you joking... it was effecting me and i did handle it calmly and fixed it myself
Congrats. Want a cookie? Did I say mbrodie somewhere in that post? There's a reason I refer to it being most and not all when I post about the matter.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
BETA is about reporting bugs, not getting a response to every bug you encounter.
Would I be upset if I was experiencing this bug? Yes.
I agree with you. Its a Beta and there are supposed to be bugs, that you can take for granted.
But son, the problem here is that, they CHARGED you for this beta and to some people they arent living up to the promise they made for granting you Beta Access for preordering. This goes for nearly any game out there, ie. as long as you dont fuck with a customer's money you can get away with pull any amount of BS over their eyes, but once its a matter of money then that is when shit hits the fan.
Like others have pointed out, I seriously dont get this attitude of, "Its cool as long as its not me" that some GW2 fans are demonstrating. And trust me, you wouldnt have been just upset, you would have be be LIVID and RAGING if this game you were waiting on for years, which you even preordered without getting a fixed release date on blind faith alone, and defended the game from any and all "haters" everywhere dint let you play during a small window of timed access for which you canceled prior commitments (for the weekend). Some fans are just annoying base hypocrits, hopefully its only the vocal lot on mmorpg.com and not most of the ingame population, that would seriously hamper my enjoyment of GW2 regardless of however good the game might be. OP & all others with this problem, I hope you get it fixed and get some game time when it happens, if not then chargeback for GW2 and wait until they have fixed your problem or until the game releases. Vote with your wallet and dont award MMO douchebaggery.
wrong.. i spent $200 on collectors edition.. got login errors, kept a calm head, fixed it myself problem solved. i understand for others it appears this may not be possible, but i had enough faith to pay $200 upfront i'd have the faith that anet would have a fix and as another user posted, they have released a fix on the facebook page... so yeah
["I contact the BBB and tell my problem to them... I am not waiting for a response from them. I figure from 12pm-3:20am (over 15hr) and 8 emails I should have gotten one responce from a person that was not a copy and paste answer.. "]
15 hours, most of which are late night, and you're upset?
Okay. Since you didn't ask for help in the OP I assume that you don't want help from us (which is ok, we can't help much.. can just make suggestions). You just posted to let us know that ANet has bad customer service because you haven't gotten personal attention in over 15 hours of waiting.
I find this perfectly acceptable. Thank you for that information. I'll keep it in mind.
Well no matter what the OP "shouldn't" respond now because he is at work. He claims he can't use the live chat feature from NCSoft because it is only available during his work hours which is 12:00 CDT to 5:00 CDT so hopefully the thread will fade into the archives! I hope he does get the issue resolved and appreciates the help some people here did offer him.
Im at work and can respond between calls, I got my wife to do the live chat support and they told her to try resetting the password and make sure we are using the right syntax when typing out the user name. Told them what we tried and they said they could do nothing more but update my ticket saying I am still not able to log in. (same thing I replied many times) So I am expecting a reply in the next 2-3 hours saying again to try resetting my password and what syntax to use when typing out my username. This is turning into a giant round about.
you joking... it was effecting me and i did handle it calmly and fixed it myself
Congrats. Want a cookie? Did I say mbrodie somewhere in that post? There's a reason I refer to it being most and not all when I post about the matter.
yeah but thats the point chief you keep circling around calling us hypocrites, telling us we're wrong, telling us if it happened to us we'd be over reacting.. no most of us wouldnt, most of us have realistic expectations and most of us are smart enough to figure out own shit out or at least look at the social media outlets arena net has been bragging about for the past 4 months about how tight knit with the community they are on twitter and facebook etc... it doesnt take a genius to figure out, hey they make a big deal about using facebook and twitter, i'll have a look *has a look* oh look people are getting live responses from anet maybe i should voice my concern here....
no instead we'll rage on forums and contact 3rd party companies to make complaints... dont actual use the tools available to us, overreact first for sure, thats how society should be... next time someone cuts you off.. dont toot your horn, put a bullet in the back of their head first... makes sense to me
Well no matter what the OP "shouldn't" respond now because he is at work. He claims he can't use the live chat feature from NCSoft because it is only available during his work hours which is 12:00 CDT to 5:00 CDT so hopefully the thread will fade into the archives! I hope he does get the issue resolved and appreciates the help some people here did offer him.
Im at work and can respond between calls, I got my wife to do the live chat support and they told her to try resetting the password and make sure we are using the right syntax when typing out the user name. Told them what we tried and they said they could do nothing more but update my ticket saying I am still not able to log in. (same thing I replied many times) So I am expecting a reply in the next 2-3 hours saying again to try resetting my password and what syntax to use when typing out my username. This is turning into a giant round about.
just to be super clear.. you realise your username is your email address correct? not the username they emailed you when you registered?
Well no matter what the OP "shouldn't" respond now because he is at work. He claims he can't use the live chat feature from NCSoft because it is only available during his work hours which is 12:00 CDT to 5:00 CDT so hopefully the thread will fade into the archives! I hope he does get the issue resolved and appreciates the help some people here did offer him.
Im at work and can respond between calls, I got my wife to do the live chat support and they told her to try resetting the password and make sure we are using the right syntax when typing out the user name. Told them what we tried and they said they could do nothing more but update my ticket saying I am still not able to log in. (same thing I replied many times) So I am expecting a reply in the next 2-3 hours saying again to try resetting my password and what syntax to use when typing out my username. This is turning into a giant round about.
Why is this even an issue? The CS department is most likely a handful of people. This is typical and is usually never fully staffed until a week or two before the release and we dont even have a release date yet. If you were to follow the guild wars 2 twitter, they have said they got hammered. They answered my issue in 18 hours. That was pretty good, even though I had figured out what I did wrong by then.
Just to put it in perspective, the customer service for GW, CoH and the others for NCSoft state it could take 48 hours before an answer on there auto email when you submit a ticket.
Its not the endo of the world. Sit back, take a breath."Patience is a virtue".
I wish my issue was one that could be fixed by the posts you made on page 1/2. Regretfully, mine account is not associated with a GW1 account or even the email I used for GW1.
you joking... it was effecting me and i did handle it calmly and fixed it myself
Congrats. Want a cookie? Did I say mbrodie somewhere in that post? There's a reason I refer to it being most and not all when I post about the matter.
yeah but thats the point chief you keep circling around calling us hypocrites, telling us we're wrong, telling us if it happened to us we'd be over reacting.. no most of us wouldnt, most of us have realistic expectations and most of us are smart enough to figure out own shit out or at least look at the social media outlets arena net has been bragging about for the past 4 months about how tight knit with the community they are on twitter and facebook etc... it doesnt take a genius to figure out, hey they make a big deal about using facebook and twitter, i'll have a look *has a look* oh look people are getting live responses from anet maybe i should voice my concern here....
no instead we'll rage on forums and contact 3rd party companies to make complaints... dont actual use the tools available to us, overreact first for sure, thats how society should be... next time someone cuts you off.. dont toot your horn, put a bullet in the back of their head first... makes sense to me
I have not raged once. No caps talk, no swearing. I have tried to use ANet system to get help and have gotten no where. I bought this game on April 10th and I dont even have an account I can log into to see everything is set up. I have followed every process from what was listed on facebook to the copy and paste response I have been getting from NCsoft. I spent many hours reading guru forums looking for answers and asking questions and nothing resolved. Now the live chat took 60 min of our time and just said we cant help you other then to update your current ticket. I could have done that in 2 min online. If no one was able to log into their account and it was coming at a future date then my confermation email or my registration would be enough. But when my username and password I set up at the point of buying the game tells me I dont have an account after everyone is getting a message their account is set up for beta and ready to go for the next BWE leaves me every right to be put out. I see my charge on my CC and nothing to show for it and no action from NCsoft to show they are doing anything about it. NCsoft selling a product without support for it is bad business. Thats what the BBB is for, dealing with bad business and keeping companies in line so I dont need to rage. They do it for me.
Look at the GW2 fanboi's turn on each other hahahahha. WoW 2.0 crowd is the proper name for GW2 fanboi's. This person has a legitimate complaint. He can't play a beta he paid for, and you all turn on him with your "it doesn't affect me so fuck it" attitudes. That's just funny. Maybe you should try to help him? One person posted that they fixed their own problems, but offered no help for those suffering? AHahaha man I love you mmorpg forum warriors. Have fun hiding in a pve open world.
read the bottom of the first page genius.. not only did i post that i fixed my own problems.. on the first and second page i outlined steps i took to resolve the issue... if you're not gonna bother to read the whole thread dont comment out of ignorance
I did the same thing as mbrodie, fixed my issue too. No one was turning on anyone here, you have your negitive people, that are just negitive from birth (everyone else just ignores those ppl) and ppl like the above, who are so threatened by any new game that might steal thunder from their beloved MMO, they look for ways to slam the population.
When I said i had "time", i meant virtual time, i got no RL "time" for you.
you joking... it was effecting me and i did handle it calmly and fixed it myself
Congrats. Want a cookie? Did I say mbrodie somewhere in that post? There's a reason I refer to it being most and not all when I post about the matter.
yeah but thats the point chief you keep circling around calling us hypocrites, telling us we're wrong, telling us if it happened to us we'd be over reacting.. no most of us wouldnt, most of us have realistic expectations and most of us are smart enough to figure out own shit out or at least look at the social media outlets arena net has been bragging about for the past 4 months about how tight knit with the community they are on twitter and facebook etc... it doesnt take a genius to figure out, hey they make a big deal about using facebook and twitter, i'll have a look *has a look* oh look people are getting live responses from anet maybe i should voice my concern here....
no instead we'll rage on forums and contact 3rd party companies to make complaints... dont actual use the tools available to us, overreact first for sure, thats how society should be... next time someone cuts you off.. dont toot your horn, put a bullet in the back of their head first... makes sense to me
I have not raged once. No caps talk, no swearing. I have tried to use ANet system to get help and have gotten no where. I bought this game on April 10th and I dont even have an account I can log into to see everything is set up. I have followed every process from what was listed on facebook to the copy and paste response I have been getting from NCsoft. I spent many hours reading guru forums looking for answers and asking questions and nothing resolved. Now the live chat took 60 min of our time and just said we cant help you other then to update your current ticket. I could have done that in 2 min online. If no one was able to log into their account and it was coming at a future date then my confermation email or my registration would be enough. But when my username and password I set up at the point of buying the game tells me I dont have an account after everyone is getting a message their account is set up for beta and ready to go for the next BWE leaves me every right to be put out. I see my charge on my CC and nothing to show for it and no action from NCsoft to show they are doing anything about it. NCsoft selling a product without support for it is bad business. Thats what the BBB is for, dealing with bad business and keeping companies in line so I dont need to rage. They do it for me.
you're assuming they're doing nothing because you have recieved canned responses... actually give them a chance to look into your issue and get back to you.. there is still 24 hours and 40 minutes till beta, the game isnt over yet.. you havent lost your apparent entitlement... give them a chance and keep checking the social media sites while you wait, honestly... 15 hours isnt the end of the world, they have told you your ticket is escalated and you're saying that they're not doing anything... yes they have they escalated your ticket to a higher level tech support who will probably contact you as soon as he has an answer.. just be patient you havent missed out on anything yet
Look at the GW2 fanboi's turn on each other hahahahha. WoW 2.0 crowd is the proper name for GW2 fanboi's. This person has a legitimate complaint. He can't play a beta he paid for, and you all turn on him with your "it doesn't affect me so fuck it" attitudes. That's just funny. Maybe you should try to help him? One person posted that they fixed their own problems, but offered no help for those suffering? AHahaha man I love you mmorpg forum warriors. Have fun hiding in a pve open world.
read the bottom of the first page genius.. not only did i post that i fixed my own problems.. on the first and second page i outlined steps i took to resolve the issue... if you're not gonna bother to read the whole thread dont comment out of ignorance
I wish my issue was one that could be fixed by the posts you made on page 1/2. Regretfully, mine account is not associated with a GW1 account or even the email I used for GW1.
Thats me as well, question for ya. Did you every do a 14 day trial of GW1? Every person that is in our boat has said yes. Never bought GW1 but did do a 14 day trial.
Look at the GW2 fanboi's turn on each other hahahahha. WoW 2.0 crowd is the proper name for GW2 fanboi's. This person has a legitimate complaint. He can't play a beta he paid for, and you all turn on him with your "it doesn't affect me so fuck it" attitudes. That's just funny. Maybe you should try to help him? One person posted that they fixed their own problems, but offered no help for those suffering? AHahaha man I love you mmorpg forum warriors. Have fun hiding in a pve open world.
read the bottom of the first page genius.. not only did i post that i fixed my own problems.. on the first and second page i outlined steps i took to resolve the issue... if you're not gonna bother to read the whole thread dont comment out of ignorance
I wish my issue was one that could be fixed by the posts you made on page 1/2. Regretfully, mine account is not associated with a GW1 account or even the email I used for GW1.
Thats me as well, question for ya. Did you every do a 14 day trial of GW1? Every person that is in our boat has said yes. Never bought GW1 but did do a 14 day trial.
see it could be a common issue with that, just relax, take a breath and give them a chance to work it out and either post a solution on social media outlets.. or get back to your email, if it effecting a large portion of players they will be working on a fix, that much faith i have in anet
I know the CS is a pain but bear with them, once they get the trivial 'that usually fixes it.. hmm' out of the way they'll pass the case onto someone that can actually do something.
MMO gamers are so.... completely biased with this sense of entitlement.
We don't get to play for free without investing a penny? FAIL
We expect perfection in a game/service for something that isn't finalized yet? FAIL
If they don't get back to ME with MY issue in < 12 hours? FAIL
If they don't drop the NDA and tell us everything about the game? FAIL
Oh how spoiled we've become...
You know, we used to go to the store and buy games just by looking at the box or reading a short article in a magazine (like Nintendo Power - wow I'm getting old)
If the game sucked? Well, oh well that happens. There is always that chance.
People these days are so terrified of taking a risk on ANYTHING and so hyper-critical of any perceived flaw, how is ANY game or ANY developer or ANY service supposed to live up to these unrealistic standards?
Here's a tip - companies are still run by people, products are still made by people, expecting perfection in anything is quite niave.
Do you have a right to complain if you don't like something? SURE. Complain away. Democracy + Capitalism at its finest.
But try and keep some freaking perspective and try and be realistic people.
Started with my order for GW2 for myself and my wife. We both got a confermation email for our pre purchase and registration. 24 hours ago we got our email invite to the beta weekend events (BWE) and without a hickup we logged into the forum with my wifes info. Downloaded the client and when it installed and you log in you get a nice message saying servers are not up but you are set up for beta for the next beta weekend event. I on the other hand can not log into the forums as it says I need a GW2 account to log into the forums. I try resetting my password and that works ok but when I goto log in I get the same message. So i try logging into the client my wife installed and I get an error code. So I send a ticket to GW2 support. Few hours later I get the cut and paste responce on did you try A, B, C. Username context etc. So I go threw the steps again and email support that the same problem is there and again a few hours later I get the same email asking me to do the same thing. Thinking maybe I missed a step and that why they want me to. So I try again.
So again time passes after I have responed again that this did not help and I get the same cut and paste email. I try a few more times and after 8 tries of getting the same email and no reslution to the problem I start hunting for customer service number to call. Only number is for billing problems only. The line tells me to use the live chat or submit a ticket. So I check the live support and its only open on business hours when I and most people work. This this will be little help for most people. So now I have spent money on something i can use or get support for. I have yet to play the game and I kinda wish I had not bought it. Bad customer service is a big turn off for me.
So I contact the BBB and tell my problem to them... I am not waiting for a response from them. I figure from 12pm-3:20am (over 15hr) and 8 emails I should have gotten one responce from a person that was not a copy and paste answer. I should have the option to talk to a live person on the phone with a AAA MMO. Or have life chat outside business hours. In the end this is a huge fail. I know others on Guru forum are having my problem and for others its something else. Where we stand is upset and feeling ignored as the reps dont seem to take the time to care and want to help. If this is the standard of customer service ArenaNet offiers I say I rather SoE and they are the crud you get on your shoe when walking in the park you are not sure what to wipe it off on. This better get fixed before friday at noon.
I think that self absorbed people who feel that they deserve everything instantly and perfect are some of the worst parts of society. These people should NEVER be allowed into a beta because it's exactly what they don't want. As a matter of fact, they shouldn't even be allowed to play a game for the first year of it coming out, if ever.
I think that self absorbed people who feel that they deserve everything instantly and perfect are some of the worst parts of society. These people should NEVER be allowed into a beta because it's exactly what they don't want. As a matter of fact, they shouldn't even be allowed to play a game for the first year of it coming out, if ever.
MMO gamers are so.... completely biased with this sense of entitlement.
We don't get to play for free without investing a penny? FAIL
We expect perfection in a game/service for something that isn't finalized yet? FAIL
If they don't get back to ME with MY issue in < 12 hours? FAIL
If they don't drop the NDA and tell us everything about the game? FAIL
Oh how spoiled we've become...
You know, we used to go to the store and buy games just by looking at the box or reading a short article in a magazine (like Nintendo Power - wow I'm getting old)
If the game sucked? Well, oh well that happens. There is always that chance.
People these days are so terrified of taking a risk on ANYTHING and so hyper-critical of any perceived flaw, how is ANY game or ANY developer or ANY service supposed to live up to these unrealistic standards?
Here's a tip - companies are still run by people, products are still made by people, expecting perfection in anything is quite niave.
Do you have a right to complain if you don't like something? SURE. Complain away. Democracy + Capitalism at its finest.
But try and keep some freaking perspective and try and be realistic people.
You list nothing that has to do with my OP, I dont expect anything on your list. What I do expect with spending my money is customer service. Their CS line you can only leave a message and if it falls under billing they will call you back. They tell you flat out on the message if its anything else they wont call back. Their live chat support is a joke. Cant help you but I will update your tick with my conversation with you saying I cant help you. I have gotten many email replies to my problem only thing is, its the same copy and paste response over and over. Not even a mention of your ticket has been escalated and we will get back to you. Each response has left me feeling like they think they answered my problem by saying the same thing over and over. I am being very realistic. I pay you money I expect to be able to have an intelligent converstaion with your company when something goes worng, by email, chat or phone. Im not getting that. From someone who works in customer service I know this is a fail. Wouldnt goto epic fail but it is a fail.
You list nothing that has to do with my OP, I dont expect anything on your list. What I do expect with spending my money is customer service. Their CS line you can only leave a message and if it falls under billing they will call you back. They tell you flat out on the message if its anything else they wont call back. Their live chat support is a joke. Cant help you but I will update your tick with my conversation with you saying I cant help you. I have gotten many email replies to my problem only thing is, its the same copy and paste response over and over. Not even a mention of your ticket has been escalated and we will get back to you. Each response has left me feeling like they think they answered my problem by saying the same thing over and over. I am being very realistic. I pay you money I expect to be able to have an intelligent converstaion with your company when something goes worng, by email, chat or phone. Im not getting that. From someone who works in customer service I know this is a fail. Wouldnt goto epic fail but it is a fail.
Then your option is clear, get a refund. I don't see why you're beating a dead horse.
The game doesn't even have a release date yet you're all up in arms for 1 beta weekend. It bothers you THAT much?
Refund...only one word and your world is back to normal.
You list nothing that has to do with my OP, I dont expect anything on your list. What I do expect with spending my money is customer service. Their CS line you can only leave a message and if it falls under billing they will call you back. They tell you flat out on the message if its anything else they wont call back. Their live chat support is a joke. Cant help you but I will update your tick with my conversation with you saying I cant help you. I have gotten many email replies to my problem only thing is, its the same copy and paste response over and over. Not even a mention of your ticket has been escalated and we will get back to you. Each response has left me feeling like they think they answered my problem by saying the same thing over and over. I am being very realistic. I pay you money I expect to be able to have an intelligent converstaion with your company when something goes worng, by email, chat or phone. Im not getting that. From someone who works in customer service I know this is a fail. Wouldnt goto epic fail but it is a fail.
You said it exactly. Leave a message, if it is about billing, they will call you back, when they get to you.
Same with e-mail response. When you have maybe 50 (if even that right now) people trying to answer a boat load of support e-mail, it takes time.
Be patient, get over it.
You are not a special and unique snow flake. You are caller # 198,778 either deal with it, or don't buy the game.
I work in IT. Sometimes things break and there is no fix. Sometimes things break and the fix is a new thing and hours/days of downtime until it shows up and/or is configured.
Sometimes, you just can't wish or cry or yell or complain your way to a fix. Sometimes, the fix is to be patient and be mature enough to understand the realities of the situation.
Sometimes, if you keep nagging and e-mailing and calling back, knowing full well nothing can be done, all you are doing is wasting my time and slowing down how soon I'm going to be able to fix it.
yeah but thats the point chief you keep circling around calling us hypocrites, telling us we're wrong, telling us if it happened to us we'd be over reacting.. no most of us wouldnt, most of us have realistic expectations and most of us are smart enough to figure out own shit out or at least look at the social media outlets arena net has been bragging about for the past 4 months about how tight knit with the community they are on twitter and facebook etc... it doesnt take a genius to figure out, hey they make a big deal about using facebook and twitter, i'll have a look *has a look* oh look people are getting live responses from anet maybe i should voice my concern here....
no instead we'll rage on forums and contact 3rd party companies to make complaints... dont actual use the tools available to us, overreact first for sure, thats how society should be... next time someone cuts you off.. dont toot your horn, put a bullet in the back of their head first... makes sense to me
Of course most of your magical "we" group would overreact, exagerate, etc.. They do it all the time. See it time after time on these forums. Soon as it affects them or they experience the same problems others were discussing yet they dismissed they do a complete 180 on the matter (s). Most of their expectations are "realistic" long as they have no problems or are able to rectify them easily. You've been here long enough to know and see this.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
Comments
Congrats. Want a cookie? Did I say mbrodie somewhere in that post? There's a reason I refer to it being most and not all when I post about the matter.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
wrong.. i spent $200 on collectors edition.. got login errors, kept a calm head, fixed it myself problem solved. i understand for others it appears this may not be possible, but i had enough faith to pay $200 upfront i'd have the faith that anet would have a fix and as another user posted, they have released a fix on the facebook page... so yeah
["I contact the BBB and tell my problem to them... I am not waiting for a response from them. I figure from 12pm-3:20am (over 15hr) and 8 emails I should have gotten one responce from a person that was not a copy and paste answer.. "]
15 hours, most of which are late night, and you're upset?
Okay. Since you didn't ask for help in the OP I assume that you don't want help from us (which is ok, we can't help much.. can just make suggestions). You just posted to let us know that ANet has bad customer service because you haven't gotten personal attention in over 15 hours of waiting.
I find this perfectly acceptable. Thank you for that information. I'll keep it in mind.
The entitlement is strong up in here.
This thread is absurd and you should feel absurd.
Im at work and can respond between calls, I got my wife to do the live chat support and they told her to try resetting the password and make sure we are using the right syntax when typing out the user name. Told them what we tried and they said they could do nothing more but update my ticket saying I am still not able to log in. (same thing I replied many times) So I am expecting a reply in the next 2-3 hours saying again to try resetting my password and what syntax to use when typing out my username. This is turning into a giant round about.
some people really need to get a life....LOL
Cluck Cluck, Gibber Gibber, My Old Mans A Mushroom
yeah but thats the point chief you keep circling around calling us hypocrites, telling us we're wrong, telling us if it happened to us we'd be over reacting.. no most of us wouldnt, most of us have realistic expectations and most of us are smart enough to figure out own shit out or at least look at the social media outlets arena net has been bragging about for the past 4 months about how tight knit with the community they are on twitter and facebook etc... it doesnt take a genius to figure out, hey they make a big deal about using facebook and twitter, i'll have a look *has a look* oh look people are getting live responses from anet maybe i should voice my concern here....
no instead we'll rage on forums and contact 3rd party companies to make complaints... dont actual use the tools available to us, overreact first for sure, thats how society should be... next time someone cuts you off.. dont toot your horn, put a bullet in the back of their head first... makes sense to me
just to be super clear.. you realise your username is your email address correct? not the username they emailed you when you registered?
I hope you don't get in. just sayin..
Why is this even an issue? The CS department is most likely a handful of people. This is typical and is usually never fully staffed until a week or two before the release and we dont even have a release date yet. If you were to follow the guild wars 2 twitter, they have said they got hammered. They answered my issue in 18 hours. That was pretty good, even though I had figured out what I did wrong by then.
Just to put it in perspective, the customer service for GW, CoH and the others for NCSoft state it could take 48 hours before an answer on there auto email when you submit a ticket.
Its not the endo of the world. Sit back, take a breath."Patience is a virtue".
I wish my issue was one that could be fixed by the posts you made on page 1/2. Regretfully, mine account is not associated with a GW1 account or even the email I used for GW1.
I have not raged once. No caps talk, no swearing. I have tried to use ANet system to get help and have gotten no where. I bought this game on April 10th and I dont even have an account I can log into to see everything is set up. I have followed every process from what was listed on facebook to the copy and paste response I have been getting from NCsoft. I spent many hours reading guru forums looking for answers and asking questions and nothing resolved. Now the live chat took 60 min of our time and just said we cant help you other then to update your current ticket. I could have done that in 2 min online. If no one was able to log into their account and it was coming at a future date then my confermation email or my registration would be enough. But when my username and password I set up at the point of buying the game tells me I dont have an account after everyone is getting a message their account is set up for beta and ready to go for the next BWE leaves me every right to be put out. I see my charge on my CC and nothing to show for it and no action from NCsoft to show they are doing anything about it. NCsoft selling a product without support for it is bad business. Thats what the BBB is for, dealing with bad business and keeping companies in line so I dont need to rage. They do it for me.
I did the same thing as mbrodie, fixed my issue too. No one was turning on anyone here, you have your negitive people, that are just negitive from birth (everyone else just ignores those ppl) and ppl like the above, who are so threatened by any new game that might steal thunder from their beloved MMO, they look for ways to slam the population.
When I said i had "time", i meant virtual time, i got no RL "time" for you.
I did
you're assuming they're doing nothing because you have recieved canned responses... actually give them a chance to look into your issue and get back to you.. there is still 24 hours and 40 minutes till beta, the game isnt over yet.. you havent lost your apparent entitlement... give them a chance and keep checking the social media sites while you wait, honestly... 15 hours isnt the end of the world, they have told you your ticket is escalated and you're saying that they're not doing anything... yes they have they escalated your ticket to a higher level tech support who will probably contact you as soon as he has an answer.. just be patient you havent missed out on anything yet
Thats me as well, question for ya. Did you every do a 14 day trial of GW1? Every person that is in our boat has said yes. Never bought GW1 but did do a 14 day trial.
see it could be a common issue with that, just relax, take a breath and give them a chance to work it out and either post a solution on social media outlets.. or get back to your email, if it effecting a large portion of players they will be working on a fix, that much faith i have in anet
Good luck getting your account sorted.
I know the CS is a pain but bear with them, once they get the trivial 'that usually fixes it.. hmm' out of the way they'll pass the case onto someone that can actually do something.
MMO gamers are so.... completely biased with this sense of entitlement.
We don't get to play for free without investing a penny? FAIL
We expect perfection in a game/service for something that isn't finalized yet? FAIL
If they don't get back to ME with MY issue in < 12 hours? FAIL
If they don't drop the NDA and tell us everything about the game? FAIL
Oh how spoiled we've become...
You know, we used to go to the store and buy games just by looking at the box or reading a short article in a magazine (like Nintendo Power - wow I'm getting old)
If the game sucked? Well, oh well that happens. There is always that chance.
People these days are so terrified of taking a risk on ANYTHING and so hyper-critical of any perceived flaw, how is ANY game or ANY developer or ANY service supposed to live up to these unrealistic standards?
Here's a tip - companies are still run by people, products are still made by people, expecting perfection in anything is quite niave.
Do you have a right to complain if you don't like something? SURE. Complain away. Democracy + Capitalism at its finest.
But try and keep some freaking perspective and try and be realistic people.
I think that self absorbed people who feel that they deserve everything instantly and perfect are some of the worst parts of society. These people should NEVER be allowed into a beta because it's exactly what they don't want. As a matter of fact, they shouldn't even be allowed to play a game for the first year of it coming out, if ever.
+1 billion internets for you
You list nothing that has to do with my OP, I dont expect anything on your list. What I do expect with spending my money is customer service. Their CS line you can only leave a message and if it falls under billing they will call you back. They tell you flat out on the message if its anything else they wont call back. Their live chat support is a joke. Cant help you but I will update your tick with my conversation with you saying I cant help you. I have gotten many email replies to my problem only thing is, its the same copy and paste response over and over. Not even a mention of your ticket has been escalated and we will get back to you. Each response has left me feeling like they think they answered my problem by saying the same thing over and over. I am being very realistic. I pay you money I expect to be able to have an intelligent converstaion with your company when something goes worng, by email, chat or phone. Im not getting that. From someone who works in customer service I know this is a fail. Wouldnt goto epic fail but it is a fail.
Then your option is clear, get a refund. I don't see why you're beating a dead horse.
The game doesn't even have a release date yet you're all up in arms for 1 beta weekend. It bothers you THAT much?
Refund...only one word and your world is back to normal.
You said it exactly. Leave a message, if it is about billing, they will call you back, when they get to you.
Same with e-mail response. When you have maybe 50 (if even that right now) people trying to answer a boat load of support e-mail, it takes time.
Be patient, get over it.
You are not a special and unique snow flake. You are caller # 198,778 either deal with it, or don't buy the game.
I work in IT. Sometimes things break and there is no fix. Sometimes things break and the fix is a new thing and hours/days of downtime until it shows up and/or is configured.
Sometimes, you just can't wish or cry or yell or complain your way to a fix. Sometimes, the fix is to be patient and be mature enough to understand the realities of the situation.
Sometimes, if you keep nagging and e-mailing and calling back, knowing full well nothing can be done, all you are doing is wasting my time and slowing down how soon I'm going to be able to fix it.
Of course most of your magical "we" group would overreact, exagerate, etc.. They do it all the time. See it time after time on these forums. Soon as it affects them or they experience the same problems others were discussing yet they dismissed they do a complete 180 on the matter (s). Most of their expectations are "realistic" long as they have no problems or are able to rectify them easily. You've been here long enough to know and see this.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.