be happening and a possibly solution to the product and have laid out reason for why customer support might not be the best at the moment.. i'm trying to be reasonable and logical not hating on him or telling him he is invalid, he is completely valid and just in wanting to play the game.. so i offered the steps i followed to get my account working, yes it's a little bit of a mess around, yes it shouldnt be this hard... but things are hectic at the moment with the imminent release of the largest scale beta weekend so far and i'm sure they want to make the experience enjoyable for everyone and are trying there best todo so
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
I actually agree with this. As soon as they started charging people, they needed to have the infrastructure in place to provide customer service. I'm honestly surprised about the fact that their account page barely works and it's been 2 weeks since pre-purchases started.
ANet really needs to get their stuff together with this, as it can really bite them in the ass, regardless of how good or bad the game is.
Edit: oh and OP, try waiting a bit longer next time. A 24 hour wait for account/technical support through email is normal.
Problem is he hasn't even given them 24 hours, when anyone at this point should know the many web related problems they've been having.
Has the old addage Rome wasn't built in a day been lost over time?
Now this I totally agree with. OP you may have to wait for a day or two and you should give it that. That is indeed common. If they help you then great. If not, and you miss beta, then Id raise a fuss.
Problem is he hasn't even given them 24 hours, when anyone at this point should know the many web related problems they've been having.
Has the old addage Rome wasn't built in a day been lost over time?
Now this I totally agree with. OP you may have to wait for a day or two and you should give it that. That is indeed common. If they help you then great. If not, and you miss beta, then Id raise a fuss.
ANd I totally agree with that.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
in all seriousness, i honestly believe if he tries the steps i outlined he should be able to get his account up and runnin assuming he linked it to a guild wars 1 account, the fact i havent seen him reply since either tells me he got it working and didnt say thanks... or he raged his monitor out the window... or possibly there was no substance behind his claim and we all got trolled bigtime :P
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
unfortunately this is also true, people expect everything it really is the "self entitled generation" personally i blame hipsters, but thats my own beef :P the sad truth is, no matter what the company does someone is always going to complain or have issues it'll never be perfect, yes they probably should have at least sent out emails outlining that the account system was broken and you need to use your @ncsoft account username, but at the end of the day, the account / forum software are in just as much beta testing as the game...
so i'm not ready to camp outside arenanet offices with pitchforks and torches, just yet!
I had the same problem as the OP - What resolved it for me is what some others have mentioned :
I had to use my Guildwards 1 account, with the @ncsoft ; -- this allowed me to login to the beta forum as well as get the message that my account was ready when attempting to login to the client.
What's misleading is it emails you a username when you register your key, they tell you it will be used in the game and on the forums, I think I even read at some point that it stated your Guildwars 2 account is "seperate" from Guildwars 1, to further add to the confusion.
Reading some other posts helped me figure out my issue, thanks others!
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
No Im sure you wont bother explaining anything. Sarcastic comment, then insult his intelligence. Meanwhile you have nothing to explain at all. NICE ONE!
Good job man. See? I can be sarcastic too! Isnt that easier than actually explaining yourself! Because the later actually takes a thought process.
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
Thanks for promising us that the BBB will take it seriously. I'll sleep better tonight.
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
No Im sure you wont bother explaining anything. Sarcastic comment, then insult his intelligence. Meanwhile you have nothing to explain at all. NICE ONE!
Good job man. See? I can be sarcastic too! Isnt that easier than actually explaining yourself! Because the later actually takes a thought process.
Oh I wasn't being sarcastic, so I guess you've made a huge error in your judgement. Likewise, before you say someone is insulting anothers intelligence you should understand what exact that involes. Again, you missed the mark.
Reporting them to the BBB when the product is still in testing and has no release in sight at present? They probably aren't even staffed up yet in terms of support.
That's no excuse really. The moment they allow people to either purchase or prepurchase, is the moment they should have their costumer support ready.
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
No Im sure you wont bother explaining anything. Sarcastic comment, then insult his intelligence. Meanwhile you have nothing to explain at all. NICE ONE!
Good job man. See? I can be sarcastic too! Isnt that easier than actually explaining yourself! Because the later actually takes a thought process.
Oh I wasn't being sarcastic, so I guess you've made a huge error in your judgement. Likewise, before you say someone is insulting anothers intelligence you should understand what exact that involes. Again, you missed the mark.
What else do you have for us tonight?
Are you going to actually say anything involving the actual issue and contributing to the thread? At all? See what you are doing is called trolling. You are trolling. Whether you meant to or not. As displayed above.
Now if you disagree with someone, give proper reasons. Like a person with intellect would actually do. I have no idea if you have any or not but currently you dont seem to be using it. Your smart *** mode is activated and its not helping jack.
Now go sleep well as you said you would, or contribute SOMETHING other than snide remarks at.....let me remind you....your fellow community of GW2 fans.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
Now I don't know if you will read this "scumbag response", but anyway :
Are you sure you're not the one who have to wake up ? Do you really think the BBB has so few serious cases to treat that their priority has to be a login for a game not to work in 24h ? Are you really 30 year old ? Because calling people to join a national customer protection service for your 24h impatience is not what I call a mature stance.
Did you ever think about the fact that ANet is being overwhelmed by emails because it is a known web bug ? If you had, you will have realized that the problem could be either answered today, or even resolved, and that bombing BBB for this will make them lose some precious time on other more serious cases. You know, like feeling responsible for your acts, yadda yadda.
I'm sorry, but calling the BBB instead of just googling "GW2 login bug" and taking 2 minutes to search, it's a childish, entitled, unnecessary behaviour. You know what ? I had this login bug too. But I searched in this very forum you're posting to and on gw2guru, and found the solution. And the play button of my GW2 client is ready since yesterday evening.
Sure, if everybody acts like you and chose the ANet email bombing solution instead of googling, they will have a hard time to answer them all. For common sense's sake, just THINK, people, before you go up in arm.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
Comments
We shall see
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
This is correct. Beta means nothing once they are receiving the full price of the game.
Now Im a huge GW2 fan. Take that in mind.
But all you saying, " Its beta. BBB? Laughable! " . No see, he's already bought it and needs customer service to resolve his issue. Period. He's PAID. They're selling a product. Right now. The promise of that money is among other things you'll get into Beta. Thats the payment promise.
So either they help him sort out his issue and he gets into Beta, or he doesnt in which case service was not provided. Now if they had sold nothing and no money was taken, thats no cause for alarm. However if they are taking money, they need to address the issues he is having now.
Customer service is reserved for customers. The OP is one. Period. BBB report will be taken seriously. I promise you that.
Again I love what Ive seen of GW2 and Im just stoked to play it some day, but his issue is valid. Ive not even bought the game and am not beta eligable. Do you guys want to rag on me now? This man has supported GW2. Be nice to him. Dont be scum bags. Wake up.
It sure can seem that way. lol.
As a digression I hope the op gets his stuff worked out.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
amen brother, seems like a voice of reason just isnt enough these days, no matter how logically or unbiased you try to make your argument, you get put into a category... i'm admit i'm incredibly biased towards this game and i have my own reasons which shall not be discussed why.. but needless to say, i also see some bad points i dont like about it... i must be a fanboi troll...
he paid to get in the beta i agree.. sadly this just happens to be what the beta looks like for him.
the promise of the beta isn't a fully functioning game. they made no guarantee of service beyond what he is experiencing anywhere that i saw.
Problem is he hasn't even given them 24 hours, when anyone at this point should know the many web related problems they've been having.
Has the old adage Rome wasn't built in a day been lost over time?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
how am i being a scumbag, i offered an explanation of what could be happening and a possibly solution to the product and have laid out reason for why customer support might not be the best at the moment.. i'm trying to be reasonable and logical not hating on him or telling him he is invalid, he is completely valid and just in wanting to play the game.. so i offered the steps i followed to get my account working, yes it's a little bit of a mess around, yes it shouldnt be this hard... but things are hectic at the moment with the imminent release of the largest scale beta weekend so far and i'm sure they want to make the experience enjoyable for everyone and are trying there best todo so
I actually agree with this. As soon as they started charging people, they needed to have the infrastructure in place to provide customer service. I'm honestly surprised about the fact that their account page barely works and it's been 2 weeks since pre-purchases started.
ANet really needs to get their stuff together with this, as it can really bite them in the ass, regardless of how good or bad the game is.
Edit: oh and OP, try waiting a bit longer next time. A 24 hour wait for account/technical support through email is normal.
Somebody's nerd raging hard here ... the BBB ? So Soon on your problem (beta or not) ? LOL
- "Daddyyyyyyyy ! Billy don't want to let me enter his room to play his gamebooooooooy !"
- "Jimmy, Billy hasn't come home yet ..."
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
Now this I totally agree with. OP you may have to wait for a day or two and you should give it that. That is indeed common. If they help you then great. If not, and you miss beta, then Id raise a fuss.
ANd I totally agree with that.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Sure. if you live in a fantasy world as you appear to do. I won't bother explaining it to you as it would fall on deaf ears.
in all seriousness, i honestly believe if he tries the steps i outlined he should be able to get his account up and runnin assuming he linked it to a guild wars 1 account, the fact i havent seen him reply since either tells me he got it working and didnt say thanks... or he raged his monitor out the window... or possibly there was no substance behind his claim and we all got trolled bigtime :P
So you're calling me out a scumbag ? Nice ... As I wrote the exact same thing as you, in substance.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****
unfortunately this is also true, people expect everything it really is the "self entitled generation" personally i blame hipsters, but thats my own beef :P the sad truth is, no matter what the company does someone is always going to complain or have issues it'll never be perfect, yes they probably should have at least sent out emails outlining that the account system was broken and you need to use your @ncsoft account username, but at the end of the day, the account / forum software are in just as much beta testing as the game...
so i'm not ready to camp outside arenanet offices with pitchforks and torches, just yet!
I had the same problem as the OP - What resolved it for me is what some others have mentioned :
I had to use my Guildwards 1 account, with the @ncsoft ; -- this allowed me to login to the beta forum as well as get the message that my account was ready when attempting to login to the client.
What's misleading is it emails you a username when you register your key, they tell you it will be used in the game and on the forums, I think I even read at some point that it stated your Guildwars 2 account is "seperate" from Guildwars 1, to further add to the confusion.
Reading some other posts helped me figure out my issue, thanks others!
Take the Magic: The Gathering 'What Color Are You?' Quiz.
another thing to note is i've had similar issues intermittently during peak times on their website.
my wife has not been able to log in at all during peak hours, but tried again and did at around 3am.
neither of us linked GW1 accounts.
No Im sure you wont bother explaining anything. Sarcastic comment, then insult his intelligence. Meanwhile you have nothing to explain at all. NICE ONE!
Good job man. See? I can be sarcastic too! Isnt that easier than actually explaining yourself! Because the later actually takes a thought process.
Thanks for promising us that the BBB will take it seriously. I'll sleep better tonight.
Good so go do that. Sleep well. Bye bye now.
Oh I wasn't being sarcastic, so I guess you've made a huge error in your judgement. Likewise, before you say someone is insulting anothers intelligence you should understand what exact that involes. Again, you missed the mark.
What else do you have for us tonight?
I feel kind of responsible for where this thread turned, so I want to apologize to the OP. Didn't mean to derail your topic:(.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Distopia, You know the old "Rome wasn't built in a day" get's the blood boiling every time!
Are you going to actually say anything involving the actual issue and contributing to the thread? At all? See what you are doing is called trolling. You are trolling. Whether you meant to or not. As displayed above.
Now if you disagree with someone, give proper reasons. Like a person with intellect would actually do. I have no idea if you have any or not but currently you dont seem to be using it. Your smart *** mode is activated and its not helping jack.
Now go sleep well as you said you would, or contribute SOMETHING other than snide remarks at.....let me remind you....your fellow community of GW2 fans.
Now I don't know if you will read this "scumbag response", but anyway :
Are you sure you're not the one who have to wake up ? Do you really think the BBB has so few serious cases to treat that their priority has to be a login for a game not to work in 24h ? Are you really 30 year old ? Because calling people to join a national customer protection service for your 24h impatience is not what I call a mature stance.
Did you ever think about the fact that ANet is being overwhelmed by emails because it is a known web bug ? If you had, you will have realized that the problem could be either answered today, or even resolved, and that bombing BBB for this will make them lose some precious time on other more serious cases. You know, like feeling responsible for your acts, yadda yadda.
I'm sorry, but calling the BBB instead of just googling "GW2 login bug" and taking 2 minutes to search, it's a childish, entitled, unnecessary behaviour. You know what ? I had this login bug too. But I searched in this very forum you're posting to and on gw2guru, and found the solution. And the play button of my GW2 client is ready since yesterday evening.
Sure, if everybody acts like you and chose the ANet email bombing solution instead of googling, they will have a hard time to answer them all. For common sense's sake, just THINK, people, before you go up in arm.
***** Before hitting that reply button, please READ the WHOLE thread you're about to post in *****