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Star Citizen - a new detailed letter from the Chairman
Erillion
Member EpicPosts: 10,329
https://robertsspaceindustries.com/comm-link/transmission/14839-Letter-From-The-Chairman
I suspect this will go into Star Citizen history as the "BULLSHIT!" letter ;-)
It also names a clear number of employees at CIG : 255 (on July 21st 2015). Add to that the contractors.
Have fun
PS:
"Hi everyone,
Now that I am back in Los Angeles I thought I would write a letter to all of you who have backed Star Citizen. I haven’t had the chance to communicate to everyone as frequently as I normally have due to my directing duties on the Squadron 42 performance capture shoot. Directing a shoot is a pretty intensive affair which absorbed most of my time. The rest of the hours I wasn’t sleeping were taken up with the business of directing a game as large as Star Citizen with video conferences and emails or online collaboration with the six development studios spread across two continents and six time zones. To help address some of the questions that came up during the shoot, I’ve put together a special 10 for the Chairman companion piece to this letter, which you can find here.
A week ago Wednesday we wrapped the main performance and motion capture for Squadron 42, Episode 1, after 66 shooting days. We started shooting on March 31st at Ealing Studios in London and completed principal performance and motion capture on July 8th. This is more shooting days than any film I’ve ever been involved with! I directed my last scene on Friday July 3rd, leaving David Haddock, our lead writer, who along with William Weissbaum wrote the Squadron 42 script, to direct the last three days of secondary character “wild lines” and motion sets the following Monday through Wednesday.
A Grand Tour
That Monday I took a train up to Wilmslow to the Foundry 42 UK Office to spend some time with the Squadron 42 development team in person as well as gather key people from our various studios and our technical partners for a technical summit on our character and facial animation technology and pipeline. Like everything on Star Citizen and Squadron 42 we are aiming to push the envelope – with the tech we are working on for animation, shaders and AI we are aiming to give you a fluid immersion inside the story of Squadron 42 and later the bigger world of the Persistent Universe of Star Citizen, in a way that conveys the emotional subtlety of film. It’s one of the reasons why our performance capture shoot was so long – maybe 10% of the scenes we shot were for cinematics, the rest were all for scenes where we allow full player control that play out during game control from your POV. Most games just record voiceovers for these types of scenes over a few days, but for us it was important to capture the full performance of our amazing cast. This allows us to then blend the captured performance of the actor’s face and body with other motions to adjust the game character’s looks and movement so they react in a natural manner to the player’s actions (whatever they may be). At the fidelity we are going for we are definitely breaking new ground, but luckily we are working with some of the leading companies and people in the area of scanning real people and bringing their performances into 3D in the most life-like way. 3 Lateral and Cubic Motion are well known for their amazing work in this field and we are partnering with them to push performance capture and real time playback beyond what you have seen in a game before. Internally we have been hiring up some incredible talent, including the architect of the CryEngine animation system, who recently joined us in Frankfurt.
Wednesday night I flew with my brother Erin to Frankfurt Germany to visit the German Foundry 42 development studio, where the 22 newest members of the Star Citizen family have just moved into their new home, after being crammed into temporary offices for the last few months. The energy and enthusiasm there was fantastic to experience first-hand. We have been lucky enough to have some of the best technologists and game developers in the business join us these past few months, the very people who were involved in building the engine we are using. These are guys who did things with a PC in 2003 and 2006 that no one thought possible. Star Citizen is lucky to have them and we spent Thursday and Friday going over our engine and technology road map, as well as reviewing some of the work they have been doing these last months. As we have mentioned before, Star Citizen (and even Squadron 42) presents a challenge in terms of detail and scale that no game has tackled successfully to date. To do what the game requires there needs to be a different approach to how things are organized, rendered and updated. This is why we spent eight months converting the engine to 64 bit precision and why we have developed some new technologies like the Zone system and local grids, which fundamentally change how the engine organizes, streams, updates and renders objects in the world (or more accurately: the ‘verse). We can now manage one massive play area with all sorts of objects; single seat fighters, multi crew ships, capital ships with hundreds of rooms and thousands of objects inside, huge space stations or incredibly detailed landing environments. We will be showing you the first preview of this in action at Gamescom. We still have lots of work to do, not the least being the network side of things, to be able to update all this with a decent amount of players participating. Even in the early stages it is incredibly exhilarating.
Squadron 42 is going to be something special. I could feel it on set with the performances we were getting, with me knowing how we can bring those into the game. Squadron 42 is going to be like this amazing sci-fi movie where instead of just watching, you truly feel you’re in the world, emotionally connected to the other characters in the story. The action goes fluidly from space, to ship board, to on-foot gun battles aboard ships, stations and asteroid bases – all from the same 1st person point of view, all fluidly blending with no loading screens.
I look at the work Tony is spearheading on the Persistent Universe side: some of the environments we are constructing, the rendering and graphics technology we have in the pipeline to render these worlds in a fluid manner to go from space flight to being on-foot at your destination. Also the attention Tony is spending on making sure there are many different careers and roles you can play in the bigger universe. I know the dream game that I have always wanted to make and that you all want to play and backed for is closer than ever.
I have never been more excited by what we are building then I am now.
That’s not to say I did not come home to a little drama 
Star Marine & Production
It seems some gaming outlets got a little confused with my last FPS letter, which was no different to the one that we did back in May to let people know where we were on Star Marine / the FPS module. As you all know we are shy of announcing firm dates for module releases until they are in the Public Test Universe (PTU) as it’s hard to predict exact dates in open development, especially in the stages that still involve R&D, unless you build in large time buffers. We have been burned by this multiple times before so I have heeded all your wishes to not give out dates until we are sure. Perhaps we stressed the point a little too strongly as suddenly gaming websites were running with the headline, “Star Citizen FPS delayed indefinitely!” which was unfortunate as this phrase is usually a euphemism for a project being put on indefinite hold or canceled.
Don’t worry, it’s not! We’re hard at work on the FPS – as you can see from our update on Friday – and you will have it in your hands sooner rather than later.
Shortly after the FPS flap, the news that the LA Studio’s Executive Producer, Alex Mayberry, had left for personal reasons after a year on the job combined with a couple of other staff departures that we had previously announced had some people worrying about whether they should be concerned.
With a company the size of CIG and its subsidiaries there is always going to be turnover. We are a very large company now, dedicated entirely to making Star Citizen and Squadron 42. We have four development studios: Los Angeles, Austin, Wilmslow, UK and Frankfurt, Germany. Our internal headcount has gone from five at the end of 2012 to 59 at the end of 2013 to 183 at the end of 2014 and to 255 now. That’s some pretty huge growth. The turnover at CIG is no more or less than it was at Origin, EA, Digital Anvil or Microsoft when I was making games there. The difference is that since we conduct our development in an open manner people get the opportunity to know some of the individuals working on the game, in a way you wouldn’t with a normal publisher, so a departure becomes more noticeable. Sometimes an employee may get an opportunity to go elsewhere in a role they feel will be more rewarding personally. Sometimes our breakneck pace of development is too much, or sometimes people just want to make a change for personal reasons.
We made a conscious decision early on to go where the developers were as opposed to making them come to one place. If I hadn’t done this we would only have an office in LA as that’s where I live, but I decided in today’s world with fast Internet (we run 1 Gigabit connections at all our offices), Cloud and online sharing technology we don’t have to force talented people to leave their homes to work on Star Citizen. This approach has allowed us to staff up with some of the best people in the business. The UK and German office are key examples of this. This approach of distributed development is not new or unusual but it does require you to work hard to keep all locations working together as harmoniously as possible.
As such, we are constantly reassessing our development structure and methodology to improve our efficiency. With Alex’s departure we took the opportunity to streamline all production leadership under Erin. Erin has an amazing track record, delivering more than $500M worth of Lego games during his seven years of running Traveler’s Tales Fusion, not to mention the titles he has built with me at Origin, EA and Digital Anvil. I had asked Erin to take on this role originally when he joined but at the time he wanted to concentrate on building up Foundry 42. Now with Foundry 42 as our largest studio (between Wilmslow and Frankfurt there are 138 people) and those teams operating efficiently, Erin felt comfortable taking on a wider role. I could not be happier as he has been with me since the first Wing Commander and the best producer / production executive I know.
Open Development
If you have followed Star Citizen from our kickoff in October, 2012, you know that the game we’re building today is a bigger and more technically accomplished project than I thought was possible back then. The original crowd funding goal was to raise enough money to deliver regular community updates, access to the multiplayer dogfighting alpha and a single player campaign called Squadron 42. You can see the first goal, which was achieved on 25th of October 2012 here. It’s no secret that I originally thought I would have to build a smaller game first and then over time add features and content to get close to the full living universe that I have always wanted to realize. This community came together and, both through your financial support and your belief in the project, made something incredible possible. You went above and beyond in backing our dream and so we are going to, also. Because of you, we’re building cities where I had hoped for just landing pads, we’re building armadas of starships where I asked for squadrons and we’re populating a living, breathing world in ways I didn’t dare to dream of in 2012.
You all know that already; you’ve lived that. You’ve seen Star Citizen evolve and start to come together. You’ve watched our atoms form molecules, our modules form a real, playable game (that you can boot up and play today!). There are people out there who are going to tell you that this is all a BAD THING. That it’s ‘feature creep’ and we should make a smaller, less impressive game for the sake of having it out more quickly or in order to meet artificial deadlines. Now I’ll answer those claims in one word: Bullshit!
Star Citizen matters BECAUSE it is big, because it is a bold dream. It is something everyone else is scared to try. You didn’t back Star Citizen because you want what you’ve seen before. You’re here and reading this because we are willing to go big, to do the things that terrify publishers. You’ve trusted us with your money so we can build a game, not line our pockets. And we sure as hell didn’t run this campaign so we could put that money in the bank, guarantee ourselves a profit and turn out some flimsy replica of a game I’ve made before. You went all in supporting us and we’ve gone all in making the game. Is Star Citizen today a bigger goal than I imagined in 2012? Absolutely. Is that a bad thing? Absolutely not: it’s the whole damn point.
Will it take longer to deliver all this? Of course! When the scope changes, the amount of time it will take to deliver all the features naturally increases. This is something we are acutely aware of. How do we balance the mutually conflicting wants of the community; to have this hugely ambitious game, but not wait forever for it?
Our answer is to embrace open development and share features and functionality that will go into the final game before everything is completed. Originally we had just planned to share a multiplayer dogfighting alpha and then the beta of the game (which would have just been Squadron 42). As we smashed every stretch goal, and continued to power through additional ones, it was pretty apparent we had to find a way to keep people engaged while we were building this virtual universe. In today’s 24/7 short attention-span world people don’t have the patience to wait around for years. This is why we decided on multiple modules: the Hangar, so you could first see your ships and walk around them in the manner you would in the final game, then Arena Commander, to allow people to get a taste and give feedback on the basic dogfight and flight mechanics. Star Marine, which will be available shortly, is the module for backers to experience and give their feedback on the First Person Shooting component of the game. Not long after that we will be releasing the next level of Arena Commander, allowing players with bigger ships to fly them with friends, on maps that are closer in size to the huge ones you’ll have in the final game. Then we’re rolling out aspects of the Persistent Universe: first there will be just planet side environments to explore, but not long after you’ll be able to transition to space and fly to another destination, and then after that to another system. We have taken this route to allow people to experience and give feedback to make the game better as we build it. Almost no one else does this. And we’re still doing it: case in point, our first 16-player version of Arena Commander went to the PTU on Saturday! I’ve said it countless times: my goal is to make the journey of Star Citizen’s development worth the price of admission and the final game be the best bonus in the world.
So while it will take longer to build the full vision that all of you are helping to achieve by contributing your funds, our plan is to have you play large sections of it without having to wait for everything to be done like you would on a normal retail product. That is the advantage of being online and on the PC. It should be a win / win: you get to play a more limited version early, a version that is closer to the original goals, but you know the bigger, fuller featured version is coming – and the best bit is that you get it all for your initial pledge!
Is ‘feature creep’ a worry? Sure… it’s always a worry, and we are well aware of it. However, building the game to the stretch goals embraced and endorsed by the community is not feature creep! We made the decision to stop stretch goals at the end of last year. That was a hard choice to abandon one of the central tenets of crowd funding projects, the idea that the sky is the limit… but it’s one we felt we had to make for the better of the game. Today, we have a radical design that’s like nothing else in the industry and we’re building towards it every hour of every day. We count on the community’s continued support to build the game to the high level that we set out to accomplish. Allowing independent authors to do more is the point of crowd funding, and going beyond our limitations is the entire point of Star Citizen.
Occasionally I see comments out there from people who haven’t taken the time to watch the thousands of YouTube videos of people running around their ships and hangars or dogfighting in space, or visit our site to read the vast amount of information we make publicly available that call us vaporware or a glorified tech demo. Arena Commander, which is still evolving, is a better looking and playing game than a lot of finished games out there. We are maintaining a live game and building one all at the same time. It’s harder than just developing, as most companies that run online games will tell you, but it’s worth it, both to ensure you get to experience features as soon as they are ready and to make a better game in the long run.
This is all being made possible by your enthusiasm and support. As we promised since the start of the campaign, we invest every dollar raised into the game. Anyone with knowledge about game development can assess our spending based on the information we share every month. It speaks for itself that from the outset our TOS provides for an accounting to be published if we ever had to stop development before delivering. With the progress and the funds we’ve raised this is no longer an issue, but quite obviously we wouldn’t have provided for this clause, if we weren’t using your funds very carefully for the development of Star Citizen.
The rest of the team and I are immensely grateful for all your support and passion. We’re hard at work on finishing up the next Arena Commander patch, Star Marine, the Persistent Universe, Squadron 42, as well as working on something special to show you all at Gamescom!
We genuinely want people to be happy with their decision to back Star Citizen, because I and everyone else on the team passionately believe in Star Citizen. This is the dream game that all of us have wanted to build all our lives. And while I can’t promise you everything will always go smoothly or features or content won’t arrive later than we want them to, I can promise that we will never stop until we have achieved this dream.
To paraphrase a key speech from the beginning of Squadron 42;
“Several years from now, when you are surrounded by your loved ones, and they ask you what did you do during the battle for Space Sims and PC games, you can look them in the eye and say; I helped make Star Citizen.”
Comments
MAGA
TL;DR "Trust me guys. We're doing stuff."
There's literally nothing worthwhile stated here at all.
Steam: Neph
Already posted on MMORPG.com under news.
http://www.mmorpg.com/gamelist.cfm/game/883/view/news/read/35653/Star-Citizen-Latest-10-For-the-Chairman-Spotlights-Current-Future-Plan.html
Good lord, just stop with the BS redundant postings.
Chris Roberts should have hired Erillion instead of his wife to market this game.
Steam: Neph
Step 1 : Read something new on the Star Citizen Homepage
Step 2: Post about it in the Star Citizen forum on MMORPG
Step 3: Find out that while you were posting, the MMORPG staff added the news to their news-stream in the "News & Features" Section of MMORPG
Have fun
It is a kickstarter, you're not buying a 'money back guaranteed' product, you are funding a person with his business.
"going into arguments with idiots is a lost cause, it requires you to stoop down to their level and you can't win"
I totally agree with you on the refunds.
The Software Industry should be held to the same standards as the rest of us that supply products.
"Be water my friend" - Bruce Lee
Um - BS is right if he/The Company truly believe Arena Commander "is a better looking and playing game than a lot of finished games out there"
It is a proof of concept. It is NOT a game - that's the part we are waiting for. That's the part the Patton-esque quote up there is implying. It's a major mistake to describe Arena Commander as a game, as that's Gasoline on the vaporware/tech demo fire.
Avatars are people too
Same reasoning why banks are FDIC insured, so they don't run out of $ if customers do a run on the bank.
All I see here is a big stinking pile of jealousy, and entitlement.
This game will take 5 years to complete from the kick starter date, at a minimum, accept it and stop posting nonsense.
You guys seem to be able to read but not comprehend, you want to play a game now that wont be finished for probably another 2 years and have not the patience to wait for it.
And by the way I'm not a backer, as a mater of fact I have never backed even a single kick starter game. But I know business, and project management. And the size and scope of this game is staggering.
Be patient.
Tl;dr of the letter:
"I am Chris Roberts, I came here today to honestly - if you want to believe in anything that I say now - say to you that I was dishonest originally and lied many times for money, again and again, but trust me, I know what you want more than yourself! You know that you can trust me! The point of the crowd-funding is, you know, 'sky is the limit' and... it does not matter what the FTC attorneys say, because I rule them all. You can prepare your record to the future generations of your loved ones play in the future - because obviously you will be dead by them of old age - that you helped to bring back the Space Sims when I finally release the BDSSE! Who needs a complete game! You have all these broken tech demos to play meanwhile! What a hell are you complaining? I know... You are doing that because you missed my shows - meaning... I didn't brainwash you yet. Ok, watch them ok?"
LoL
They are.
"The Federal Trade Commission makes and enforces rules to protect consumers from unfair or deceptive business practices, and its consumer protection principles apply to crowdfunding sites in the same way they apply to things like catalogs, direct mail and TV commercials, according to Helen Wong, an attorney with the FTC’s Bureau of Consumer Protection. Sellers can’t make deceptive representations, and they have to fulfill promises they’ve made to consumers, for starters."
And Roberts will need a lawsuit to respect customers.
That's our "honest" man, our messiah, who came to save the industry of the "evil".
He point the finger to them and say "Bullshit" (missing the part "I have your money idiot", that was cut out of the final version of the letter).
Putting this in the right thread:
So, now Roberts says:
"Will it take longer to deliver all this? Of course! When the scope changes, the amount of time it will take to deliver all the features naturally increases. This is something we are acutely aware of."
But, back in the day, when he was willing to get another million dollar he said:
https://robertsspaceindustries.com/comm-link/transmission/13266-Letter-From-The-Chairman-19-Million
"Finally there is one very important element – the more funds we can raise in the pre-launch phase, the more we can invest in additional content (more ships, characters etc.) and perhaps more importantly we can apply greater number of resources to the various tasks to ensure we deliver the full functionality sooner rather than later."
And, pursuiting another million he said:
https://robertsspaceindustries.com/comm-link/transmission/13284-Letter-From-The-Chairman-20-Million
"But both types of goals are carefully considered — we don’t commit to adding features that would hold up the game’s ability to go “live” in a fully functional state. Also remember that this is not like a typical retail boxed product — there is no rule that all features and content have to come online at the same time! As you can see from the Hangar Module we plan to make functionality and content come on line as it’s ready, so you should look at the stretch goals as a window into the future of functionality and content additions we plan for the live game."
You know what that made Mr. Roberts, right guys? It's cool when you have your money already and only then, decide to be honest, right? (maybe honest of course, who knows... who can we trust in the word of this man... who lied to get people's money for a looong time).
Hey Mr. Derek Smart or jcrg99 or ... well you know all your names better.
You´re really trying hard to find new supporters everywhere. Hating and spreading misguiding falsified information based on your strange thoughts of redemption, Mr. Hardcore-Internet-Warlord.
When can you accept that a) your games are not pretty good and b) someone else (here: Mr. Roberts) is building the most ambitious game I have ever seen in my whole gaming life. Eventually it will not meet everyone´s expectations but it will try hard to do so.
Maybe this makes you more mad and you try even harder to let CIG burn... in the end you will lose. You already lost your credibility long time ago.
Cya on the Internetz
http://mirror.uncyc.org/wiki/Derek_Smart
Does the Federal Trade Commission oversee donations given to the Food Bank, or Easter Seals? The fact is that people who give money freely to other people is not "trade", it is a gift. A donation. Gifts do not carry confer any authority on the giver or obligations on the part of the givee. It is a gesture of support for the person receiving the money. Have you ever received a present from a bossy friend or relative who then felt they had some right to decide how you use it? Same thing.
If you want to regulate crowd funding, you might as well regulate all people giving stuff to other people ever. It's the exact same thing no matter what some people want us to believe.
http://www.gamasutra.com/blogs/DanRogers/20150309/238279/Understanding_Your_Kickstarter_Liabilities.php
"From a legal perspective, donations are what you put in the offering plate at your local church, synagogue, or mosque; not what you give to Kickstarter campaigns."
https://www.ftc.gov/about-ftc/what-we-do
"The FTC protects consumers by stopping unfair, deceptive or fraudulent practices in the marketplace. We conduct investigations, sue companies and people that violate the law, develop rules to ensure a vibrant marketplace, and educate consumers and businesses about their rights and responsibilities. We collect complaints about hundreds of issues from data security and deceptive advertising to identity theft and Do Not Call violations, and make them available to law enforcement agencies worldwide for follow-up. Our experienced and motivated staff uses 21st century tools to anticipate – and respond to – changes in the marketplace."
https://www.sba.gov/content/advertising-and-marketing-law
"Marketing and advertising your products or services effectively is key to the success of your business. However, ALL businesses have a legal responsibility to ensure that any advertising claims are truthful, not deceptive and that your marketing activities don’t break the law."
Indeed, I have no problem with being skeptical but some people are just whinging and being impatient. The ltter looks to me answered on some of what people are worried about without going the ridiculous route the Smart troll would want.
Now is the time to sit back, shut up and be patient and let time tell whats what.
Brenics ~ Just to point out I do believe Chris Roberts is going down as the man who cheated backers and took down crowdfunding for gaming.
That has to do with the legal responsibilities that any company that goes to crowd-funding must to have, regardless what they are doing.
And CIG made deceptive claims after finished his crowd-funding campaign. They kept doing that associated with a new stretch goal. They LIED in the face of people to get more money. They made you sign a deal and then changed that deal only for their own sake and not for the sake of ALL individuals involved and DENY refunds based in a broken deal and false advertising.
Can't you see the implications of that? A high-profile crowd-funding of a game is setting a dangerous standard and thinking that govs/feds won't act to avoid that ALL crowd-funding campaigns start to make this bs, based on Star Citizen... start to scam people around and saying that are going to release something, just wait, telling stories, or "don't worry you have this piece of the puzzle that I promised you"... and so on...
This is bs! FTC are going to their throats and Roberts apparently did that in purpose, because he can't be THAT naive!
It's like he's asking "please come soon so I have a good excuse to leave". It's like he knows that can't deliver and the market won't wait, and need an excuse to leave and put the guilty on someone else. THAT's what he is doing. OR, he is the most naive person of all times, which, just looking to his history on this own project, clearly he is not.
They have actually utterly failed on everything related to their kickstarter ( not counting the funding on their website ).. No game and as far as I know no one has gotten any physical items related to those tiers either several months later. So those people deserve refunds if they decided to go that route at the very least.
For those who have spent a small fortune supporting this game...
If you played WoW religiously since release, you wouldn't have spent more than $8000 total playing for 10 years+...
Ask yourself if you expect to be playing this game for 10 years+ before you blow past that dollar figure... and keep in mind, you haven't even played an actual *release* day of the game yet so if you spend $8000 now, how much more will you spend to reach that 10+ year milestone?
Have fun!
I had to add that because I know it rubs everyone the wrong way.
Food Bank and Easter Seals are Non-profit organizations, CIG is a company out for profit. If you donate to non-profits you can apply for tax deductions. The same can't be said if you donate to a for-profit company.
The issue I would have if I pulled the trigger and backed SC two years ago (thanks SWTOR for teaching me that lesson) is that the Kickstarter stated an estimated delivery date of 2014 not double or triple the time putting the release into 2016/2017+. So one or more of the follow is true:
Because the money people gave them to develop the game has most probably already been invested in developing said game. And because there is no proof that they don't fulfill what they promised. You "bought" them rights to develop a game - if you have proof they don't deliver what you paid for, prove it in court.
Not to mention if they offer refund they'd most probably have to rework their stretch goals.
PS: Personally, I think Kickstarter is stupid.
And yet businesses are not subject to FTC attacks just because someone gave someone else money. Somebody is copypasta a lot of text hoping to make some kind of argument, but in the end its still the same deal. Tax deductibility is not relevant either.
There is no FTC case. There is no fraud case. There is absolutely nothing.
If there were, then someone should initiate investigations into Derek Smart. He seems to have a $1 million dollars and an unfinished 3 year old Early Access game that will likely never see launch day. Seems like he should put some time and money into that project and spend less time trying to muscle in on other people's livelihoods.
Why, at any time he could be facing fraud charges and an FTC colonoscopy when some butthurt internet person starts spamming messageboards.