1. Funcom needs to grow up and stop acting elitist about certain things (thats an opinion btw). They need to work on their customer service.
This isnt Funcom's 1st MMO, Anarchy Online Vets can tell you exactly how FC handles customer service.. We are seeing it repeated in Age of Conan. How they deal with game issues will make you feel like they really don't care about there customers.
They already have a post on AoC Forums looking for volunteer forum Moderators. You will most likely also see in-Game customer service being handled by player volunteers at some point (i.e. the ARK system in Anarchy Online) These volunteer "GM"s will be the ones answering your petitions and have little power to solve real in-game issues and in my opinion are there to insulate FunCom from an unhappy player base.
I think you can use your imagination to guess the kind of customer service quality youll get from a volunteer who has no GM tools to solve game issues. Not to mention the kind of personality that applies to work in that position (unsympathetic s00per-rabid fanbois more often than not). And the majority response you will get "Please E-Mail Support@FunCom.com to solve this problem".
Expect your e-mail to be replied to in 2-3 days at the earliest, usualy that e-mail will not be understood by the responder and youll will have to clarify the issue 1-2 more times with replies each taking a day or 2 to get answered. If your problem has something to do with not being able to log into your account due to a database error this can be an excersize in patience.
Expect that you will probably never see a Developer comment on anything other than the new expansion they want to sell you. Any comment about game problems will be made by the head forum moderators (more insulation) and will consist of a statement saying "'We are aware of these issues and the developers are working on a solution, thank you for your understanding on this matter".
Reading all of the above may make it look like I am hating on FunCom. but I did play Anarchy Online for 5 years so I would say I am a big fan. I played those 5 years knowing that Customer Service didn't exist. And the best solves for almost all issues will come from the player community, just like they did during the open beta. The community posted solutions to the torrent download problems, not FunCom or SolidState Networks. The community posted sollutions to the "/claim" problem. The community is listing the broken features and warnings about what features not to use as they will harm your character, not FunCom.
If you are in Age of Conan for the long haul this is pretty much what you will come to expect, just know that upfront. Sorry to be the bearer of bad news, please don't flame the messenger.
I do like AoC, but I would have to agree with their service. Poor at best. I like AO very much, but yes get responses very late. Heck I had a response from a two month old ticket yesterday in my e-mail...I thought to myself what is this ?
Then oh ....wow good response time. I will say though Anarchy Online is a pretty good game. I like it at least.
I give up going to stop holding off and activate the Conan account tomorrow night and see how it is.
It would have been at a good 8 or 9 about 3 days ago however the game is just unplayable for me now. So far tonight I've been able to play AoC for about 45 minutes after getting home. Yeah 45 damn minutes of game play out of trying to play for about 4 hours now.
So far the game has dropped me 3 times tonight, has red lined me with a ping of 9913, know what? No more, I'm not giving Funcom any of my money for the state that this game is in.
The Player Base I have to say is down right awful as well. So far I've been on an RP Server and the most I've RP'ed is with a few friends and that's about it. I guess the idea of RP on AoC is the mindless insults from the Players who act like they are about 13 years old after they gank someone.
Dare I say I have lost most of my respect for MMO's and MMO Players thanks to AoC. And I am starting to think I'm not going to touch another MMORPG if not give up gaming as a whole.
I gave it a 3. It would have been at a good 8 or 9 about 3 days ago however the game is just unplayable for me now. So far tonight I've been able to play AoC for about 45 minutes after getting home. Yeah 45 damn minutes of game play out of trying to play for about 4 hours now. So far the game has dropped me 3 times tonight, has red lined me with a ping of 9913, know what? No more, I'm not giving Funcom any of my money for the state that this game is in. The Player Base I have to say is down right awful as well. So far I've been on an RP Server and the most I've RP'ed is with a few friends and that's about it. I guess the idea of RP on AoC is the mindless insults from the Players who act like they are about 13 years old after they gank someone. Dare I say I have lost most of my respect for MMO's and MMO Players thanks to AoC. And I am starting to think I'm not going to touch another MMORPG if not give up gaming as a whole.
so you got lagged out. that sucks. My client will go bad every 30-90mins, slows down and takes about 15secs just to alt+tab, then i have to restart it. no big deal.
as far as i've seen, besides 1998-2001, RP is usually done inside of guilds or with friends, or randomly in cities, the city part will take a while, i've been seeing more and more people in every little town/village, give it some time.
If you don't want your account, clear the info and kick it down, i've got friends itching for my buddy keys when they release them, maybe one of them can use it.
Dare I say they will gain respect for MMO's and MMO players?
Not everything is for everyone, atleast you didn't fly off the handle lol.
Time, Time, Time. Some more time, then when you've given it too much time, give it more time. As far as the problems in AoC, It's pretty much on par with the big 5 population MMOs. I'd say in the same time it took them to get things straight, it will take AoC. Atleast it isn't 100+ fixes per Patch from day 2 through day .. today, like vanguard lol. If they fixed even 25 things a day 3 days in a row, i'd either expect them to say they've been working on it for 3 months solid, or i'm going to get my head checked if i didn't notice the bugs lol.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies." Which Final Fantasy Character Are You?
This isnt Funcom's 1st MMO, Anarchy Online Vets can tell you exactly how FC handles customer service.. We are seeing it repeated in Age of Conan. How they deal with game issues will make you feel like they really don't care about there customers.
No game's customer service has ever made me feel welcomed, muchless appreciated lol. Infact, almost every encounter with a GM has left me feeling unsatisfied and displeased, although I am usually nice to them. And dealing with a game company by phone or email is almost like torture.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies." Which Final Fantasy Character Are You?
This isnt Funcom's 1st MMO, Anarchy Online Vets can tell you exactly how FC handles customer service.. We are seeing it repeated in Age of Conan. How they deal with game issues will make you feel like they really don't care about there customers.
No game's customer service has ever made me feel welcomed, muchless appreciated lol. Infact, almost every encounter with a GM has left me feeling unsatisfied and displeased, although I am usually nice to them. And dealing with a game company by phone or email is almost like torture.
I think FunCom' with 6+ hrs and still no GM replying to your petition (and a chat buffered message saying "sorry but you were offline when we responded please submit your petition again"). E-mails replies a week from when you sent in a support request with the answer "Sorry we can't solve that issue, have a nice day" or "had we reviewed the game logs at the time (when you reported the problem) we could have investigated, but now it's too late" kind of service will make every other MMOs Customer Service a dream come true by comparison.
Gave it a 7. This game is not really for me. The character customization is nearly non existant and the toons are very dull, bland and boring. I can look past the bugs, poor performance on high end system, but looking just like everyone else, in rags for so long with no uniqueness puts me right off. Otherwise I would of given it a 8-9.
its ok, not bad not very good either. other than a dif style of combat i fell like im playing a mod of wow. a mod with an ugly ui. its just a dull game to me so far. i mean takling to an ncp going and collecting 3 items and bringing them back to him, is that revolutionary? to the people who say if you havent played past a certian lvl you dont know what youre talking about, how long should i suffer being bored with something until i give up? i mean thats a really dumb statement people act like the games not meant to be enjoyed pre lvl 20. the ganking is retarded. are only 12 year olds playing? pretty sad when u gotta play your mmo single player to lvl becasue thers a couple of lvl 20+ standing at the gy (or whatever they call the stone square) killing evey1 as soon as they res.
ill play it for my 30 days and im done, dif combat system anf fancy graffics arent enough to keep me playing.
1 more thing im in my late 30s and i loved the conan comic when i was a kid...i want this game to be good so bad.
Overhyped, a lot bugs and very instance based game.
pvp dont work well, skills not work well if tarcet kite run.
Combat was not specil, its just dump in long run and u cant really grinding so nicely.
1)bugs? this game has hardly any bugs for a newly released game
2)eq2 was instanced...didn't see anyone complain
3)pvp is only a bit of a gank at lower levels
4)combat is better than most mmo
your kidding right or your completely blind as fanboi?
Many and i say many quests are bug, you fall through floor you climb and suddenly fall through wall dead.
Many quest mobs not even there, or quest objective halfway are bugged becouse item is not there, many dungeon are bugged, and many more bugs.
But they give regular patches so maybe in month or 2 many fix, this was same with WoW.
Games played:AC1-Darktide'99-2000-AC2-Darktide/dawnsong2003-2005,Lineage2-2005-2006 and now Darkfall-2009..... In between WoW few months AoC few months and some f2p also all very short few weeks.
Games played:AC1-Darktide'99-2000-AC2-Darktide/dawnsong2003-2005,Lineage2-2005-2006 and now Darkfall-2009..... In between WoW few months AoC few months and some f2p also all very short few weeks.
Comments
This isnt Funcom's 1st MMO, Anarchy Online Vets can tell you exactly how FC handles customer service.. We are seeing it repeated in Age of Conan. How they deal with game issues will make you feel like they really don't care about there customers.
They already have a post on AoC Forums looking for volunteer forum Moderators. You will most likely also see in-Game customer service being handled by player volunteers at some point (i.e. the ARK system in Anarchy Online) These volunteer "GM"s will be the ones answering your petitions and have little power to solve real in-game issues and in my opinion are there to insulate FunCom from an unhappy player base.
I think you can use your imagination to guess the kind of customer service quality youll get from a volunteer who has no GM tools to solve game issues. Not to mention the kind of personality that applies to work in that position (unsympathetic s00per-rabid fanbois more often than not). And the majority response you will get "Please E-Mail Support@FunCom.com to solve this problem".
Expect your e-mail to be replied to in 2-3 days at the earliest, usualy that e-mail will not be understood by the responder and youll will have to clarify the issue 1-2 more times with replies each taking a day or 2 to get answered. If your problem has something to do with not being able to log into your account due to a database error this can be an excersize in patience.
Expect that you will probably never see a Developer comment on anything other than the new expansion they want to sell you. Any comment about game problems will be made by the head forum moderators (more insulation) and will consist of a statement saying "'We are aware of these issues and the developers are working on a solution, thank you for your understanding on this matter".
Reading all of the above may make it look like I am hating on FunCom. but I did play Anarchy Online for 5 years so I would say I am a big fan. I played those 5 years knowing that Customer Service didn't exist. And the best solves for almost all issues will come from the player community, just like they did during the open beta. The community posted solutions to the torrent download problems, not FunCom or SolidState Networks. The community posted sollutions to the "/claim" problem. The community is listing the broken features and warnings about what features not to use as they will harm your character, not FunCom.
If you are in Age of Conan for the long haul this is pretty much what you will come to expect, just know that upfront. Sorry to be the bearer of bad news, please don't flame the messenger.
I do like AoC, but I would have to agree with their service. Poor at best. I like AO very much, but yes get responses very late. Heck I had a response from a two month old ticket yesterday in my e-mail...I thought to myself what is this ?
Then oh ....wow good response time. I will say though Anarchy Online is a pretty good game. I like it at least.
I give up going to stop holding off and activate the Conan account tomorrow night and see how it is.
I gave it a 3.
It would have been at a good 8 or 9 about 3 days ago however the game is just unplayable for me now. So far tonight I've been able to play AoC for about 45 minutes after getting home. Yeah 45 damn minutes of game play out of trying to play for about 4 hours now.
So far the game has dropped me 3 times tonight, has red lined me with a ping of 9913, know what? No more, I'm not giving Funcom any of my money for the state that this game is in.
The Player Base I have to say is down right awful as well. So far I've been on an RP Server and the most I've RP'ed is with a few friends and that's about it. I guess the idea of RP on AoC is the mindless insults from the Players who act like they are about 13 years old after they gank someone.
Dare I say I have lost most of my respect for MMO's and MMO Players thanks to AoC. And I am starting to think I'm not going to touch another MMORPG if not give up gaming as a whole.
as far as i've seen, besides 1998-2001, RP is usually done inside of guilds or with friends, or randomly in cities, the city part will take a while, i've been seeing more and more people in every little town/village, give it some time.
If you don't want your account, clear the info and kick it down, i've got friends itching for my buddy keys when they release them, maybe one of them can use it.
Dare I say they will gain respect for MMO's and MMO players?
Not everything is for everyone, atleast you didn't fly off the handle lol.
Time, Time, Time. Some more time, then when you've given it too much time, give it more time. As far as the problems in AoC, It's pretty much on par with the big 5 population MMOs. I'd say in the same time it took them to get things straight, it will take AoC. Atleast it isn't 100+ fixes per Patch from day 2 through day .. today, like vanguard lol. If they fixed even 25 things a day 3 days in a row, i'd either expect them to say they've been working on it for 3 months solid, or i'm going to get my head checked if i didn't notice the bugs lol.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
No game's customer service has ever made me feel welcomed, muchless appreciated lol. Infact, almost every encounter with a GM has left me feeling unsatisfied and displeased, although I am usually nice to them. And dealing with a game company by phone or email is almost like torture.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
No game's customer service has ever made me feel welcomed, muchless appreciated lol. Infact, almost every encounter with a GM has left me feeling unsatisfied and displeased, although I am usually nice to them. And dealing with a game company by phone or email is almost like torture.
I think FunCom' with 6+ hrs and still no GM replying to your petition (and a chat buffered message saying "sorry but you were offline when we responded please submit your petition again"). E-mails replies a week from when you sent in a support request with the answer "Sorry we can't solve that issue, have a nice day" or "had we reviewed the game logs at the time (when you reported the problem) we could have investigated, but now it's too late" kind of service will make every other MMOs Customer Service a dream come true by comparison.
Gave it a 7. This game is not really for me. The character customization is nearly non existant and the toons are very dull, bland and boring. I can look past the bugs, poor performance on high end system, but looking just like everyone else, in rags for so long with no uniqueness puts me right off. Otherwise I would of given it a 8-9.
5
its ok, not bad not very good either. other than a dif style of combat i fell like im playing a mod of wow. a mod with an ugly ui. its just a dull game to me so far. i mean takling to an ncp going and collecting 3 items and bringing them back to him, is that revolutionary? to the people who say if you havent played past a certian lvl you dont know what youre talking about, how long should i suffer being bored with something until i give up? i mean thats a really dumb statement people act like the games not meant to be enjoyed pre lvl 20. the ganking is retarded. are only 12 year olds playing? pretty sad when u gotta play your mmo single player to lvl becasue thers a couple of lvl 20+ standing at the gy (or whatever they call the stone square) killing evey1 as soon as they res.
ill play it for my 30 days and im done, dif combat system anf fancy graffics arent enough to keep me playing.
1 more thing im in my late 30s and i loved the conan comic when i was a kid...i want this game to be good so bad.
1)bugs? this game has hardly any bugs for a newly released game
2)eq2 was instanced...didn't see anyone complain
3)pvp is only a bit of a gank at lower levels
4)combat is better than most mmo
your kidding right or your completely blind as fanboi?
Many and i say many quests are bug, you fall through floor you climb and suddenly fall through wall dead.
Many quest mobs not even there, or quest objective halfway are bugged becouse item is not there, many dungeon are bugged, and many more bugs.
But they give regular patches so maybe in month or 2 many fix, this was same with WoW.
Games played:AC1-Darktide'99-2000-AC2-Darktide/dawnsong2003-2005,Lineage2-2005-2006 and now Darkfall-2009.....
In between WoW few months AoC few months and some f2p also all very short few weeks.
5/10
Games played:AC1-Darktide'99-2000-AC2-Darktide/dawnsong2003-2005,Lineage2-2005-2006 and now Darkfall-2009.....
In between WoW few months AoC few months and some f2p also all very short few weeks.
Bugsville online 5 / 10
5/10
Very buggy and unpolished . Launch features missing. Broken classes.
Dumbed down game for console. Its a waste of time for pc gamers.
The game feels like a consol game. The combat system is really not that different from other mmos.
But that's just my opinion i couldn't care less what you think (if your planning on shouting about this)
The bugs are somewhat annoying but as some say not game breaking. And the world is very very linear.
+ the lack of people per instance. (Can be kind of relaxing tbh, but still.)
One upside was that the instance size did get bigger. (Heard otherwise)
Rated it a 6/10. A good game i'm sure but not for me.
Have fun playing lads