Not ended it at a time when they were taking down their website and servers.
The game is back up. People were warned so the blame go squarely upon the shoulders of those who procrastinated. It wouldn't have mattered if it had ended 24, 12 or 6 hours ago, people procrastinate and pay for it - then come bitch on the forums about it...another day, another MMO player.
nope.
I tried paying for it a day or so ago and several times since, and always got messages "that credit card doesnt work"
Tried two credit cards, from two different banks.
Theres a thread about it on the customer service forums... I'd link it to you but trying to use the forums puts me into a "waiting room"
They knew hype was high, they had solid pre order numbers. There's no reason for the above mentioned error, there's no reason that their forums should be on a server unable to handle this traffic. There's no reason their game servers should be so small (read a cap of 4500. Never bothered to confirm).
And the fact that's real bad, is they're aware of the credit card problem and are really taking a "eh you'll figure out a way to pay" stance on it. Rather than extend the grace time, or comp people unable to sub, they're not doing anything. "Go buy a game card" "make a paypal account".
Better way to handle it would have been to understand human behavior. Put a window that opens up that says subscribe now that people have to close to play before the hard stop. Know in advance that 80% of people will wait till the day of to do something. Have the infra-structure to handle the numbers that you know you will have. Open up extra hardware to handle the rush that will happen over the next two days. Know trying to play the "blame the customer" game always ends up with the company looking like crap.
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
By, I don't know, not requiring players to put in a subscription before they can play the game they've paid for?
Yeah because that's not how all other MMO's have worked.
Most other MMOs don't have their subscription service crash after keeping a shit tonne of people bottled up for four hours.
The sub service didn't crash, it's overwhelmed. Also, the PEOPLE bottlenecked the process, not BioWare. People just want to blame others when they mess up...classic.
Better way to handle it would have been to understand human behavior. Put a window that opens up that says subscribe now that people have to close to play before the hard stop. Know in advance that 80% of people will wait till the day of to do something. Have the infra-structure to handle the numbers that you know you will have. Open up extra hardware to handle the rush that will happen over the next two days. Know trying to play the "blame the customer" game always ends up with the company looking like crap.
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
They also could have sent out a newsletter or like suggested many times before .. you know.. what just about all mmos in history have done.. require us to put up a sub-plan before being able to play.
Also think of the hours people could've been setting this stuff up while game server was down.. Even more reason to keep the two on a seperate que..
Human Behavior or not.. They should know to allow access for people to subscribe open as often as possible.. They seem to be on the track of taking it down whenever they can..
PM before you report at least or you could just block.
Better way to handle it would have been to understand human behavior. Put a window that opens up that says subscribe now that people have to close to play before the hard stop. Know in advance that 80% of people will wait till the day of to do something. Have the infra-structure to handle the numbers that you know you will have. Open up extra hardware to handle the rush that will happen over the next two days. Know trying to play the "blame the customer" game always ends up with the company looking like crap.
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
They also could have sent out a newsletter or like suggested many times before .. you know.. what just about all mmos in history have done.. require us to put up a sub-plan before being able to play.
You mean like an email, which they sent out? Or maybe a warning on the launcher so it's in your face - yet another time - like they did?
The people who were playing without a sub were early-access peeps and they had the above warnings. The fault is nobodys' but their own.
on the other end it says 27 days left on your acount. So i cannot play until i give them my info...
This is really great.. The game has flaws and doing things like this will not make people enjoy your game....
omg EA/Bioware are destroying themseleves
always been like that in mmo's, in order to use the free month, you have to subscripe to the game. but i thought we had a month free, not 27 days
well it is the 22 so 20 21 22 thats 3 days.
Well what i think is stupid is that ive bought the game trough origin. Hi you guys have my stuff already...
lets see today is 12/22 and when I try to access game they *slap hand* and say bad boy you cant play but they are taking the free day away? They should have made you set up a sub when you entered your box code, problem would be solved but no its 2 seperate things, I was waiting to see if I had to enter a CC# and once again the server over at EA lies on the floor twitching...
Better way to handle it would have been to understand human behavior. Put a window that opens up that says subscribe now that people have to close to play before the hard stop. Know in advance that 80% of people will wait till the day of to do something. Have the infra-structure to handle the numbers that you know you will have. Open up extra hardware to handle the rush that will happen over the next two days. Know trying to play the "blame the customer" game always ends up with the company looking like crap.
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
They also could have sent out a newsletter or like suggested many times before .. you know.. what just about all mmos in history have done.. require us to put up a sub-plan before being able to play.
You mean like an email, which they sent out? Or maybe a warning on the launcher so it's in your face - yet another time - like they did?
The people who were playing without a sub were early-access peeps and they had the above warnings. The fault is nobodys' but their own.
^This... people Don't heed warnings and blame the company.
Better way to handle it would have been to understand human behavior. Put a window that opens up that says subscribe now that people have to close to play before the hard stop. Know in advance that 80% of people will wait till the day of to do something. Have the infra-structure to handle the numbers that you know you will have. Open up extra hardware to handle the rush that will happen over the next two days. Know trying to play the "blame the customer" game always ends up with the company looking like crap.
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
They also could have sent out a newsletter or like suggested many times before .. you know.. what just about all mmos in history have done.. require us to put up a sub-plan before being able to play.
You mean like an email, which they sent out? Or maybe a warning on the launcher so it's in your face - yet another time - like they did?
The people who were playing without a sub were early-access peeps and they had the above warnings. The fault is nobodys' but their own.
The patcher message was.. questionable at best, Btw.. Im playing right now before you come up wth more smart.. remarks.
They went wrong by trying to re-invent the wheel. they should have done it like every mmo in history has done, you know.. the time honored and functional system. Forcing us to pick a sub-plan when we add the registration code.
Having the button actually there and/or functional would have helped too prior to this.
Having to poach the site was a bad idea as well.
This was the message in the last email I received from them.
The game is about the launch
We hope you've been enjoying your time as one of the first to start playing Star Wars™: The Old Republic™. Servers will go live soon. If you have your Product Registration Code, redeem it now to ensure uninterrupted access to your game. If you do not have your game yet, be sure to enter your Product Registration Code as soon as you receive it. The official game launches on December 20, 2011 at 12:01 AM EST.
Subscription page is currently overloaded with about a million pre ordered all trying to sub at once. Been in a waiting que for over 20 mins. THIS IS ABSURD.
You can blame the customer all you want but when it comes down to it EA is just not ready to take peoples money when they want to give it to them. That is just bad business. Plain and simple.
Subscription page is currently overloaded with about a million pre ordered all trying to sub at once. Been in a waiting que for over 20 mins. THIS IS ABSURD.
People were expecting to be able to play their free 30 days without having to put a CC on file. I should have read this more carefully because it was stated clearly on the original signup page. I blame myself for procrastinating.
Comments
Well.. since you brought it up.. WoW requires you to add a subplan before being able to play, it may have changed when they added the f2p-lite trial.
Rift required you to add a sub plan prior to playing..
Every SOE mmo did..
Every Ncsoft mmo did..
Every single Funcom mmo did..
Both FF mmo's did.
DAOC did..
Heh, so just about every single sub-based mmo required you to add a subplan prior to actually being able to play
nope.
I tried paying for it a day or so ago and several times since, and always got messages "that credit card doesnt work"
Tried two credit cards, from two different banks.
Theres a thread about it on the customer service forums... I'd link it to you but trying to use the forums puts me into a "waiting room"
They knew hype was high, they had solid pre order numbers. There's no reason for the above mentioned error, there's no reason that their forums should be on a server unable to handle this traffic. There's no reason their game servers should be so small (read a cap of 4500. Never bothered to confirm).
And the fact that's real bad, is they're aware of the credit card problem and are really taking a "eh you'll figure out a way to pay" stance on it. Rather than extend the grace time, or comp people unable to sub, they're not doing anything. "Go buy a game card" "make a paypal account".
Disgusting handling of the problem.
Most other MMOs don't have their subscription service crash after keeping a shit tonne of people bottled up for four hours.
Add me on Steam!
Me and a Friend are Bad At Games
For someone suggesting that he knows human behavior doesn't understand it very well. All people would do is close the window and then we'd be here listening to people who procrastinated bitch and complain about the crappy website.
The sub service didn't crash, it's overwhelmed. Also, the PEOPLE bottlenecked the process, not BioWare. People just want to blame others when they mess up...classic.
now im just stuck in the waiting room, on the website
They also could have sent out a newsletter or like suggested many times before .. you know.. what just about all mmos in history have done.. require us to put up a sub-plan before being able to play.
Check out the swtor Twitter page! The most recent post says they know about the problem and are looking into it.
WAITING ROOM on the internet? LOLLOLOLOLOLOL
WORST FORUMS EVER!! Someone get an arrow into the web designer teams knee... STAT!
PM before you report at least or you could just block.
link please
www.twitter.com/swtor
Also think of the hours people could've been setting this stuff up while game server was down.. Even more reason to keep the two on a seperate que..
Human Behavior or not.. They should know to allow access for people to subscribe open as often as possible.. They seem to be on the track of taking it down whenever they can..
PM before you report at least or you could just block.
You mean like an email, which they sent out? Or maybe a warning on the launcher so it's in your face - yet another time - like they did?
The people who were playing without a sub were early-access peeps and they had the above warnings. The fault is nobodys' but their own.
lets see today is 12/22 and when I try to access game they *slap hand* and say bad boy you cant play but they are taking the free day away? They should have made you set up a sub when you entered your box code, problem would be solved but no its 2 seperate things, I was waiting to see if I had to enter a CC# and once again the server over at EA lies on the floor twitching...
^This... people Don't heed warnings and blame the company.
The patcher message was.. questionable at best, Btw.. Im playing right now before you come up wth more smart.. remarks.
They went wrong by trying to re-invent the wheel. they should have done it like every mmo in history has done, you know.. the time honored and functional system. Forcing us to pick a sub-plan when we add the registration code.
Having the button actually there and/or functional would have helped too prior to this.
Having to poach the site was a bad idea as well.
This was the message in the last email I received from them.
The game is about the launch
We hope you've been enjoying your time as one of the first to start playing Star Wars™: The Old Republic™. Servers will go live soon. If you have your Product Registration Code, redeem it now to ensure uninterrupted access to your game. If you do not have your game yet, be sure to enter your Product Registration Code as soon as you receive it. The official game launches on December 20, 2011 at 12:01 AM EST.
ill think ill better go play wow. tired to spent money and time on this mmo.
Subscription page is currently overloaded with about a million pre ordered all trying to sub at once. Been in a waiting que for over 20 mins. THIS IS ABSURD.
You can blame the customer all you want but when it comes down to it EA is just not ready to take peoples money when they want to give it to them. That is just bad business. Plain and simple.
The login page is in a queue at the moment =-P aswell as having to wait to subscribe im going to have to wait to get in the game >.<
Also I've been waiting to login to the site for 15 mins now =/
I suppose they expected people to set up their subscription plans over the last week, not all at the same time today
The only fix for this is to allow people to set them up over the next few weeks
the real shit is, i entered my product code already at the 15th, but there was no subscribtion cycle available to choose from.
SWTOR The Old Republic
The #SWTOR website login page is currently offline while we work to resolve key redemption and subscription issues.
People were expecting to be able to play their free 30 days without having to put a CC on file. I should have read this more carefully because it was stated clearly on the original signup page. I blame myself for procrastinating.
You Sir, are fast !