Refund successful and account banned, good luck with MO

Uhwop

When you purchase the same product, knowing what you're going to get; not once but twice, and then demand a refund both times, it's not the product it's the consumer.

 

Slapshot1188

Originally posted by Uhwop

When you purchase the same product, knowing what you're going to get; not once but twice, and then demand a refund both times, it's not the product it's the consumer.

 

 Unless you bought the first one in July 2009 and the second in June 2010 after they closed the beta for a few weeks and people were saying how wonderful it was now and everything was fixed!

I agree that I wouldn't have done so, but it was certainly his right to do so and the company ultimately made the decision to sell it to him AGAIN.   Why would you sell the product to someone who went to his credit card company and got a chargeback on you?  They obviously wanted another shot at his patronage.

Xianthos

Originally posted by Heretique

Originally posted by Xianthos

Originally posted by devout101

Mccoy you are wasting your time. The market is starved for a real, working, sandbox game. I've been in the game since block A, and Mccoy has a point here which you all fail to understand. SV missed MULTIPLE launch dates, while selling preorders to the general public promising features that are broken beyond belief, I've seen it myself. This is bait and switch, for one. Two, when did SV EVER reach out to the public to compensate for all of the downtime? A few days of extension? Really?

People also seem to forget how unprofessional this company's actions have been during the last part of development, and that's all I'm going to say about that.

Mccoy, just give it up man and move on. I don't wish this game doom, in fact I hope the game prospers, but you are not going to prove anything to this group. Some people must learn the hard way. 

The point isnt that he isnt right about his points.

He pre-ordered it = got chargeback = Ok, his right as customer

He bought it again, although he knew it was in bad state (done chargeback already once) = done chargeback again = fraud

With all the promises SV had pushed what stops a customer from buying it again thinking these promises were true which end up not happening.

Doesn't matter what Mccoy said in the past, you can fight this till you are blue in the face but as a customer he is right.

There is difference between customers right and frauds.

I doubt he used the same billing data twice. He used two different options and i would bet two different names and other data.

If he wouldnt have done it, then he would have problems with CC company and SV would be able to sue him.

 

Its ok that you want to defend customers rights, but you try to do it at wrong place and defend wrong person. :-)

 

Originally posted by Slapshot1188

Originally posted by Uhwop

When you purchase the same product, knowing what you're going to get; not once but twice, and then demand a refund both times, it's not the product it's the consumer.

 

 Unless you bought the first one in July 2009 and the second in June 2010 after they closed the beta for a few weeks and people were saying how wonderful it was now and everything was fixed!

I agree that I wouldn't have done so, but it was certainly his right to do so and the company ultimately made the decision to sell it to him AGAIN.   Why would you sell the product to someone who went to his credit card company and got a chargeback on you?  They obviously wanted another shot at his patronage.

You want to say us that HE would HAVE TRUSTED fans? The person who bitch about the SV and the fans almost over 6-8 months?

I dont think it was the decision of the company to sell him the game twice. I bet his first payment methode was banned anyway as he have done chargeback. Its standart procedure. He used two different payment methodes and two different profiles to be able buying game twice. Dont defend wrong person with false statments.

 

Slapshot1188

Originally posted by Xianthos

 

There is difference between customers right and frauds.

I doubt he used the same billing data twice. He used two different options and i would bet two different names and other data.

 

 

I dont think it was the decision of the company to sell him the game twice. I bet his first payment methode was banned anyway as he have done chargeback. Its standart procedure. He used two different payment methodes and two different profiles to be able buying game twice. Dont defend wrong person with false statments.

 

 So you are accusing him of using different names... this would be illegal if he was perpetrating credit fraud under a fake name.   If you have proof of this illegal act please share it.  If not, please stop making slanderous accusation on what you "think" happened

Ikonic

It is very possible to have CC with different names on it. In fact all of the ones I have are slightly different. They either have my full first name, the abbreviated version, my middle initial or without it. It doesn't surprise me to see certain people defend him though, especially the ones who piggy backed each others threads for the last 6-7 months.

Binny45

I think the OP is correct and this should be the standard for ALL MMO experiences.  The excuse "You knew what you were getting into" doesn't wash.  When you pay money for a game, it should be complete and ready to work.

Hopefully this will become the standard, forcing MMO developers to either give up their endeavors or seriously increase their quality assurance.

I applaud the OP on getting his/her refund, and to those that pay and put up with crap, you get exactly what you deserve and it is you folks that are responsible for the shovelfuls of crap that are being released on the MMO market simply by accepting anything these companies put out.

Slapshot1188

Originally posted by FreedomBlade

There are a lot of delusional posts here :

- The game is not down for hours, 5 mins at a time that is all

So Mortal Online is an excellent game that is improving day by day. Stop the delusional negativity around it please.

 Before you start accusing people of being delusionaly negativite you might want to check your facts.  For example.. here is the Server Status thread from last night/early AM depending on where you are:

http://www.mortalonline.com/forums/47651-server-status-14.html#post959978

All the way to here:

http://www.mortalonline.com/forums/47651-server-status-15.html#post960094

 

Selected quotes (all are current paying subscribers to the game):

 

OOPS! forgot to pay the server bill.....

Will turn it back on when you all send me a check lol.

 

Someone poke the hamster. Been trying to log in for 20 min...

 

Hmmm...are we getting another patch or did they really forget to pay the bill for the server farm? Nobody knows...

 

 

Oh, I see. its Midnight eastern time, its been a month since it came out. They are scrambling to pull it together after saying "Oh Shit, people paid for another month!"

 

Down as per norm

 

5 extra days to put up with this bs it should be more like 15!!! Still down has been down for about 45 minutes.

 

Actually most of us probably haven't paid for another month YET! Remember we had 5 days added to our accounts before we got billed. Hope this outage doesn't use up those 5 days lol.

 

MO are your fucking high? Server down Midnight EST on a Friday night? Run a fucking business or delay your launch - either way, give back the fucking auto pay money for a service you con't deliver!!



Give me back my fucking auto pay!

 

SV declares celebration of server failure to commenmorate the games first month active. cheers to all

 

1:30 hours off, i pay, and i wanna play, or my money back.

 

My vent gave up. Nobody left trying to log in. Hate nights where I made time to play but didn't get to, but still love the game!

 

 

 

 

 

 

 

Xianthos

Originally posted by Slapshot1188

Originally posted by Xianthos

 

There is difference between customers right and frauds.

I doubt he used the same billing data twice. He used two different options and i would bet two different names and other data.

 

 

I dont think it was the decision of the company to sell him the game twice. I bet his first payment methode was banned anyway as he have done chargeback. Its standart procedure. He used two different payment methodes and two different profiles to be able buying game twice. Dont defend wrong person with false statments.

 

 So you are accusing him of using different names... this would be illegal if he was perpetrating credit fraud under a fake name.   If you have proof of this illegal act please share it.  If not, please stop making slanderous accusation on what you "think" happened

I just used my brain and counted 1+1 = 2 ...

Do you really think he would have succeded the chargeback twice by using the same details? I guess you need to get informed about CC industry before start bitching and defending him.

Every one common sense that he must have done this way otherwise he wouldnt be seccessfull twice with chargeback.

Try doing yourself it with your credit card and you can count days till you receive message from CC that your chargeback wont be done. Use your common sense, dont give up yourself.

Slapshot1188

Originally posted by Xianthos

Originally posted by Slapshot1188

 

 So you are accusing him of using different names... this would be illegal if he was perpetrating credit fraud under a fake name.   If you have proof of this illegal act please share it.  If not, please stop making slanderous accusation on what you "think" happened

I just used my brain and counted 1+1 = 2 ...

Do you really think he would have succeded the chargeback twice by using the same details? I guess you need to get informed about CC industry before start bitching and defending him.

Every one common sense that he must have done this way otherwise he wouldnt be seccessfull twice with chargeback.

Try doing yourself it with your credit card and you can count days till you receive message from CC that your chargeback wont be done. Use your common sense, dont give up yourself.

 Again.. you accused him of using different names.  This is quite different from using a different card.  I have Visa.. I have Mastercard.. I have AMEX.  All have my real name name on it.  You quite clearly accused him of using different names and data so again.. I ask if you have proof of fraud.  If so present it.  If not please stop spreading slander. 

 

Besides.. I think the company has bigger issues to deal with than one person charging back the game:

http://www.mmorpg.com/discussion2.cfm/thread/284069

Xianthos

Originally posted by Slapshot1188

Originally posted by Xianthos

Originally posted by Slapshot1188

 

 So you are accusing him of using different names... this would be illegal if he was perpetrating credit fraud under a fake name.   If you have proof of this illegal act please share it.  If not, please stop making slanderous accusation on what you "think" happened

I just used my brain and counted 1+1 = 2 ...

Do you really think he would have succeded the chargeback twice by using the same details? I guess you need to get informed about CC industry before start bitching and defending him.

Every one common sense that he must have done this way otherwise he wouldnt be seccessfull twice with chargeback.

Try doing yourself it with your credit card and you can count days till you receive message from CC that your chargeback wont be done. Use your common sense, dont give up yourself.

 Again.. you accused him of using different names.  This is quite different from using a different card.  I have Visa.. I have Mastercard.. I have AMEX.  All have my real name name on it.  You quite clearly accused him of using different names and data so again.. I ask if you have proof of fraud.  If so present it.  If not please stop spreading slander. 

 

Besides.. I think the company has bigger issues to deal with than one person charging back the game:

http://www.mmorpg.com/discussion2.cfm/thread/284069

And again you show you got no experience about such things, as for paying or creating acc you have to give the data, and he would have used the data of the banned account (first chargeback = auto bann), then he shouldnt be able to even buy the game, but he managed it and that says me he used other identity.

I give a shit that you bitch about a game. These were one of the reason i didnt bought the game. I knew through informing on forums that the game was in poor quality condition and there for wouldnt be fun for me. You kinda can say i used my brain ;-)

My point is i hate such guys like him, who not simply dont like a game and say it (which in fact would be ok), but aswell try to fraud them.

You just try to defend him, which is kinda funny as it obvios if you just inform your self and use your common sense.

BLittmanEsq

Originally posted by Slapshot1188

Originally posted by Xianthos

Originally posted by Slapshot1188

 

 So you are accusing him of using different names... this would be illegal if he was perpetrating credit fraud under a fake name.   If you have proof of this illegal act please share it.  If not, please stop making slanderous accusation on what you "think" happened

I just used my brain and counted 1+1 = 2 ...

Do you really think he would have succeded the chargeback twice by using the same details? I guess you need to get informed about CC industry before start bitching and defending him.

Every one common sense that he must have done this way otherwise he wouldnt be seccessfull twice with chargeback.

Try doing yourself it with your credit card and you can count days till you receive message from CC that your chargeback wont be done. Use your common sense, dont give up yourself.

 Again.. you accused him of using different names.  This is quite different from using a different card.  I have Visa.. I have Mastercard.. I have AMEX.  All have my real name name on it.  You quite clearly accused him of using different names and data so again.. I ask if you have proof of fraud.  If so present it.  If not please stop spreading slander. 

 

Besides.. I think the company has bigger issues to deal with than one person charging back the game:

http://www.mmorpg.com/discussion2.cfm/thread/284069

 

Please don't take this off-topic, we're talking about OP's fraud.  There's clearly another thread to discuss some vendor bug (which has been addressed with a temporary preventative measure until the source of the problem is fixed... the exploit is dead ).

Slapshot1188

Originally posted by Xianthos

 that says me he used other identity.

 

 AGAIN.. do you have proof this happened?  Otherwise it's called slander.

 

osmunda

Originally posted by Slapshot1188

Originally posted by Xianthos

 that says me he used other identity.

 AGAIN.. do you have proof this happened?  Otherwise it's called slander.

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

rlmccoy1987

Originally posted by osmunda

 

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

 

So making a post that criticizes the life of MO from closed beta to release means that I frauded the game by buying and then getting a refund after finding out everything was still broken? 

Panther2103

Originally posted by rlmccoy1987

Originally posted by osmunda

 

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

 

So making a post that criticizes the life of MO from closed beta to release means that I frauded the game by buying and then getting a refund after finding out everything was still broken? 

But you did know it was still broken, that's what makes it fraud.

rlmccoy1987

Originally posted by Panther2103

 

But you did know it was still broken, that's what makes it fraud.

 

How did I know?

 

Your saying that the closed beta was the same thing as the release? 

Panther2103

Originally posted by rlmccoy1987

Originally posted by Panther2103

 

But you did know it was still broken, that's what makes it fraud.

 

How did I know?

Every single person on every forum post saying "Well it's still broken".

BLittmanEsq

Originally posted by rlmccoy1987

Originally posted by osmunda

 

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

 

So making a post that criticizes the life of MO from closed beta to release means that I frauded the game by buying and then getting a refund after finding out everything was still broken? 

 

I think the point is you bought the game (the second time) planning to get a second chargeback.  You alluded to such in your "I'm buying MO again" thread.

 

rlmccoy1987

Originally posted by BLittmanEsq

 

 

I think the point is you bought the game (the second time) planning to get a second chargeback.  You alluded to such in your "I'm buying MO again" thread.

 

 

Bought it, it was broken/incomplete and the server was down 99% of the time I was able to play it during NA timezone.

 

Chargeback was declared.

osmunda

Originally posted by rlmccoy1987

Originally posted by osmunda

 

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

 

So making a post that criticizes the life of MO from closed beta to release means that I frauded the game by buying and then getting a refund after finding out everything was still broken? 

No it means you made an extensive effort to keep yourself informed and already had a wellformed opinion of the game. That undermines the whole argument that it did not meet the expectations you had when you made the purchase.

Xianthos

Originally posted by osmunda

Originally posted by rlmccoy1987

Originally posted by osmunda

 

In the thread where he announced that he was purchasing the game (the second time), rlmccoy did say he used a defferent payment method.  He did not say that he used a different name, but as has been pointed out he could easily have credit cards (not fraudulently) under different names (i.e. John Q. Public, John Public, John Quincy Public).

For any who think that rlmccoy may have thought all the problems in the game were ironed out and that all his prior criticism was wrong, keep in mind he started this thread (http://www.mmorpg.com/discussion2.cfm/post/3573507#3573507) within a week of re-ordering the game.

 

So making a post that criticizes the life of MO from closed beta to release means that I frauded the game by buying and then getting a refund after finding out everything was still broken? 

No it means you made an extensive effort to keep yourself informed and already had a wellformed opinion of the game. That undermines the whole argument that it did not meet the expectations you had when you made the purchase.

Agree. I find it kinda funny that especially he trys to go "innocent" way. Oh irony i love you so much! :-)

Slapshot1188

Folks, the simple fact of the matter is that the company is in breach of contract.  The simplest of these to prove (among many) is the fact that people who bought the boxed copy of the game were promised all pre-launch updated freely delivered on disc:

 

 

 

 

 

---

Boxed Version

EUR 43.95

(incl. VAT EUR 0.00)

• 
  Summer Offer - 20% discount
• 
  Embossed Metal Box
• 
  All pre-launch updates freely shipped on DVD
• 
  Digital Download
• 
  Free future digital updates and expansions
• 
  Includes one month's game time
• 
  Includes shipping fee

 

Its now more than 1 month AFTER release and they never sent these out.  An obvious and easily proven breach of contract.   You can continue to try and knock one single player for getting a second chargeback.. or you could actually hold a company accountable for deliving what they promise. 

 

Afterall.. if a company delivers what they promise.. chargebacks become a moot point.

BLittmanEsq

Originally posted by Slapshot1188

Folks, the simple fact of the matter is that the company is in breach of contract.  The simplest of these to prove (among many) is the fact that people who bought the boxed copy of the game were promised all pre-launch updated freely delivered on disc:

 

 

 

 

 

 

 You already have a thread about this.  Why are you trying to defend the OP by again trying to divert attention?

just2duh

 It would make sense to ban someone who goes out of their way to get a refund, the person obviously didn't care much for the game and allowing them access would only bring bad things, like pressuring others to quit and telling them how he got his money back! lol

 Just a smart precaution on MO's part if you ask me.

Slapshot1188

Originally posted by BLittmanEsq

Originally posted by Slapshot1188

Folks, the simple fact of the matter is that the company is in breach of contract.  The simplest of these to prove (among many) is the fact that people who bought the boxed copy of the game were promised all pre-launch updated freely delivered on disc:

 

 

 

 

 

 

 You already have a thread about this.  Why are you trying to defend the OP by again trying to divert attention?

 Hi!  I forgot to welcome to you the MMORPG.COM forums.  Always good to see new people popping in to join discussions!  Hope you stick around for awhile as it is fun to be able to discuss things rationally with new people from time to time!

 

Anyhow.. as to the issue.. my point is that chargebacks occur when a company doesn't deliver what they are supposed to.  It is a protection mechanism for consumers.  Chargebacks are not automatic... a customer makes his case and the company responds.  They can agree and admit guilt or they can show why the claim is invalid.  If they eliminate the multitude of rasons that justify the chargebacks (one was shown in my post above regarding the failure to ship discs as promised) then they will cease to be an issue.   If the company felt this particular chargeback was unwarranted they could have simply fought it.  If they felt fraud was involved they could have shown the CC company why.  Since.. it appears that didn't happen, it is not right for people on a forum who have no knowledge of the specifics to make slanderous accusations against another poster without proof.