There's a very good reason they dont want this issue brought to light.
They have/had every intentiion to charge everyone that ordered.
Revised EULA
"All fees are stated in European "EURO". All fees are prepaid and non-refundable. Upon your acceptance of these terms, we will automatically charge your credit card the Account fee plus any applicable taxes we are required to collect, and you authorize us to do so. Thereafter, on the applicable anniversary, we will charge your credit card the then-current renewal rate plus any applicable taxes we are required to collect, and you authorize us to do so. If we are unable to process your credit card at a renewal period, your Account may be immediately terminated."
By ordering MO you agree to these terms before EVER seeing them.
You "agree" without your knowledge during step 2, but dont get the EULA until step 3!!!
There technically isn't even a provision to cancel billing.
So, they are planning on doing this then? Charging your credit card when you did not even sign up for a subscription? These people are so pathetic and so money hungry it is getting to the point where its getting quite pathetic.
If we are unable to process your credit card at a renewal period, your Account may be immediately terminated.
Meaning that if you maxed out your credit card and they try to charge you, they can terminate you if the CC gets declined?
Go ahead I say
Upon your acceptance of these terms So, has anyone accepted these terms yet?
Umm... Yes Everyone that purchased the game has.
No noone has. If any terms were accept it was for the purchasing the perorder of the game. Which had it own terms. During beta there nothing that stated that you had to accept the EULA in order to play the game. Pressing play is not an acceptants of the EULA, nor an accepting of a subscirption. But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
I think I see were the confusion is coming from. Since the free month came with the purchased of a perorder. The free month is setup automatical, then after the free month expires. If you have not agree to the terms, then there will be no charge for a subscription.
No noone has. If any terms were accept it was for the purchasing the perorder of the game. Which had it own terms. During beta there nothing that stated that you had to accept the EULA in order to play the game. Pressing play is not an acceptants of the EULA, nor an accepting of a subscirption. But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
I think I see were the confusion is coming from. Since the free month came with the purchased of a perorder. The free month is setup automatical, then after the free month expires. If you have not agree to the terms, then there will be no charge for a subscription.
Im sorry but the last word from the actual company who would do the billing.. is that THEY DON'T KNOW! That is the cause for the "confusion". Here is the LAST UPDATE from SV (Note the date.. and note that the question has been asked of Sv for about 3 months now!!!):
Bump... any update since last week? I assume Henrik replied to your query?
Henrik will address this issue publicly as soon as he can. Please understand that issues like that have to be discussed and decided on the highest level (aka: the board) and due to the nature of SV being a publicly listed company there are a few legal implications that have to be considered.
As much as I would like to address the issue with the community right now I can only ask you to have a bit of patience until management has reached a conclusion that they can make public.
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
No noone has. If any terms were accept it was for the purchasing the perorder of the game. Which had it own terms. During beta there nothing that stated that you had to accept the EULA in order to play the game. Pressing play is not an acceptants of the EULA, nor an accepting of a subscirption. But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
I think I see were the confusion is coming from. Since the free month came with the purchased of a perorder. The free month is setup automatical, then after the free month expires. If you have not agree to the terms, then there will be no charge for a subscription.
Im sorry but the last word from the actual company who would do the billing.. is that THEY DON'T KNOW! That is the cause for the "confusion". Here is the LAST UPDATE from SV (Note the date.. and note that the question has been asked of Sv for about 3 months now!!!):
Bump... any update since last week? I assume Henrik replied to your query?
Henrik will address this issue publicly as soon as he can. Please understand that issues like that have to be discussed and decided on the highest level (aka: the board) and due to the nature of SV being a publicly listed company there are a few legal implications that have to be considered.
As much as I would like to address the issue with the community right now I can only ask you to have a bit of patience until management has reached a conclusion that they can make public.
In omnibus requiem quaesivi et nusquam inveni nisi in angulo cum libro.
Nothing screams "owned" like the chilly autumn breeze on your buttocks at the priest stone...-Milarepa
That statement is saying that any repiy to the question has to be an offical statement from the board of directors. And since it is publicly traded company Mearlyn limited to he/she can say without the appoval from the board. As was "As much as I would like to address the issue with the community right" i.e. hands tied. It also seems that Maerlyn knows what is happing but, can not say.
It also seems that Maerlyn knows what is happing but, can not say.
Oh... THAT much we certainly agree on!!!
But seriously? Why would the "Board" have to make a statement regarding billing if it wasnt something unusual? Remember.. these people purchased the game 10 months ago. It's ludicrous to say that they need to make a "Board" announcement 10 months after the fact about whether or not these people will be ninja-subscribed... and we have been getting the run around on it for 3 months of askng now.
To me it seems quite clear that they were caught with their hands in the cookie jar and are now trying to find a way out.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Bump... any update since last week? I assume Henrik replied to your query?
Henrik will address this issue publicly as soon as he can. Please understand that issues like that have to be discussed and decided on the highest level (aka: the board) and due to the nature of SV being a publicly listed company there are a few legal implications that have to be considered.
As much as I would like to address the issue with the community right now I can only ask you to have a bit of patience until management has reached a conclusion that they can make public.
In omnibus requiem quaesivi et nusquam inveni nisi in angulo cum libro.
Nothing screams "owned" like the chilly autumn breeze on your buttocks at the priest stone...-Milarepa
That statement is saying that any repiy to the question has to be an offical statement from the board of directors. And since it is publicly traded company Mearlyn limited to he/she can say without the appoval from the board. As was "As much as I would like to address the issue with the community right" i.e. hands tied. It also seems that Maerlyn knows what is happing but, can not say.
We'll see, is all I can say at this point. What I read in that was, they have yet to come to legal conclusion on the matter, which had better be dealt with soon IMO. EULA's do not really mean much in a legal sense. The end conclusion will have to be something legal. I'm not sure how it works in the EU, they have left the responsibility of cancelling up to those who have pre-ordered, (seemingly). Which could help them in a law suit. In the US anyway, as I understand it consumer laws are bit stricter in the EU.
No one quite knows what will come of this, it's possible you're correct (after the free month you go inactive), yet it's also possible the others are correct (auto renew). If it's the latter, I'm not sure of the legality of that.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
Incorrect. The decision had to be made 10 months ago when the transaction was made. The only realistic reason for anything to be waiting for a "board" decision right now is if something CHANGED since that transaction. FYI.. 95% of games are published and/or created by publicly traded companies and I have never before heard about any similar issues from those companies.
Like I said.. looks like they were caught with their hands in the cookie jar and now are looking for a way out.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
The unfortunate part of this is that Henrik has managed to con so many people to believe that the "board" has to sign off on every little aspect of the business. The "board" is there to approve funding, to make the big decisions, and often exempt themselves from the day-to-day and even month-to-month running of the business. You don't think that when the CEO of Google was on Apple's board, that he approved the iPad and other things, do you? Eventually it got to the point where the Google CEO (Eric Smidt) was having conflicts of interest with Apple and left their board. The "board" is an advisory roleplayer in a company, it helps guide the process along and usually it's full of heavy investors.
To say that the board has to sign off to approve an illegal business practice is ridiculous and absurd. The amount of times that Henrik has said "We can't give this information out because we are publicly traded" is also ridiculous. In a case where customers are waiting on a product, or waiting for support, the idea that everything has to be cleared first is a copout. Do you think that if you went to a Jiffy Lube for an oil change they would have to check with corporate headquarters before they service your car, becuase you're waiting? The same logic applies here -- it is in the best interest of the company to deal with the customers immediately and proactively, and using excuses like this over and over about them being a publicly traded company, or the directors have to know or whatever else they may have come up with that I'm unaware of speaks more to the unethical behavior they are ALREADY engaged in, because not only are they trying to rip people off (and it's proven in this thread over and over), they are lying about the reasons they can't talk to the customers. Unethical, and inept. And people wonder why I saw the game hitting a wall months ago.
Call me a troll if you want, but thus far, in every prediction I've made -- I've been right. And I will continue to be.
As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
Incorrect. The decision had to be made 10 months ago when the transaction was made. The only realistic reason for anything to be waiting for a "board" decision right now is if something CHANGED since that transaction. FYI.. 95% of games are published and/or created by publicly traded companies and I have never before heard about any similar issues from those companies.
Like I said.. looks like they were caught with their hands in the cookie jar and now are looking for a way out.
How is it incorrect when I explaining why it was the answer needs to go before board to be answered. And since Global Collect is handling payments for Mortal Online. So, yes there might have been a change. Or not. From the Terms&Conditions: Please note that once you choose a subscription method and interval, and finish registering your
account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
www.mortalonline.com, and there use the "cancel subscription" option. Your account will stay open
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
The unfortunate part of this is that Henrik has managed to con so many people to believe that the "board" has to sign off on every little aspect of the business. The "board" is there to approve funding, to make the big decisions, and often exempt themselves from the day-to-day and even month-to-month running of the business. You don't think that when the CEO of Google was on Apple's board, that he approved the iPad and other things, do you? Eventually it got to the point where the Google CEO (Eric Smidt) was having conflicts of interest with Apple and left their board. The "board" is an advisory roleplayer in a company, it helps guide the process along and usually it's full of heavy investors.
To say that the board has to sign off to approve an illegal business practice is ridiculous and absurd. The amount of times that Henrik has said "We can't give this information out because we are publicly traded" is also ridiculous. In a case where customers are waiting on a product, or waiting for support, the idea that everything has to be cleared first is a copout. Do you think that if you went to a Jiffy Lube for an oil change they would have to check with corporate headquarters before they service your car, becuase you're waiting? The same logic applies here -- it is in the best interest of the company to deal with the customers immediately and proactively, and using excuses like this over and over about them being a publicly traded company, or the directors have to know or whatever else they may have come up with that I'm unaware of speaks more to the unethical behavior they are ALREADY engaged in, because not only are they trying to rip people off (and it's proven in this thread over and over), they are lying about the reasons they can't talk to the customers. Unethical, and inept. And people wonder why I saw the game hitting a wall months ago.
Call me a troll if you want, but thus far, in every prediction I've made -- I've been right. And I will continue to be.
Why would the CEO of Google be on Apples board of directors? Were did I say sign off on anything. I said why it needed to be put on front of the board. For a publicly traded company there are something that can be released to the general public. The change of oil at Jiffy Lube is different then releasing information. Because that is what Jiffy Lube does, But Star Vault is not a collection agency. So, before any information can be released it has to be OK by the directors. The information that has to do the finances of the company. Which is not the day-to-day operation of the company.
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
The unfortunate part of this is that Henrik has managed to con so many people to believe that the "board" has to sign off on every little aspect of the business. The "board" is there to approve funding, to make the big decisions, and often exempt themselves from the day-to-day and even month-to-month running of the business. You don't think that when the CEO of Google was on Apple's board, that he approved the iPad and other things, do you? Eventually it got to the point where the Google CEO (Eric Smidt) was having conflicts of interest with Apple and left their board. The "board" is an advisory roleplayer in a company, it helps guide the process along and usually it's full of heavy investors.
To say that the board has to sign off to approve an illegal business practice is ridiculous and absurd. The amount of times that Henrik has said "We can't give this information out because we are publicly traded" is also ridiculous. In a case where customers are waiting on a product, or waiting for support, the idea that everything has to be cleared first is a copout. Do you think that if you went to a Jiffy Lube for an oil change they would have to check with corporate headquarters before they service your car, becuase you're waiting? The same logic applies here -- it is in the best interest of the company to deal with the customers immediately and proactively, and using excuses like this over and over about them being a publicly traded company, or the directors have to know or whatever else they may have come up with that I'm unaware of speaks more to the unethical behavior they are ALREADY engaged in, because not only are they trying to rip people off (and it's proven in this thread over and over), they are lying about the reasons they can't talk to the customers. Unethical, and inept. And people wonder why I saw the game hitting a wall months ago.
Call me a troll if you want, but thus far, in every prediction I've made -- I've been right. And I will continue to be.
Why would the CEO of Google be on Apples board of directors? Were did I say sign off on anything. I said why it needed to be put on front of the board. For a publicly traded company there are something that can be released to the general public. The change of oil at Jiffy Lube is different then releasing information. Because that is what Jiffy Lube does, But Star Vault is not a collection agency. So, before any information can be released it has to be OK by the directors. The information that has to do the finances of the company. Which is not the day-to-day operation of the company.
Again -- the board does not make financial decisions, they are usually an advisory team that helps guide the future of the company. That's why the CEO of Google was on the board at Apple, because he was helping to guide the company -- until of course, Apple started to try to compete directly with them and then he left.
If you think that every financial decision made has to go in front of the board, I would say you have been 'had' by Henrik and his perpetual, continual lies.
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
exactly either u are trying to con ppl or u are conning ppl, there is no other explaination for this.
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
People will be auto-charged because their subscription is set to RENEW AUTOMATICALLY. I realize that from reading your posts that English may not be your first language (nothing against that) but please try to understand that people are getting subscribed, without having CHOSEN to subscribe themselves.
That is not only unethical, it is illegal. There is nothing to discuss with the board of directors on this, either they want to rip people off or they don't.
But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order. How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board?
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?" The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
The unfortunate part of this is that Henrik has managed to con so many people to believe that the "board" has to sign off on every little aspect of the business. The "board" is there to approve funding, to make the big decisions, and often exempt themselves from the day-to-day and even month-to-month running of the business. You don't think that when the CEO of Google was on Apple's board, that he approved the iPad and other things, do you? Eventually it got to the point where the Google CEO (Eric Smidt) was having conflicts of interest with Apple and left their board. The "board" is an advisory roleplayer in a company, it helps guide the process along and usually it's full of heavy investors.
To say that the board has to sign off to approve an illegal business practice is ridiculous and absurd. The amount of times that Henrik has said "We can't give this information out because we are publicly traded" is also ridiculous. In a case where customers are waiting on a product, or waiting for support, the idea that everything has to be cleared first is a copout. Do you think that if you went to a Jiffy Lube for an oil change they would have to check with corporate headquarters before they service your car, becuase you're waiting? The same logic applies here -- it is in the best interest of the company to deal with the customers immediately and proactively, and using excuses like this over and over about them being a publicly traded company, or the directors have to know or whatever else they may have come up with that I'm unaware of speaks more to the unethical behavior they are ALREADY engaged in, because not only are they trying to rip people off (and it's proven in this thread over and over), they are lying about the reasons they can't talk to the customers. Unethical, and inept. And people wonder why I saw the game hitting a wall months ago.
Call me a troll if you want, but thus far, in every prediction I've made -- I've been right. And I will continue to be.
Why would the CEO of Google be on Apples board of directors? Were did I say sign off on anything. I said why it needed to be put on front of the board. For a publicly traded company there are something that can be released to the general public. The change of oil at Jiffy Lube is different then releasing information. Because that is what Jiffy Lube does, But Star Vault is not a collection agency. So, before any information can be released it has to be OK by the directors. The information that has to do the finances of the company. Which is not the day-to-day operation of the company.
Again -- the board does not make financial decisions, they are usually an advisory team that helps guide the future of the company. That's why the CEO of Google was on the board at Apple, because he was helping to guide the company -- until of course, Apple started to try to compete directly with them and then he left.
If you think that every financial decision made has to go in front of the board, I would say you have been 'had' by Henrik and his perpetual, continual lies.
I am not talking about financial decision, but the information that has do with the finances of the company.
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
You continue to contradict yourself. If what you state here is correct then why would they publicly state that they don't know yet and will post an update when the Board has decided?
Again.. WHAT is there to decide?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
People will be auto-charged because their subscription is set to RENEW AUTOMATICALLY. I realize that from reading your posts that English may not be your first language (nothing against that) but please try to understand that people are getting subscribed, without having CHOSEN to subscribe themselves.
That is not only unethical, it is illegal. There is nothing to discuss with the board of directors on this, either they want to rip people off or they don't.
No auto-charge because of this.
Please note that once you choose a subscription method and interval, and finish registering your account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
People will be auto-charged because their subscription is set to RENEW AUTOMATICALLY. I realize that from reading your posts that English may not be your first language (nothing against that) but please try to understand that people are getting subscribed, without having CHOSEN to subscribe themselves.
That is not only unethical, it is illegal. There is nothing to discuss with the board of directors on this, either they want to rip people off or they don't.
No auto-charge because of this.
Please note that once you choose a subscription method and interval, and finish registering your account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
As I have said if you do not choose a subscription method and interval, and do not play. After the free month you will not be charged.
It has nothing to with discussing with board of directors but what information they want released. Making a mountain out a mole hill.
I will ask AGAIN since you haven't answered yed. What is the decision that the Board is making and will have to announce? The question posed was directly asking if the pre-orders who did not choose a sub would be auto enrolled. The answer fom the company was that they didn't know and the Board was discussing it. So what is there for them to discuss, decide and announce?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
People will be auto-charged because their subscription is set to RENEW AUTOMATICALLY. I realize that from reading your posts that English may not be your first language (nothing against that) but please try to understand that people are getting subscribed, without having CHOSEN to subscribe themselves.
That is not only unethical, it is illegal. There is nothing to discuss with the board of directors on this, either they want to rip people off or they don't.
No auto-charge because of this.
Please note that once you choose a subscription method and interval, and finish registering your account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
As I have said if you do not choose a subscription method and interval, and do not play. After the free month you will not be charged.
It has nothing to with discussing with board of directors but what information they want released. Making a mountain out a mole hill.
I will ask AGAIN since you haven't answered yed. What is the decision that the Board is making and will have to announce? The question posed was directly asking if the pre-orders who did not choose a sub would be auto enrolled. The answer fom the company was that they didn't know and the Board was discussing it. So what is there for them to discuss, decide and announce?
I have answered it. It is what Information they want released to the general public, and how it is released.
I will ask AGAIN since you haven't answered yed. What is the decision that the Board is making and will have to announce? The question posed was directly asking if the pre-orders who did not choose a sub would be auto enrolled. The answer fom the company was that they didn't know and the Board was discussing it. So what is there for them to discuss, decide and announce?
I have answered it. It is what Information they want released to the general public, and how it is released.
I will ask AGAIN since you haven't answered yed. What is the decision that the Board is making and will have to announce? The question posed was directly asking if the pre-orders who did not choose a sub would be auto enrolled. The answer fom the company was that they didn't know and the Board was discussing it. So what is there for them to discuss, decide and announce?
I have answered it. It is what Information they want released to the general public, and how it is released.
LOL..... What?
Yes.. exactly. From the best I can make out he is trying to say that SV has already told us (in the TOS) that these people won't get billed, but they can't announce it yet because the Board hasn't decided how to make the announcement. Of course if this was true it wouldn't NEED an announcement (Why have a Board announcement to announce something that was published 10 months ago?)
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Comments
No noone has. If any terms were accept it was for the purchasing the perorder of the game. Which had it own terms. During beta there nothing that stated that you had to accept the EULA in order to play the game. Pressing play is not an acceptants of the EULA, nor an accepting of a subscirption. But but, it is set to "auto-renew", yes it also has "Expires : Sat 15 Aug". So, that means that since noone has accepted the terms yet, after the free month expires there will be no charge.
I think I see were the confusion is coming from. Since the free month came with the purchased of a perorder. The free month is setup automatical, then after the free month expires. If you have not agree to the terms, then there will be no charge for a subscription.
Im sorry but the last word from the actual company who would do the billing.. is that THEY DON'T KNOW! That is the cause for the "confusion". Here is the LAST UPDATE from SV (Note the date.. and note that the question has been asked of Sv for about 3 months now!!!):
#21 (permalink)
Maerlyn vbmenu_register("postmenu_850066", true);
Community Manager
Join Date: Mar 2009
Location: Germany
Age: 30
Rep Power: 19
Quote:
Originally Posted by Calidor
Bump... any update since last week? I assume Henrik replied to your query?
Henrik will address this issue publicly as soon as he can. Please understand that issues like that have to be discussed and decided on the highest level (aka: the board) and due to the nature of SV being a publicly listed company there are a few legal implications that have to be considered.
As much as I would like to address the issue with the community right now I can only ask you to have a bit of patience until management has reached a conclusion that they can make public.
__________________
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All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Wow... Everyones date is different.
Subscription
Status : ACTIVE
Expires : Tue 29 Oct
It's one year from pre-order.
How is that relevent.!!! How many opportunties has StarVault had to set this straight? Why does an answer have to go in front of the board? 
I win!!! LOL@U
dont be stupid, a desperate company will do anything to get $$$ then file chapter 11 so they dont have to pay anything back to u.
That statement is saying that any repiy to the question has to be an offical statement from the board of directors. And since it is publicly traded company Mearlyn limited to he/she can say without the appoval from the board. As was "As much as I would like to address the issue with the community right" i.e. hands tied. It also seems that Maerlyn knows what is happing but, can not say.
Oh... THAT much we certainly agree on!!!
But seriously? Why would the "Board" have to make a statement regarding billing if it wasnt something unusual? Remember.. these people purchased the game 10 months ago. It's ludicrous to say that they need to make a "Board" announcement 10 months after the fact about whether or not these people will be ninja-subscribed... and we have been getting the run around on it for 3 months of askng now.
To me it seems quite clear that they were caught with their hands in the cookie jar and are now trying to find a way out.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
We'll see, is all I can say at this point. What I read in that was, they have yet to come to legal conclusion on the matter, which had better be dealt with soon IMO. EULA's do not really mean much in a legal sense. The end conclusion will have to be something legal. I'm not sure how it works in the EU, they have left the responsibility of cancelling up to those who have pre-ordered, (seemingly). Which could help them in a law suit. In the US anyway, as I understand it consumer laws are bit stricter in the EU.
No one quite knows what will come of this, it's possible you're correct (after the free month you go inactive), yet it's also possible the others are correct (auto renew). If it's the latter, I'm not sure of the legality of that.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Did say everyone date was the same? No. What is relevent? The Expires part, or the auto-renew. As to your "Why does an answer have to go in front the board?"
The reason why question needs to be review by the board of directors. Is because in publicly traded company is because the board of directors have share any financial information to it stockholds. And there for it would have to be an offical answer for the board of directors. Any information that will effect the stock pirces is the responsibility of the board, and chairman. So, the board want to make no mistakes, or have misinformation get. It is not as easy turning on a light, more of a ship getting underway.
Incorrect. The decision had to be made 10 months ago when the transaction was made. The only realistic reason for anything to be waiting for a "board" decision right now is if something CHANGED since that transaction. FYI.. 95% of games are published and/or created by publicly traded companies and I have never before heard about any similar issues from those companies.
Like I said.. looks like they were caught with their hands in the cookie jar and now are looking for a way out.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
The unfortunate part of this is that Henrik has managed to con so many people to believe that the "board" has to sign off on every little aspect of the business. The "board" is there to approve funding, to make the big decisions, and often exempt themselves from the day-to-day and even month-to-month running of the business. You don't think that when the CEO of Google was on Apple's board, that he approved the iPad and other things, do you? Eventually it got to the point where the Google CEO (Eric Smidt) was having conflicts of interest with Apple and left their board. The "board" is an advisory roleplayer in a company, it helps guide the process along and usually it's full of heavy investors.
To say that the board has to sign off to approve an illegal business practice is ridiculous and absurd. The amount of times that Henrik has said "We can't give this information out because we are publicly traded" is also ridiculous. In a case where customers are waiting on a product, or waiting for support, the idea that everything has to be cleared first is a copout. Do you think that if you went to a Jiffy Lube for an oil change they would have to check with corporate headquarters before they service your car, becuase you're waiting? The same logic applies here -- it is in the best interest of the company to deal with the customers immediately and proactively, and using excuses like this over and over about them being a publicly traded company, or the directors have to know or whatever else they may have come up with that I'm unaware of speaks more to the unethical behavior they are ALREADY engaged in, because not only are they trying to rip people off (and it's proven in this thread over and over), they are lying about the reasons they can't talk to the customers. Unethical, and inept. And people wonder why I saw the game hitting a wall months ago.
Call me a troll if you want, but thus far, in every prediction I've made -- I've been right. And I will continue to be.
How is it incorrect when I explaining why it was the answer needs to go before board to be answered. And since Global Collect is handling payments for Mortal Online. So, yes there might have been a change. Or not. From the Terms&Conditions: Please note that once you choose a subscription method and interval, and finish registering your
account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
www.mortalonline.com, and there use the "cancel subscription" option. Your account will stay open
until the end of the current billing cycle. https://account.mortalonline.com/public/pdf/terms_conditions.pdf.
It seem that people saw "auto-renew" and thought they are automatlicaly charge them. So, did anyone choose a subcription method and interval yet?
Why would the CEO of Google be on Apples board of directors? Were did I say sign off on anything. I said why it needed to be put on front of the board.
For a publicly traded company there are something that can be released to the general public. The change of oil at Jiffy Lube is different then releasing information. Because that is what Jiffy Lube does, But Star Vault is not a collection agency. So, before any information can be released it has to be OK by the directors. The information that has to do the finances of the company. Which is not the day-to-day operation of the company.
No.. people ASKED SV if they would be charged and have been told that they (SV) don't know yet. You demonstrate my point perfectly. Since noone during the initial 7 months or so of the pre-order chose a subscription method or interval according to the TOS you quote they should NOT be auto-subscribed.
All the company had to do was simply say "if you haven't chosen a subscription method and interval you will not be auto-subscribed" and this issue would have been put to rest. Instead they have dragged it on for 3 months saying that the board has to decide. WTF?!?!
What is there to decide?!?!?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Again -- the board does not make financial decisions, they are usually an advisory team that helps guide the future of the company. That's why the CEO of Google was on the board at Apple, because he was helping to guide the company -- until of course, Apple started to try to compete directly with them and then he left.
If you think that every financial decision made has to go in front of the board, I would say you have been 'had' by Henrik and his perpetual, continual lies.
exactly either u are trying to con ppl or u are conning ppl, there is no other explaination for this.
People will not be auto-charge, since no has pick a method and interval. So, the auto-renew is a moot point. There are some people that are making it a bigger issues then it is. They think no reply, it must be there are hiding something. If people would Terms&Condition at the main site, or the link in an early post i put. It should answer the question people have. That maybe why there is a delay?
People will be auto-charged because their subscription is set to RENEW AUTOMATICALLY. I realize that from reading your posts that English may not be your first language (nothing against that) but please try to understand that people are getting subscribed, without having CHOSEN to subscribe themselves.
That is not only unethical, it is illegal. There is nothing to discuss with the board of directors on this, either they want to rip people off or they don't.
I am not talking about financial decision, but the information that has do with the finances of the company.
You continue to contradict yourself. If what you state here is correct then why would they publicly state that they don't know yet and will post an update when the Board has decided?
Again.. WHAT is there to decide?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
No auto-charge because of this.
Please note that once you choose a subscription method and interval, and finish registering your account, you will subsequently be automatically charged unless you manually cancel your
subscription. You may do so at any time by logging onto the "account management" site on
www.mortalonline.com, and there use the "cancel subscription" option. Your account will stay open until the end of the current billing cycle. https://account.mortalonline.com/public/pdf/terms_conditions.pdf
As I have said if you do not choose a subscription method and interval, and do not play. After the free month you will not be charged.
It has nothing to with discussing with board of directors but what information they want released. Making a mountain out a mole hill.
I will ask AGAIN since you haven't answered yed. What is the decision that the Board is making and will have to announce? The question posed was directly asking if the pre-orders who did not choose a sub would be auto enrolled. The answer fom the company was that they didn't know and the Board was discussing it. So what is there for them to discuss, decide and announce?
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
I have answered it. It is what Information they want released to the general public, and how it is released.
LOL.....
What? 
I win!!! LOL@U
Yes.. exactly. From the best I can make out he is trying to say that SV has already told us (in the TOS) that these people won't get billed, but they can't announce it yet because the Board hasn't decided how to make the announcement. Of course if this was true it wouldn't NEED an announcement (Why have a Board announcement to announce something that was published 10 months ago?)
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Is this still alive?